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Info

This User Guide explains how to use SuperVision and Wildix Phone App.

HW Version: 4873.145.12.123106

Android app Version: 5.1.1

WMS Version: 3.88/ 4.01

Created: April 2019

Updated: August 2019

Permalink: https://confluence.wildix.com/x/voBpAg


Table of Contents

Warning

Current limitations:

  • USB Audio support and call control via USB device are not available yetcurrently supported only on Wildix headsets (WHS)
  • Video Conference inside the App is not available yet
  • Impossible to login to PBX via Google sign-on from the first attempt (it’s necessary to make a second try)

SuperVision Changelog: https://www.wildix.com/new-releases-and-updates/supervision-changelog/

Phone overview

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Home screen:

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6 – Notification drawer and status bar

First time login

Change language

  • Go to SuperVision Settings -> Personal -> Language & input
  • Tap Language
  • Select the language from the list

Network connection

  • Go to SuperVision Settings -> Wireless & networks
  • Select the network:
    • Ethernet
    • Wi-Fi

Ethernet

  • Ethernet -> enable the option
  • IP address: the phone automatically receives the IP address from the DHCP Server

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  • Wi-Fi -> enable the option
  • Select the Network from the list and enter the password (if necessary)
  • Tap Connect

Login to Wildix Phone application


Note

Note: After the phone has booted, the Phone app opens automatically.

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Go to App Settings -> Advanced -> Check for Updates. In case there is a new version available, follow the instructions on the screen to update.

Wildix Phone application

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1 – Status

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 Web application Integration (this menu becomes visible only if you have configured it in App Settings -> Advanced -> Integration URL). More details in Web application Integration

8 – Settings 

Note

Note: You can swipe between the Phone app menu tabs by swiping with the finger on the phone screen to the right / to the left.

Status

Tap user status to:

  • Set your status to DND / Away and set expiry time for this status (optional)
  • Set the status message (optional)

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Voicemail

This menu allows you to:

  • Listen to Voicemails: tap Play icon
  • Delete Voicemails: tap Trash icon
  • Mark Voicemails as Read: tap Eye icon

You can also tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it.

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History

This menu allows you to:

  • See the list of all the calls and call duration (synced with Wildix PBX)
  • Redial

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Tap on a user to display the drop-down list which allows to call that user, archive or delete a call.

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Dialpad

This menu allows you to search for contacts in PBX phonebooks, place and manage calls.

Live search

Live search is performed in all the shared phonebooks; first colleagues that match the searched criteria are displayed, then phonebook contacts.

Start entering a number or a name into the Search field:

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Place a call

  • Enter the number and tap the green button 

    Note

    Note: The number you entered is automatically dialed after the timeout of 5 seconds, if the handset is in off-hook position.


  • Otherwise start entering a number or a name into the Search field, then tap on the contact that appears below the Search field

Call management

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1 – Mute / Unmute
2 – Hold / Resume
3 – Hang up
4 – Transfer
5 – Video
6 – Conference (in case there are more than one active calls)
7 – New call

Note

Note: You can also use keypad buttons to mute/ unmute, hold/ resume, hang up and transfer. Refer to Phone overview.

Blind / Attended call transfer

  • During a call tap Transfer
  • Enter the number for the transfer into the Search field:

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1 – Tap for Attended transfer (call recipient is notified): new call starts, tap Transfer button again from Call window to complete the transfer
2 – Tap for Blind transfer (call recipient is not notified)
3 – Tap to cancel transfer

Blind / Attended call transfer via BLF keys

Transfer a call to a colleague / a call group configured as BLF key

  • During a call, go to BLF keys menu
  • Tap the BLF key of colleague / call group
    • Tap Transfer for blind transfer (without notification)
    • Tap Call for attended transfer (with notification): new call starts, tap Transfer button again from Call window to complete the transfer

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BLF keys

Monitoring and management of colleagues and features.

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Note

Note: Max 120 elements can be added for monitoring (features and colleagues). Swipe on the screen to the left/to the right to move between the pages of Feature keys.

You can customize the size of the BLF keys in this menu in Phone App -> Settings > Advanced Settings “X keys per page”. (More info: Advanced Settings)


Configure BLF keys

BLF keys must be configured in Collaboration -> Settings -> Feature keys / or in WMS (more info: https://manuals.wildix.com/function-keys-blf-keys-wp/)

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  • Colleague
    • Monitor status (ringing/in call; dnd/away)
    • Call (tap the element and select Call)
    • Call pickup (no possibility to check who is calling and audio notification; tap the element while the status is “ringing” and select Pickup)
    • Transfer a call (tap the element and select Transfer during a call)
  • Speed Dial
    • Call number configured as speed dial 

      Note

      Note: you can use any shortcut based on Feature codes with Speed Dial function key, example: enter the value “cgmanager*2*[call_group_ID]” into the field for dynamic call group login / logout.


  • Trunk
    • Monitor status for BRI/FXO/GSM (green/red)
    • Call through this trunk (if green)
  • Timetable
    • Monitor status (green/yellow/red)
    • Change status (tap the element and select Call)
  • Switch
    • Monitor status (green/red)
    • Change status (tap the element and select Call)
  • 3 state switch
    • monitor status (green/yellow/red)
    • change status (tap the element and select Call)
  • Group Pick up
    • Pickup a ringing call of user belonging to your ACL group on the same PBX
  • Call group
    • Monitor status (red=incoming call; green=idle)
    • Call a call group (tap the element and select Call)
    • Pickup a ringing call (no possibility to check who is calling and audio notification; tap the element and select Pickup if red)
  • Send DTMF

Chat

This menu allows you to:

  • Start a chat
  • Send files and Post-It messages
  • Monitor presence status / location of colleagues
  • Place a call

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Note

Note: You can also start a chat form live search results.

Join ubiconf Videoconference

Note

More info about ubiconf in User Guide: Ubiconf Videoconference User Guide.

It is impossible to start Ubiconf videoconference from SuperVision, you can only participate (you must be invited).

  • To participate in a conference, you must be invited by a PBX user. You receive the invitation to chat
  • Tap the invitation link to access the conference and select “Chrome” browser

Tap Always the first time you access a conference, to set up Google Chrome as the default browser.

In order not to be distracted by calls received via Phone app, go to Phone App Settings -> Advanced -> Allow usage of other VoIP Apps = ON (in this case Phone app does not open automatically during an incoming call)

Web application Integration

Web application integration can be configured in App Settings -> Advanced -> Integration URL. It allows opening a web application inside Wildix Phone App.

You can also select the web application to be opened automatically in App Settings -> Advanced -> Default tab and specify timeout after which an application is automatically opened (the default timeout is 120 sec)

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Settings

Personal and Call features for each Call class is synced with the PBX.

Personal and Account settings

  • Account: Login to Wildix Phone application
  • Personal:
    • E-mail
    • Mobile
  • Ringtone: Ringtone playback and selection. A ringtone chosen in this menu is applied to all call classes. In case you want to choose separate ringtones for each call class, you can do it in Call classes settings (consult Call features for each call class, External / Blacklist / Whitelist section)

    Note

    Note: You can also upload audio files to this menu and use them as ringtones. Check Upload the ringtone for details.

    Supported audio formats: mp3 and wav.


  • Ringtone volume: Adjust the volume level

Upload the ringtone

To upload your own audio file to Phone App:

  • First, upload an audio file (mp3 or wav format) you want to use as a ringtone to SuperVision's memory. You can rather download it via Chrome browser or upload via USB flash drive
  • Go to SuperVision menu -> Music 
  • Tap and hold the audio file for a second
  • Drop-down list appears: tap Use as phone ringtone 
  • The audio file is added to App's Ringtone menu. Now you can select it as a ringtone

Call features (Call forwarding, call waiting, mobility) for each call class 
Anchor
Call features for each call class
Call features for each call class

Internal

  • Call reject: ON / OFF
  • Call forward Busy / Call forward No Answer / Call forward All. To enable:
    • Switch ON
    • Tap on the destination field underneath
    • Enter the number using the phone keyboard or the pop-up keyboard on the screen or enter VOICEMAIL
  • Call waiting (receive more than one call at a time): ON / OFF
  • Mobility with timeout (receive incoming calls also to your mobile number). To enable:
    • Switch ON
    • Tap the timeout field underneath and enter the numeric value in seconds

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Switch ON to activate the class, then you can change other settings.

Advanced Settings and Phone upgrades

Advanced:

  • Update source: allows installing “preview” “beta” versions (changelog and upgrade instructions: Wildix website)
  • Check for Updates: tap to search for new versions; in case the new version is available, follow the instructions on the screen to upgrade 

    Note

    Note: The possibility to deploy a local upgrade server for SuperVision starting from version 2.9.95 and WMS 4.01

    In cases when the phone cannot get firmware from firmwares.wildix.com server (for example, connection to the server is blocked from the phone; PBX doesn't have access to the server), you can deploy a local upgrade server and indicate it  in WMS Settings -> Tools and utilities -> Upgrade -> Custom firmware server. Please contact Wildix Support for details.


  • Ringtone: select the ringtone playback mode in case headset is connected: Headset / Speaker / Headset+Speaker (ringtone is played one time to headset and then to speaker)
  • Initiate video calls (On / Off): when On, video is automatically started upon starting an audio call

    Note

    Note: Starting from WMS 3.85.35510, you can receive video from doorphones, even when the option is disabled.


  • Audible DTMF (On / Off)
  • Automatic upgrades (On / Off); when Off, an additional option Notify of new versions – On/Off is displayed
  • Allow usage of other VoIP Apps (On / Off): when On, Phone app does not open automatically during an incoming call 

    Note

    Note: We recommend to enable this option for ubiconf Videoconference.


  • EU volume limit (On/ Off): enable/ disable the volume limit
  • Show chat notification (On/Off): enable / disable visual new chat message notifications
  • Mute notifications during calls (On/Off, enabled by default): disable/ enable sound notifications from third-party apps during a call
  • Number of BLF keys:
    • 4 keys per page (supported in case 12 or less keys are configured: 3 pages x 4 keys)
    • 18 keys per page (supported in case 54 or less keys are configured: 3 pages x 18 keys)
    • 40 keys per page (default: 3 pages x 40 keys)
  • Preferred video size: the default size is VGA, you can switch to QVGA, 720p
  • Integration URL: insert a web application link to allow opening it inside the App
  • Default tab: configure to which page the application is moved after an idle timeout specified in Timeout (seconds). The default page is Function keys. You can change it to Dialpad, Function keys, Integration URL or disable at all
    • Timeout (seconds): adjust the timeout after which Default tab is automatically opened. The default timeout is 120 sec

Developer Settings

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  • Debug: enable/ disable additional debug info in phone log
  • Jitt Comp: set Jitter Buffer interval in ms. By default, it is 0 - automatic 
  • SIP TLS: enable/ disable encrypted SIP over TLS signaling
  • Echo cancellation: enable/ disable adjusting voice quality by preventing or removing echo
  • Use DSCP from PBX: if enabled, value from SIP-RTP page (WMS -> Settings -> PBX -> SIP-RTP) is applied only when WI-FI is used
  • Restart app: tap to reset the App

About

Check the information about Phone application and current version

Appendix 1. Phone settings

Wireless & Networks

  • Wi-Fi: ON / OFF

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  • Date & time: allows you to enable automatic time and date settings or to set up time and date manually, select the time zone, select the format of time and date, set up the SNTP Server
  • Accessibility: special needs settings (TalkBack, Magnification, Large text, Speak passwords, enable Accessibility shortcut)
  • About device: information about system update, status, model, Android and Kernel version, legal information

Appendix 2. Supported Headsets and Speakerphone

Supported Headsets

Wildix Headsets compatible with SuperVision: monoaural (WHS-Mono), binaural (WHS-Duo) and bluetooth (WHS-BT).

For connection of WHS-BT headset, read the guide: WHS, WP490EXT, WPEHS - Quick Start Guide

Third-party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL

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Note

More information in ubiconf-Voice Speakerphone User Guide and ubiconf Datasheet, available on https://manuals.wildix.com.

Appendix 3. Integration with intercoms

Info on intercoms which are fully integrated with Wildix system: www.wildix.com/integrations.

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Configuration of intercoms for sending video stream before answer and adding an unlock button: Configuration of intercoms integrated Intercoms integration with Wildix - Video before answer and Unlock button.

Appendix 4. Phone recovery

Note

NOTE: THIS OPERATION MUST BE MADE BY THE SYSTEM ADMINISTRATOR

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  • If your phone is on, turn it off
  • Press and hold the Headset button and turn on power (using power adapter or PoE)
  • Release Headset button after 5 seconds
  • The image “W” appears on the display and then the recovery menu
  • Select Factory reset using Volume Up/ Down buttons and press Headset button to confirm 

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  • To proceed with factory reset, select Yes option and press Headset button to confirm 

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  • Select Reboot system now and press Headset button to start the reset or wait 5 seconds for auto reboot 

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  • After reset procedure, update Phone app to the latest version

Appendix 5. Sync of contacts

To be able to access your Wildix PBX corporate phonebooks from SuperVision, you need to set up CardDAV sync: CardDAV Sync of Contacts.


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