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Warning
If WMS version of your PBX is 4.02.44435.37 and higher and you have previously downloaded and integrated WebAPI JavaScript Library, you need to update it manually in order to ensure compatibility with the new Presence Server (available starting from the mentioned WMS version).

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Warning

Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://".

To continue using WebAPI, you need to add the domain (Wildix domain in format www.wildix.com in case you are using our online demo and your domain in case you are using WebAPI on your web server) to the whitelist in WMS Settings -> PBX -> Security; see documentation: Domain Whitelist (Allow Origin).

If you are having issues with accessing Wallboard or Hotel Manager, read the chapter Access WebAPI Demo.

Table of Contents

Introduction 

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Warning

For access to Hotel Manager, read the chapter Access WebAPI Demo

Features currently supported:

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Full list of supported features: https://www.wildix.com/portfolios/call-center-wallboard/  

Note

Note: This version of Wallboard is an online demo, which can be used "as is".

We provide a JavaScript library which allows a web developer to fully customize this template. Read the chapter Developer Documentation.


Warning

For access to Wallboard, read the chapter Access WebAPI Demo


Example of Wallboard and explanation of counters:

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  • “Calls”: number of calls the agent has managed
  • “Global Call Time”: the time this agent has spent in conversations
  • “Global Pause Time”: total idle time of this agent
  • “Pause Time”: time that has passed since the last call
  • “Total calls”: total number of incoming calls to this queuqueue
  • “Calls on queue”: number of active calls on this queue

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