The Guide describes how to configure and use the feature allowing you to change the identities.


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<span class="page-title-pdf">Identities Feature</span>



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The Guide describes how to configure and use the feature allowing you to change the identities.

Supported starting from WMS version 4.01.44215.30

Created: August 2019

Updated: March 2020

Permalink: https://confluence.wildix.com/x/AgBKAw


Note: The previous configuration (ticket WMS-6527, WMS Stable Changelog stops working after the upgrade to WMS version 4.01.44251.31. Please make the reconfiguration.


Due to the firmware regression in WMS 4.XO version, the possibility to use BLF key "Line" is completely moved to WMS 5.0.


Overview

The feature allows changing a real user's number and substituting it with a false identity. When placing a call, the identity number prefix is automatically added to the called number and saved in History . The configuration can be set up for both internal and external outgoing/ incoming calls.

Video:

<iframe src="https://youtube.com/embed/rKI0KY9AZgg" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

Internal calls

When placing an internal call, a real user's extension is replaced with the identity of a false extension.

Limitations (only for internal calls): 

External calls

When placing an external calls, a number is replaced with the identity of a false office number. 

Note: a real number is still recorded in CDR-View.


Configuration 

Step 1. Add extension numbers by creating extra users to use them as identity numbers (assign PBX-Service License to such users). Do not use real user extensions for this purpose. 
Step 2. Specify the number(s) in WMS:


Note: If you enter several identity numbers, separate them by commas.

Step 3. Add BLF keys "Identities" or "Line" (available starting from WMS v. 4.03.44914.04):

or

Configuration for incoming calls 

Available starting from WMS v. 4.03.44914.04.

The configuration allows receiving internal and external incoming calls and perform call forwarding:


You can also use Custom application to set the variable:

  • Custom application ->Set(__TO_IDENTITY=${EXTEN})



Usage 

Notes:

  • After changing the identity, it is also displayed on W-AIR handsets
  • Usage via BLF keys is not supported in Collaboration

Feature code "Identity" 78

Starting from WMS v. 4.01.44329.36, the Identity can be changed via Feature code "Identity" 78 from any Wildix device. 

Consult Feature Codes and Pre answer Services Guide for detailed information.

BLF key "Identities"

Supported from WMS v. 4.01.44251.31 on WP4X0, WelcomeConsole. Documentation: Wildix VoIP Phones - User Guide.

BLF key "Line" (only WMS 5.0)  

Supported from WMS v. 4.03.44914.04 and firmware for WP480GR3 v. 63.145.10.11, WP490GR3 v. 67.145.8.90, WelcomeConsole v. 68.145.2.22.


Important: in order to place outgoing calls, you need to add an empty BLF key "Line" (it must be the first on the list).


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