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Collecting logs from Android app

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To gather logs from Android app, follow the next steps:

  • Go to Settings -> Advanced and enable Debug option: 

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  • Reproduce the issue
  • Return to Settings -> Advanced and tap Send (appear after enabling Debug option):

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  • Select an email service ->  email template with the attached logs is automatically created

  • In the Subject field you need to describe the current behavior of the application and fill in information about your device model, Android version and Collaboration mobile version

  • Change/ add new recipients if needed and tap Send to forward the report:
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Warning

Important! After the report with logs is sent, you need to disable Debug option.

Collecting logs from iOS apps 

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  • Go to Settings -> Advanced and enable Debug option:


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  • Reproduce the issue

  • Return to Settings -> Advanced  and tap Send (appears after enabling Debug option):


PDF: Avoid Page Break

Image Modified


  • Email template with the attached logs is automatically created

  • In the Subject field you need to describe the current behavior of the application and fill in information about your device model, iOS version and Collaboration mobile version

  • Change/ add new recipients if needed and tap Send to forward the report:


PDF: Avoid Page Break

Image Modified


Warning

Important! After the report with logs is sent, you need to disable Debug option.

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