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Wildix Collaboration Mobile application provides access to Wildix Unified Communications from your iPhone, iPod touch and iPad.

iOS App Version: 8 8.13.45805 45865

To check the current version, go to iOS changelog:https://www.wildix.com/new-releases-and-updates/collaboration-ios-app-changelog/

Updated: August 2020

Permalink: https://confluence.wildix.com/x/ToDt

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  1. Go to iPhone Settings -> Passwords & Accounts
  2. Select Add Account
  3. Select Other 

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  4. Select Add CardDAV Account
  5. Enter the Server name (PBX domain name or IP), User name, Password and Description 

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Now all your PBX contacts appear in your iPhone phonebook. Go to iPhone Phone -> Contacts and select the groups that you wish to be displayed in the phonebook of your iPhone.

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  1. Tap Dialpad
  2. Tap status icon / user picture
  3. Tap on the current status and select the new one: DND / Away / Offline / Online
  4. Enter your status message (optional)
  5. Tap the Tick icon to apply changes
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Note

Note: for DND / Away it is possible to set up expiry time via Until option (optional), after which your status passes to online.

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Note

Note: You can also sync your enterprise phonebooks if you want them to appear in Contacts menu of Wildix Mobile Collaboration App. Refer to this Chapter for detailed information.

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Note

Note: by default the local contacts from your device’s phonebook appear in this menu; to access the enterprise phonebooks, set up the sync of contacts, as described in the chapter Sync of enterprise phonebooks.


  1. Tap the contact you wish to call
  2. Tap the number you wish to call

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  1. Tap Dialpad and select Function keys to switch to Function keys menu
  2. Select the function key to transfer a call
  3. Tap Transfer for blind transfer, otherwise tap Call to start a call first (attended transfer)
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Control of active calls on other devices and Call continuity

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  • Tap and hold Call continuity button
  • Select a device from the list
  • A call is automatically picked up on the selected device

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Note

Note: To use mobile continuity, make sure that Dialplan rule "pbxfeatures (Features codes dialplan)" is added to "Included procedures" of the Dialplan used for managing calls.

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Note

Note: The maximum file size to be sent is 100Mb.


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Send a Post-It

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Participate in Wizyconf videoconference

Warning

Important: for access to video conferencing service on WMS 4.0 via Safari v. 13.1 on iOS 13.4 is temporarily disabled due to the found issues. To access a conference room, you need to use Wizyconf iOS AppiOS devices, use Safari browser (access via Google Chrome and iOS Wizyconf App is temporarily disabled).


  • Open a chat session with a user who sent an invitation 
  • Tap on the invitation
  • Select Join to access the conference via Wizyconf iOS App or Call to access the conference  in audio-only mode. Follow Wizyconf Videoconference User Guide for details
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Tap Join to enter the conference:

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Upon the first access via the App, you need to enter your name, the conference ID is already present:

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When you are inside the conference, you can adjust different settings by tapping on Three dots icon: change camera/ microphone source, enable low bandwidth mode, enter tile view:

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Warning

Current limitations:

  • DND status "in conference" is removed after the conference is finished, but is not removed automatically after closing tab with conference 
  • It is impossible to create a conference from iOS app; it is possible to participate in the conference if you were invited (you receive an invitation via chat)
  • It is impossible to join a conference with a different user using iOS Safari browser after re-login in the app (user anyway joins the conference as the previous user)

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Tap the double Arrowhead icon to view user contact details and a call log. 

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Note

Note: in case the call log is empty, make sure that:

  • backend for CDR is enabled in WMS Settings -> PBX -> CDR

  • ACL group of your user does not have restriction “Cannot use” -> “History”

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In case there are several recordings of one call, they are displayed as a list.

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Settings

  • Account: login window
  • Personal: contact details
    • E-mail

    • mobile number

  • Features by call class (Internal, External, Blacklist, Whitelist)
    • Activate class: available for External / Blacklist / Whitelist (activates the class)

    • Call reject: if enabled, you do not receive incoming calls

    • Busy call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone

    • Unavailable call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer

    • Force call forward: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls

    • Call waiting: enable to be able to receive more than one call at a time

    • Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal

  • Advanced:
    • Debug: if enabled, you can collect logs in case of crashes/ issues with the application. Detailed information can be found in Collecting logs from iOS apps chapter of Debugging of Mobile Apps Guide

    • Send (appears only after enabling Debug option): allows sending an email report with the collected logs to Wildix support

    • Use PBX LAN Address (enabled by default): the application connects to one of IP candidates: IP/domain and port 443 if a user did not specify a port on login page or IP/domain:port if user specifies a port on login page

    • Disable SIP mode: the feature is disabled by default. If enabled, call via Direct call is set as default mode for call generation. In this mode application de-registers from the PBX; missed call counter, new voicemail counter and status of Trunk, Timetable, Switch, 3 state switch, Call group Feature Keys stop working; chat and call control/ call generation via remote device continue to work 

      Warning

      Limitation: If the option remains active for more than 30 days, PUSH subscription is removed for this extension. As a result, user is be able to receive chats. To reactive PUSH subscription, switch off and then switch on again Disable SIP mode.


    • Firewall bypass (beta): the feature is disabled by default. The app uses TURN server located on turn.wildix.com (used TCP port 443). If enabled in On mode, the app switches audio stream to PBX via external TURN server right away after call was started. If enabled in Auto mode, the app switches audio stream in case it is missing for 5 seconds after call was started 

      Warning

      Limitations: 

      • firewall bypass works only on Сloud PBXs and on PBXs with 1-to-1 NAT

      • application supports only 1 call in case feature is enabled

      • switching to external TURN server during conversation in case audio stream was lost (in Auto mode)


    • Use WebRTC (available starting from WMS 5.0): the feature is disabled by default. If enabled, the connection between calls is established via WebRTC

      Warning

      Requirements:

      • WMS version 5.01.20200327.3 or higher
      • iOS version 10.0 or higher

      Limitations in WebRTC mode:

      • conference calls are not supported yet
      • G.729 codec is not supported


    • Ring on Apple Watch: if enabled, you receive incoming call notification on Apple Watch (Apple watch extension)
    • Chat image quality: select one of the image resolutions (High/ Standard/ Low) to compress or improve quality of pictures/ photos before sending

    • Save chat images to gallery (enabled by default): allows saving images from chat sessions on the phone by tapping on it

    • Convert heic to jpeg (enabled by default): allows converting of .heic images into jpeg

    • Give Feedback: provide customer feedback
  • About: Info about App version and developer

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