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<span class="page-title-pdf">Salesforce Classic Integration 1.0 - User Guide - English</span>



This guide will lead you through the process of Salesforce Classic integration usage, starting from a Softphone installation and activation, and ending with practical examples for call receiving.  


Created: June 2019

Updated: January July 2020



Table of Contents

Link to the application


You must uninstall the previous version before the manual update

You need to get the application from this link

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Choose these states of radio buttons:

  • Rename conflicting components in the package
  • Install for All Users

And press Install. This process may take several minutes

The integration is available for the installation through the Salesforce AppExchange

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Call Сenter


Step - 1

  • 1 - Click on your Profile name
  • 2 - Go to My Settings page


  • Wildix Classic Call Center - will work only for Classic interface
  • Wildix Lightning Call Center - will work only for Lightning version

Choose WIldix Wildix Classic Call Center and click Save.



In order to switch for Salesforce Lightning you also need to choose change Lighten Call Center.  

Step - 1


The application contains four tabs:


Main tab of the application

  • Search bar for Contacts
  • Search Results with contacts info and Click-to-call function