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Oct 28, 2021 08:44

teams4Wildix - Microsoft Phone System Setup Guide

This Guide describes the process of Microsoft Phone System Setup.

Some other documentation be founded on teams4Wildix portal -> Services -> Teams -> Documents.

Created: July 2021

Permalink: https://confluence.wildix.com/x/9oJtBQ

 Prerequisites

For the service activation, a partner needs to provide the following data via Customer care ticket:

  • Amount of users that require Mode 2 of the Integration (these users MUST have E3 + phone system license or E5 on Microsoft side)
  • Email of a customer's admin (who has admin rights in Microsoft domain). Multiple emails can be sent and set up

Create customers

Note: the steps described below are carried out by a partner.

Partners can add their customers on the portal https://admin.teams4wildix.com/To create a customer:

  • Access the portal
  • Go to Accounts tab and click + Add account


  • Enter customer's Name and Primary Country. Under Subscriptions, you see the list of available active licenses according to the amount of users you provided previously
  • Click Add to save changes


Set up Microsoft Phone System

Note: the steps described below are carried out by a customer's admin.


To be able to make calls using Teams Dialpad, you need to set up the connection between your PBX and Office 365 tenant. For that, activate an account on https://admin.teams4wildix.com/.

Step 1. Activate an account on teams4wildix portal 

Once you receive an invitation via email, click Accept Invitatioto access the portal https://admin.teams4wildix.com/:



  • Go to Getting Started -> Prerequisites tab and click Check My Tenant:



  • Select Microsoft account with admin rights and the required licenses
  • If the account meets all the requirements, Tenant check is successful and you can click Next to go to the next step:



Step 2. Create PBX 

You are under PBX tab. To add your PBX, proceed with these steps:

  • 1 - Select Teams4Wildix from the available templates
  • 2 - Select your country from the list
  • 3 - Enter your PBX domain name
  • 4 - Check off Manage Teams Calling Policy
  • 5 - Select Prohibit Voicemail & Call Forwarding under Teams Voicemails
  • 6 - Select PBX Hold Music under Music On Hold
  • Click Add PBX



Step 3. Sync the portal with your MS account

You are under Teams tab. To sync teams4Wildix portal with your Microsoft account, follow these steps:

  • Click Enable Service 



  • Select the same MS account used in Step 1
  • Once the sync is active, click Next to go to Step 4

Sync may take up to 15 minutes

Step 4. Add users 

Important notes:

  • Use user extension (NOT usernames) as SIP Username and Auth Username
  • Use SIP password (NOT web password) as Password. To get SIP passwords, export user's data in WMS -> Users -> Export CSV. In the downloaded file, actual passwords can be found in column SipPassword

You are under Users tab now. To add users, follow these steps:

  • Click Add User
  • 1 - Select a User from 
  • 2 - SIP Username and 
  • 3 - Auth Username -
  • 4 - Password - enter user SIP password 
  • Click Add to create a user



Microsoft Phone System Usage

Note: This Mode allows also using Collaboration Plugin Mode.


To place calls using Teams Dialpad, go to Calls tab and click Dial a number. To control an active call (put it on pause/ resume, transfer, etc), click More actions (three dots).



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