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Info

This guide Guide is intended for the following audience:

  • PBX administrator, since it explains how to configure Wildix Kite on PBX side
  • webmaster, since it provides the information on how to add the service to a company’s website

Min. supported WMS version: 3.88.42218.38 

Updated: July 2019

Permalink: https://confluence.wildix.com/x/xQY8AQ

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  • Chat requests are managed by PBX users via Wildix Collaboration interface
  • Audio calls can be managed from all Wildix devices
  • Wildix Kite uses a separate Dialplan which makes it easy to customize the service
  • Chat requests from Kite service can be routed to separate call agents or to call groups 
    • Limitation: no support for Kite chat groups on Android/ iOS apps

Configuration

Configuration of Kite service consists of two steps:

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