This Guide describes several options on how to collect logs from Android and iOS Collaboration applications. Collecting logs is a useful method for debugging of various issues.


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<span class="page-title-pdf">Debugging of Collaboration Mobile Apps</span>



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This Guide describes several options on how to collect logs from Android and iOS Collaboration applications. Collecting logs is a useful method for debugging of various issues.

Created: April 2018

Updated: July 2019

Permalink: https://confluence.wildix.com/x/7gFuAQ


Introduction

Debugging of Android and iOS mobile applications can be performed by collecting logs. Logs are especially useful in order to identify crashes/ issues with the application.

In this Guide you can find description on how to collect logs from Android/ iOS devices in case you have any issues with mobile Collaboration.

Useful links:

Collecting logs from Android app

Starting from Android Collaboration Version 4.05.22, it it possible to capture logs right off you mobile device.

To gather logs from Android app, follow the next steps:


Important! After the report with logs is sent, you need to disable Debug option.

Collecting logs from iOS apps 

Starting from iOS Collaboration Version 6.0.35105, it it possible to capture logs right off you mobile device.

To capture logs from iOS app:




Important! After the report with logs is sent, you need to disable Debug option.

Check / remove push notification subscription on Android/ iOS app

Symptom: user is logged out from Collaboration, but appears with "available" status.

Solution: most probably user is subscribed to push notifications via iOS / Android

Check push notifications subscription

To check if push notifications (Web push / iOS / Android push) are enabled for an extension:

kamcmd htable.dump mobile_devices_data | grep <EXT>

Where:

<EXT> is the extension of a user.

Remove push notifications subscription

To remove push notifications, use the script: push_remove

push_remove <EXT>


push_remove <EXT> <EXT> <EXT>


push_remove -list


push_remove -h


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