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The Document describes how to set up personal voicemail greeting to be played before the default voicemail greeting.

Created: June 2019

Permalink: https://confluence.wildix.com/x/FgDfAg

Use case 

A user wants to create a recorded message that is played before the default voicemail greeting. This could be a message that announces working hours or time off and is user specific.

Dialplan configuration

Add two called numbers:

  1. 1AltGreetXXX - a message is played before the default voicemail greeting
  2. 2AltGreetXXX - a message is played instead the default voicemail greeting

Then add the following Dialplan applications:


How to use it

A user can forward calls to either "1AltGreetXXX" or 2AltGreetXXX" where "XXX" is an extension number.

Option 1. Add a message to be played before the default voicemail greeting

If you want to have a personal greeting like "Holiday Alert, I will be away until Tuesday July 2nd" that is played before the default greeting, proceed with the following steps:

Step 1. Record a personal greeting

Record a message using the string 84*1*1

where 

Step 2. Set up call forwarding


Note: if you have Outlook integration that might change your Collaboration user status, add "1AltGreetXXX" to all call statuses (available, DND, away) for Internal and External call types.


Option 2. Add a message to be played instead of the default voicemail greeting

If you want to record a personal greeting that has alternate instructions for callers that completely replaces the default greeting, proceed with the following steps:

Step 1. Record a personal greeting

Record a message using the string 84*1*1

where 

Step 2. Set up call forwarding


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