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The Article explains how to perform reset and recovery of WP410 / WP480 (WP480G) / WP490 (WP490G) 2015-2017-2019, WorkForce and WelcomeConsole.

Permalink: https://confluence.wildix.com/x/fweIAQ 

Table of Contents

Reset procedure of WP410 / WP480 (WP480G) / WP490 (WP490G) 2015-2017-2019, WorkForce and WelcomeConsole

To perform the reset procedure:

  1. Press and hold for several seconds the button situated in the center of the Navigation Keys


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  2. Press OK to confirm


Recovery procedure of WP410 / WP480(

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G) / WP490(

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G) 2015-2017-2019, WorkForce and WelcomeConsole

In some cases it may be necessary to flash the firmware of a WP4XX, WorkForce or WelcomeConsole device, the following document will guide you through the process of flashing firmware.

Prerequisites

Download a tftp TFTP server*. Update WMS to the latest version.

*The guide uses Pumpkin tftp TFTP server.

Step 1. Firmware download

  1. Download the Firmware file for your Wildix phone, save it locally (for example, to your PC) 
  2. Rename the file to recovery.rom
Warning

Make sure you download the correct firmware for your phone model. The first two digits in the firmware name refer to the phone model (e.g'67'.145.7.104 – firmware version starting from "67" can be only used for WP490GR3). If you have doubts, check the current firmware version used by the phone:

  • WP490GR3 – 67.145.x.xx.rom
  • WP480GR3 – 63.145.x.xx.rom
  • WP490(G)R2 – 59.145.x.xx.rom
  • WP480(G)R2 – 55.145.x.xx.rom
  • WP410R2 – 50.145.x.xx.rom
  • WorkForce - 65.145.x.xx rom
  • WelcomeConsole - 68 68.145.x.xx.rom

Also make sure you download the correct version of the firmware file. Branch of the recovery firmware (e.g. 67.145.'7'.104) must match with the branch version of the firmware that was previously installed on the phone.

Latest WMS 35.88 & 0/ WMS 4.0 firmware:

  • WP480GR3 - 63.145.10.2.rom - LINK
  • WP490GR3 - 67.145.8.81.rom - LINK
  • WorkForce - 65.145.2.4.rom - LINK
  • WelcomeConsole - 68.145.2.11.rom or  or 68.145.1.89.rom - LINK (download the correct branch 1 or 2, depending  depending on the firmware version that was previously installed on the phone)
  • WP410R2 - 50.145.6.162.rom - LINK
  • WP480(G)R2 - 55.145.6.111.rom - LINK
  • WP490(G)R2 - 59.145.6.148.rom - LINK


Earlier WMS 3.88:

  • WP480GR3 - 63.145.7.237.rom or  or 63.145.8.109.rom - LINK (download the correct branch 7 or 8, depending  depending on the firmware version that was previously installed on the phone)
  • WP490GR3 - 67.145.7.104.rom - LINK
Note

You can also download the Firmware files directly from the PBX. For more details, read Appendix: How to download Firmware files from the PBX

Step 2. Setting up TFTP server 

Open the TFTP server and set the tftp file system root to the folder containing recovery.rom:

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Step 3. Phone recovery mode

  1. Turn the phone's power supply off
  2. Press and hold the Transfer Key, then power the device up.

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    Note

    On some older phone models Transfer key is missing; use F1 key.


  3. Select Edit navigate to Tftp, enter the IP address of the local machine where you hosting the tftp server.

  4. Select Save and then Recover (On older phone models, select Burn).

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You can also download the firmware files directly from your PBX:

Prerequisites:

  • Download a tftp server and a ftp client (The guide uses Pumpkin tftp server and Filezilla client)
  • Update WMS to the latest version

Procedure:

  1. Temporarily enable SSH for this PBX in WMP: 
    1. Go to WMP -> PBX per user
    2. Select your company and your customer
    3. Click Options button (Three dots) and select Edit
    4. Click Advanced features
    5. Select Enable SSH option
  2. Access the PBX via tftp client using credentials:
    • Host: stfp://xxxxx.wildixin.com

    • Username: admin

    • Password: “admin password to PBX”

    • Port: 2222

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    Navigate to the firmware files, example of the path: firmwares > wildix2 > 63.145.10.7.rom (or the latest firmware version available)

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    Warning

    Make sure you download the correct firmware for your phone model. The first two digits in the firmware name refer to the phone model (e.g. '67'.145.7.104 – firmware version starting from "67" can be only used for WP490GR3). If you have doubts, check the current firmware version used by the phone:

    • WP490GR3 – 67.145.x.xx.rom
    • WP480GR3 – 63.145.x.xx.rom
    • WP490(G)R2 – 59.145.x.xx.rom
    • WP480(G)R2 – 55.145.x.xx.rom
    • WP410R2 – 50.145.x.xx.rom
    • WelcomeConsole - 68.145.x.xx.rom
  3. Download and rename the file to recovery.rom, save this to a location that can be referenced.

  4. Proceed as described in Step 2. Setting up TFTP server 


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