The Document describes how to record a custom message via Dialplan Custom application.


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<span class="page-title-pdf">How to record a message via Custom application</span>



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The Document describes how to record a custom message via Dialplan Custom application.

Created: May 2019

Permalink: https://confluence.wildix.com/x/c4NpAg

Use case

A user wants to change a standard IVR announcement from an external phone. To override restriction of not being able to dial feature code 74 as external caller - we can use configure it via Dialplan. 

Dialplan configuration

For the configuration, the previously recorded audio message is used ("test" in our example):



It is the original message that was recorded via Feature Code "Shared record" 74/ message recording option in WMS -> Sounds.  The idea is to replace it with the new one. When an external caller dials a DID to hit the Dialplan entry shown below, a beep sound is played and the recording starts immediately. You can also add "Play sound" application to announce that a message will be recorded after a beep sound (optional). 

Add Custom application (it should match DID configuration):



where :

It is the default path and is used by default. If you place your recording in another folder, the path will be different. For example, ~/00000/MusicOnHold/ folder. To verify the path, use "Play sound" application -> choose your message from Sounds menu: 

Other available options:


Note: the k option is used in our example and should likely be used in your case so that a person who is calling to change the announcement can simple hang up OR press "#" key to terminate the recording of the new announcement.


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