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A user can forward calls to either "1AltGreetXXX" or 2AltGreetXXX" where "XXX" is an extension number.

Option 1. Add a message to be played before the default voicemail greeting

If you want to have a custom personal greeting like "Holiday Alert, I will be away until Tuesday July 2nd" that plays before your usual is played before the default greeting, proceed with the following steps:

Step 1. Record a personal

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greeting

Record a message using the string 84*1*1

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  • Go to Collaboration -> Settings -> Features
  • Activate "away class " status and enable "Call Forward All" option
  • Start typing 1AltGreetXXX, where "XXX" - is the your extension number
  • Click Save

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Note

Note: if you have Outlook integration that might change your Collaboration user status, add "1AltGreetXXX" to all call statuses (available, DND, away) for Internal and External call types.

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Option 2. Add a message to be played instead of the default voicemail greeting

If you want to record a personal greeting that has alternate instructions for callers that completely replaces your usual the default greeting, proceed with the following steps:

Step 1. Record

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a personal greeting

Record a message using the string 84*1*1

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  • Go to Collaboration -> Settings -> Features
  • Activate "away class " status and enable "Call Forward All" option
  • Start typing 2AltGreetXXX, where "XXX" - is the your extension number
  • Click Save

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