The Article describes how to transfer forwarded external and parked calls to a receptionist in case such calls are not answered by a transferee.


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<span class="page-title-pdf">How to transfer external forwarded and parked calls back to a receptionist</span>



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The Article describes how to transfer forwarded external and parked calls to a receptionist in case such calls are not answered by a transferee.

Created: December 2018

Permalink: https://confluence.wildix.com/x/0wiIAQ


The configuration of transferring forwarded external and parked calls back to a receptionist might be useful in the following scenario: 

There are 2 types of call transfers when a call can be lost: blind and semi-attended transfers. 

Also, the feature can be used for calls returning from parking.

Important: "Return form transfer" feature is disabled by default for PBXs with "USA" country code (except calls returning from parking).

The behavior can be changed via custom global variable "RETURNFROMTRANSFER=yes". Consult Custom Global Dialplan Variables List for details.

Configuration

To transfer a call to a receptionist, you need to create a new Dialplan procedure "receptionist" and specify the transfer destination for the "default" extension:



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