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Now all the users registered to your PBX can receive calls via Kite service. In case you need to limit the numbers that can be dialed via Kite, refer to Limit access to Kite service chapter.

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  • 1 – Transfer chat to another PBX user
  • 2 – Send chat transcript to two email addresses (Operator email/ Customer email)
  • 3 – Close chat


Note

Note: On Starting from WMS 4.01, PBX user can initiate a call and videoconference with Kite user (available only in WMS 4.01)


Kite user can initiate a call, start video streaming or screen sharing with the PBX user using the icons situated in the upper part of the screen, click the Paperclip icon to send a file or simply drag the file into the input field (support to send files only in JPEG / PDF format), click Options to:

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  • Screen sharing (WebRTC screen streaming): no need to install the component; select a screen or window and share it right away: 

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    Note

    Note: Supported browsers: Chrome v. 72+; Firefox v. 66+; Edge v. 17+.


  • Screen sharing with control: in this case Kite user is invited to install the component: 

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    Note

    Note: detailed information about installation and usage can be found in Collaboration Use Guide.


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