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For Virtual PBX: before proceeding, follow the guide to deploy PBX image: 

Proceed as follows:

  1. Open the web browser (recommended browser: Google Chrome updated to the latest version)
  2. Type the PBX IP address (https mode is recommended), example: (for LAN1) or PBX name set on WMP (Cloud PBX), example: 


    Note: For access by default local IP where your PC is connected to the LAN1 port, your PC must be in the same network segment as the PBX.

  3. Enter the credentials for the first time access:

    • user : admin

    • password : wildix


To upgrade the system, proceed as follows:

  • The system checks whether there is a new version available in the selected repository: rel50 / rel40:

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For Hardware/ Cloud PBXs: you need to first upgrade your PBX to the lastes WMS4 version and then update it to WMS5:

  1. Enter the following name of the repository into the field Upgrade repository: rel40 
  2. Click Save
  3. Click Perform upgrade to update your PBX to the latest WMS4 version
  4. Enter the following name of the repository into the field Upgrade repository: rel50 
  5. Click Save
  6. Click Perform upgrade to update your PBX to WMS5 version

  • In case there is a new version available, click Perform upgrade

  • As a rule, the Upgrade procedure takes several minutes:

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  • As soon as the update procedure is over, the button Reboot is shown:

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  • Click Reboot and wait till the system is being rebooted:

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  • As soon as the PBX has been rebooted, the login page appears
  • Log in to the WMS, the current WMS version is shown in the upper right part of the screen:

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PBX Activation (Hardware, Virtual PBXs)


Cloud PBXs are automatically activated after they are created in WMP (see chapter Creation of Per User PBX on WMP).

  • Copy PBX key from WMP:
    • Go to the tab PBX per user, select your company, then select the PBX that you have created on step 1

    • Click Copy PBX key to clipboard



The upgrade procedure is described in chapter Upgrade WMS to the latest stable release

Available repositories for upgrade: 


  • 1 - +: add user

  • 2 - Edit: change the same parameters, which are available upon adding a user

  • 3 - -: delete one or multiple users 


    Note: It is possible to remove user's personal data (calls, chats, voicemails, phonebooks, recordings, faxes) when deleting this user. 


    • the feature works for standalone PBXs or for WMS Networks PBXs which share the same MySQL or MSSQL DB
    • if a user to be deleted is an owner of contacts in shared phonebooks, than contacts remains without an owner
  • 4 - Set passwords: change user passwords; for security reasons only the admin user can set passwords for other admins of the system; by default strong passwords are automatically created by the system, read more about changing user passwords in chapter Set user passwords

  • 5 - Edit preferences: manage user preferences and phone features, for details, see chapter User preferences

  • 6 - Send Welcome Message: send a message to newly created users with details of access to Wildix Collaboration (URL, login, password); for security reasons, only the admin user can send welcome messages to other admins of the system

  • 7 - Move users to another PBX: in case of WMS Network, you can select one or more users and move them to another PBX in the network

  • 8 - Export CSV (available only for the admin user): save a CSV file containing users information in *.csv format to your PC 

  • 9 - Import: import users from MySQL / MSSQL, LDAP / AD, Google, Office 365, Exchange Server, CSV file, Zoho CRM, other resources; more information in chapteImport of users and phonebooks 

  • 10 - Select PBX: in case of WMS Network, you can select to view users of a different PBX in the Network or to view all the users registered to all the PBXs in the WMS Network

  • 11 - Search field


  • Activate the class: by default, all the settings are applied for Internal call class; to set up call Features for a different call class, first select the needed call classes, then enable the checkbox for the selected call class
  • Call reject: reject all calls

  • Call Forward Busy / No Answer / All: you can enable call forwarding in case user is busy / does not answer or unconditional call forwarding; enter the destination number or the VOICEMAIL into the field

  • Call waiting: enable the option to be able to receive more than one call at a time

  • Call timeout: if enabled, the call is terminated in case there is no answer within the specified timeout; enter timeout in seconds into the field

  • Mobility extension management: if enabled, the call is forwarded also to the user mobile phone number (mobile phone number must be specified for this user in WMS -> Users -> Edit) after the specified timeout; enter timeout in seconds into the field

  • Mobility confirmation: if enabled, the user is notified on who the caller is once he receives the call to mobility extension number, and is invited to enter the digit to accept the call

  • Notify missed calls via email / via sms: enable missed calls notification to email / via SMS

  • Custom Ring: enable the option and select the ringtone; ringtones selected here are applied to WP4X0, WelcomeConsole and Collaboration; Custom ringtones can be uploaded via Sounds menu (more information in chapter Record and playback audio messages)

Settings: user personal settings



Note: It is possible to assign unprovisioned devices to users.

Available only for devices added via Remote Provisioning (Semi-automatic mode) or WMP. Refer to this chapter for detailed information about assigning to users.


For provisioning of Vision/ SuperVision, see chapter Provisioning and login of Vision / SuperVision.

WMP provisioning (Hardware, Virtual, Cloud PBX)


  • 1 - + Add: add a new device via Auto-provisioning or Semi-provisioning mode
  • 2 - Edit: edit device settings for one or multiple devices:

    • Comment: unique identifier, displayed in the Comment column of Devices table

    • Default zone / Tone zone (FXS/FXO): select the country / the geographical area for the correct tone recognition

    • DNS Server / Secondary DNS / NTP Server / NTP Zone: allows setting DNS and NTP settings, which can be useful in some network scenarios, e.g. with remote devices

    • Use DST: enables automatic switching to DST

    • Voice VLAN ID / CoS voice priority / Data VLAN ID / CoS data priority: allows setting priority for Voice and Data traffic and assign VLAN IDs

    • Use received IP: enables static IP

    • Syslog Server: you can specify the server IP address to which you would like to send syslog

    • SNMP Access (BRI, PRI, W-PA, some of WP4X0): authorizes SNMP monitoring on devices (it is also possible to authorize SNMP monitoring of the PBX in WMS Settings -> System -> SNMP Server)

    • Disable SIP Firewall (BRI, PRI, FXO, W-PA, GSM): it is necessary to enable this parameter in some complicated network scenarios, where a SIP Firewall is present between the PBX and the connected devices

  • 3 - - Delete: delete one or multiple devices

  • 4 - Configure / Sync device: send new configuration to one or multiple devices

  • 5 - Assign to user: assign WP4X0 and W01FXS to users; more information in chapter Assign WP4X0 to users

  • 6 - Sync from WMP: sync devices, assigned to this PBX from WMP; more information about WMP provisioning in chapter WMP Provisioning (Hardware, Virtual, Cloud PBX) 

  • 7 - Reset password: in case there is a risk that the provisioning password (displayed in the column Password) of one or several devices has been compromised, it’s possible to reset it without resetting the device: select one or multiple devices, click Reset password to reset the password, then click Configure / Sync device to assign a new password to the device

  • 8 - i: the blue icon indicates that there is a new firmware version available; more information about firmware upgrade in chapter Update firmware

  • 9 - Status icon: displays the device status, hover over it to see additional information (SRC port, transport used):

    • Green: device is registered (connected via SIP)

    • Grey: device is not registered

  • 10 - Model: for provisioned devices, the model is indicated correctly (e.g. wp480gr2), for not provisioned devices, only the device type is indicated (e.g. phone) in this column

  • 11 - Connect: enable / disable direct access to device (available for non-Cloud PBXs for devices which are in the same network as the PBX); more information is available in the guide Provisioning of Wildix devices

  • 12 - Extension: available for WP4X0 and W01FXS, displays the extension, this device is assigned to; displays loginX in case device is not assigned

  • 13 - Firmware: the current firmware version

  • 14 - Password: password to access device’s web interface after provisioning; password is displayed only for provisioned devices

  • 15 - Search field   


To assign W-AIR handset to user, follow procedure of phone login via Feature Code, described in chapter Assign WP4X0 to users.

Register and assign W-AIR Headsets to users


Each trunk can be then associated to a pricelist (the first line in trunk configuration window). Read more about associating pricelists to trunks in the next chapter: Configuring SIP trunks and lines.

Configuring SIP trunks and lines



Note: SIP trunks must be added manually.

BRI / PRI / GSM / FXO lines are displayed in the corresponding tables once the media gateways have been connected to the system and provisioned as described in chapter Provisioning of devices.

Each trunk is displayed in the corresponding section of the page with the following information:


  • Connect antennas to the rear panel of the gateway
  • Insert the SIM card to the slot


    Note: Make sure the PIN code of the SIM card is disabled.

  • Connect the WAN interface of the gateway to the Wildix Switch

  • Provision the gateway as described in chapter Provisioning of devices

  • Once you have provisioned the gateway, a new trunk automatically appears in the corresponding section in WMS > Trunks -> GSM/UMTS section

  • The status is green, which means the media gateway is registered 


    Important: Status of signal quality is currently not supported!


  • Double click on the trunk to edit the trunk parameters:

    • Default Tone: select the country where the trunk is used

    • Country Code: select the country where the trunk is used for correct number normalization; select Custom country to manually enter the country code

    • Dialplan (main by default): Dialplan procedure used for calls via this trunk

    • Number of SIM: called number, which should be present in the Dialplan procedure, used for calls via this trunk; more information on Wildix Dialplan to follow, in chapter Wildix Dialplan

    • Enable SMS receiving: enable incoming SMS messages to the SIM card; specify the e-mail address in the field below

    • SMS2EMAIL service e-mail: e-mail address used for new messages notifications


  • create a new timetable in WMS -> Dialplan ->Timetable / Switch, and set up the state check time (it means that each time this Timetable is verified by the Dialplan, the system checks if your offices are closed at the moment, according to this timetable)   
  • create a new procedure in WMS -> Dialplan, add default as Called number and add Dialplan application Go to Voicemail 

In the chapter Create a timetable it is explained how to create a Timetable and to work with it.


However, users procedure must cover all the destinations called by users of the system (national, international, mobile calls etc), and this is why it is recommended to use patterns, described in chapter: Matching called numbers.

The most common Dialplan applications used in users procedure are Dial the trunk / Trunk group. Dial the trunk allows you to select the trunk which is used to place a call. 



Make sure SMTP client is defined in WMS Settings -> System -> SMTP client (see the chapter SMTP Client).

Fax to e-mail

Answers an incoming call using FAX Server and forwards fax to one or multiple fax numbers / users:



The admin user can access the Terminal directly from WMS, see chapter Introduction to WMS (Terminal).

To connect via SSH you can connect to the PBX via console (on Windows you can use “putty” or other SSH clients) or click on “terminal” icon in WMS upper menu (“admin” user)