Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

For example: OWNER -> ${LOOKUPPHONEBOOK('CALLER_NUMBER', 'office, mobile', 'owner_id')} 

...

  1. Set -> OWNER -> ${LOOKUPPHONEBOOK('${CALLERID(num)}' , 'office,home,mobile', 'owner_id')} - looks up for owner ID
  2. Set -> INFUSIONSOFT -> ${LOOKUPPHONEBOOK('${OWNER}', 'source_id', 'extension')} - looks up for a contact owner according to the found ID (PBX user) in shared phonebooks 
  3. Jump to if -> "${INFUSIONSOFT}"!="" -> Procedure with a modified number ${INFUSIONSOFT} - if the previous execution is successful, routes a call to a contact owner
  4. Call group - the application is executed in case no contact owner is found

...