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Collaboration native application 

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  1. WP, W-AIR: hardware phones

  2. Wildix iOS/Android client: apps installed on smartphones

  3. Mobile number: mobility extension number of a user

  4. Any: possibility to select an active device upon placing / receiving a call

  5. W-AIR Headset: possibility to add a device for handling calls. Refer to W-AIR Headset Manual for detailed information


Note
Note: you can switch active device during a call by clicking on Continuity in a call dialog window (see chapter Switch active device during a call) or dialing Continuity Feature Code (*5 on the new device, like that you can pick up an active call using this device; otherwise *5 on the current device, like that other devices start ringing). 

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  • To switch the device back to Web, dial Continuity Feature Code *5 (refer to Feature Codes Instruction for more information)

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For the details of how to configure intercoms for sending video stream and adding an unlock button, check the online documentation: Configuration of intercoms integrated Intercoms integration with Wildix - Video before answer and Unlock button.


Start video streaming during a call:

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  1. Popup URL / APP: enable the system to open an application / a web page upon receiving / placing a call; click on the question mark to view the prompt (more info: How to set up Popup URL/ App)

  1. Dialing hot key (only on Windows): set up shortcut for click2call from applications / web pages (F11 by default)

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Note
Note: you can use any shortcut based on Feature codes with Speed Dial function key, example: enter the value “cgmanager*2*[call_group_ID]” into the field for dynamic call group login / logout.

Read Feature Codes notes for more information.

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For more information, refer to Call distribution in Call groups instruction, Contact center chapter.

Web Phone

Select active device for calls via web.

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