Fax and SMS Server application allows you to send and receive faxes and SMS messages via Wildix Collaboration, to use Fax2Mail, Mail2Fax and Mail2SMS services.


<div id="fb-root"></div>
<script>(function(d, s, id) {
  var js, fjs = d.getElementsByTagName(s)[0];
  if (d.getElementById(id)) return;
  js = d.createElement(s); js.id = id;
  js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
  fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script>



<span class="page-title-pdf">FAX/SMS Server Quick Admin Guide - English</span>



<div class="fb-like" data-href="https://confluence.wildix.com/x/2wCIAQ" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div>


 <div class="lang-box-pdf">
	<div>
		<div class="google-lang">
			<div id="google_translate_element">
			</div>
			<script type="text/javascript">
					function googleTranslateElementInit() {
						new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'de,es,fr,it,nl', autoDisplay: false}, 'google_translate_element');
						}
			</script>
			<script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>
		</div>
		
		<div class="pdf-button">
			<a href="https://confluence.wildix.com/spaces/flyingpdf/pdfpageexport.action?pageId=25690331" alt="Convert to .pdf" title="Convert to .pdf"><img src="https://confluence.wildix.com/download/attachments/14549012/pdf-button-download-wildix-documentation.png"></a>
		</div>
	</div>
</div>


Fax and SMS Server application allows you to send and receive faxes and SMS messages via Wildix Collaboration, to use Fax2Mail, Mail2Fax and Mail2SMS services.

Updated: September 2020

Permalink: https://confluence.wildix.com/x/2wCIAQ

Prerequisites

Number of simultaneously sent faxes depends on the number of users according to Per User licenses

To determine the number of faxes, use one of these formulas:

Examples:

If you have 59 users, then you can send 6 faxes simultaneously.

If you have 120 users, then the number of simultaneously sent faxes is 15.

General Fax/ SMS Server settings

Configuration of FAX/ SMS Server is performed in WMS Settings -> System -> FAX/SMS server. Refer to WMS Settings Guide where you can find detailed description of FAX/SMS Server general parameters.


Important: make sure to define email address to which the copy of all the sent and received faxes and SMS will be saved. 

Mail2Fax and Mail2SMS

Mail2Fax

Note: email must be sent from the email address associated to one of the users.

Set up Mail2Fax service

The PBX checks the mailbox, once new emails corresponding to the parameters of Mail2Fax service are found, the PBX sends them to one or multiple numbers present in the email.


Send Mail2Fax

Note: It is possible to attach no more than 2 files to one letter. The max size of attachments to be sent is 5 MB.


Option 1 – Simplified

Send email in plain text or HTML format with an attachment (PDF or TIFF) to the PBX email address (specified in WMS Settings -> System -> Fax/SMS server).

Note: if Mail2Fax is sent via Remote PBX (selected in WMS Settings -> System -> FAX/ SMS server), PBX uses the Fax dialplan assigned to a user who sends Mail2Fax, instead of one specified in FAX/ SMS Server Settings.


Option 2 – OLD, using a template

Note: In this example the prefix “0” is used for the line engagement in “faxout” Dialplan procedure.


The PBX receives an email and uses the “faxout” procedure to send the fax to one or multiple numbers indicated in the email body.

Mail2SMS

Send an email in plain text format to the PBX email address containing the text as provided in the example below:

Fax2Mail 

Make sure SMTP client is defined in WMS Settings -> System -> SMTP client (consult WMS Start Guide, SMTP Client).

The service is used for fax reception:

Consult Dialplan applications Guide to check Fax to email and Detect fax chapters.

Other ways of Fax/ SMS exchange

Users can send faxes and SMS to one or multiple numbers.

Send Fax/ SMS from Collaboration

Users can send faxes and SMS (also Post-It messages in the form of SMS) from Collaboration.

Consult FAX/ SMS section of Collaboration User Guide to get detailed information.

Send Fax from Windows / Mac OS X applications

Users can send faxes from their Windows or Mac OS X running PC using Wildix Fax Printer.

Refer to Fax Printer for Microsoft Windows/ Mac OS X Guide.

Send SMS via remote PBX

Users can send SMS via Remote PBX in WMS Network.

Check FAX/SMS server chapter of WMS Settings Guide to set remote PBX.

Note: it is also possible to set up a Standard SMS header.

Send SMS via HTTP request

It is possible to send SMS via CURL request using third-party service.

For more information, please refer to FAX/SMS server chapter of WMS Settings Guide.

Send SMS from Dialplan using SMS API

It is possible to send SMS from Dialplan using SMS API.

Consult the document How to send SMS from Dialplan using SMS API for details.

Inbound SMS 

Replying to an SMS is only possible with GSM gateway and is not possible in case SMS was sent via HTTP request (CURL SMS option). Note that CURL SMS sending has priority over GSM gateway in case both modes are configured. If SMS was sent via HTTP request, there is no possibility for a recipient to reply.


Make sure your GSM trunk is configured in order to provide proper functioning. Check GSM Trunk Settings


For an SMS sent via GMS gateway only: when recipient replies to an SMS, it is possible to route the inbound SMS back to the original sender. 

How-to:

Additional notes:

  • A copy of all received SMS is sent to the email address provided in GSM Trunk configuration
  • If an SMS is received with the syntax #extension <message body>, its copy is sent to the email address of the user <extension> (granted this email is provided in user's configuration)
  • If  an SMS is received with the syntax #extension <message body> and sender's number is known in  LDAP (as 'Mobility' of a user), its copy (under the form of a Post-It if the user is connected on Collaboration or as a chat message if the user is disconnected) is sent to the user <extension>



Appendix: Analog fax machine

For FXS media gateways documentation, follow Media Gateways Documentation section. 

Note: Consult Feature Codes Guide, Fax relay and Virtual scanner.


<div class="fb-like" data-href="https://confluence.wildix.com/x/2wCIAQ" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div>



<div class="ask-question">
		<div class="text-before-buttons">
			<span style="font-size: 24px; text-align: center;">Not finding the help you need?</span><br>
Join the Facebook group to ask a question!
		</div>
<div class="fb-buttons">
<span style="align: center;"><a href="https://www.facebook.com/groups/wildixtechwizards" target="_blank"><img src="https://manuals.wildix.com/wp-content/uploads/2017/03/facebook_tech-wizards.png" alt="facebook_tech-wizards" width="282" height="80" align="center"/></a></span></div>
	</div>
</div>