Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Mailbox management

Voicemail management is possible if you access Voicemail by dialing Feature code 81 (by default).

...

  • via Collaboration 
    • if "Web Push" is enabled in Collaboration Settings → Personal, Google chrome browser is open and user is logged in to Collaboration, user receives a popup notification about new Voicemails (check Collaboration - User Guide (Settings - Personal)
    • there is a label on the Voicemail tab displaying a number of unread messages in red color
  • to iOS / Android / Vision / WP600XX: Voicemail tab (located in history menu for iOS / Android) has a label displaying the number of unread messages in red color (+ LED blinking on Vision, WP600AXX)
  • to WP4X0 phones: LED blinking + the envelope icon in case there is a new message
  • to W-AIR handsets: LED blinking + the envelope icon in case there is a new message 

...

If "external", "blacklist" and "whitelist" classes are not activated ("Activate class" tick is off), behavior is inherited from "internal" class. If "do not disturb" and "away" is not activated ("Activate class" tick is off), behavior is inherited from "available" status. More information: Collaboration - User Guide (Settings - Call features)

...

Dialplan application "Go to Voicemail" allows routing calls to Voicemail. As destination it is possible to add one or multiple extensions and email addresses. For more details refer to the guide Dialplan applications

Use case: normally this application is used with Switches and Timetables, allowing routing of incoming route calls to Voicemail in case the office is closed. You can learn more about setting switches and timetables in WMS Start Guide (Dialplan practical examples → External Dialplan: main).

...

  • Add ACL permission "Can see - Voicemail - group" (Specify group) (in WMS → Users → Groups)
  • Add Feature key "Voicemail" and specify user (via Collaboration or WMS). More information: Collaboration - User Guide (Settings - Function keys)

...

Note

Known issue: in failover scenario (TCP / 443), BLF subscription is sent only once. More on Failover scenario: Failover Guide.


Limit access to Voicemail

...

More information on ACL permissions: ACL rules and Call classes management - Admin Guide.

PIN protection 

Starting from WMS Version 4:

...

Note

By default this ACL is disabled (which means, users can use voicemail without PIN code).


Warning

This ACL restriction is present by default for the USA and Canada.


Note

This ACL does not affect Collaboration (which means, even if the restriction is present, users can still access their Voicemail from Collaboration without having to enter PIN code)

To enter PIN code from Wildix phones:

Enter first five symbols of your user password. Note: press once the star * symbol in place of any special characters (*#$^& and others). Press once a corresponding alphanumeric key in place any minuscule and majuscule letter. E.g. press 2 to enter 2, a, A, b, B, c, C.  


Up to WMS Version 4 (parameter not supported in WMS 4):

...

It is possible to allow access to Voicemail from any external phone number using Dialplan application "Voicemail access". By default Voicemail is protected by PIN. You can disable PIN protection in Dialplan application settings. Read more in the guide Dialplan applications

Use case: user of the system would like to check his/her Voicemail from outside, by dialing a company phone number. They dial the company phone number, dial some digit to access their Voicemail and enter their PIN.

...