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A user wants to change a standard IVR announcement from an external phone. To override restriction of not being able to dial feature code 74 as external caller - we can use configure it via Dialplan. 

Dialplan configuration

To For the configuration, the previously recorded audio message is used ("test" in our example):

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It is the original message that was recorded via Feature Code "Shared record" 74/ message recording option in WMS -> Sounds.  The idea is to replace it with the new one. When an external caller dials a DID to hit the Dialplan entry shown below - , a beep sound is played and the recording starts immediately. You can also add "Play sound" application to announce that a message will be recorded after "Beep" a beep sound (optional). 

To use this custom application, we need to build the following entry into the dial plan (matching a DID of courseAdd Custom application (it should match DID configuration):


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  • Custom application -> Record(/rw2/var/lib/callweaver/sounds/00000/test:alaw, 0,0,k)

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It is the default path and is used by default. If you place your recording in another folder - you will see /path/to/file differently. In this example file is stored at , the path will be different. For example, ~/00000/MusicOnHold/ folderTo verify the path, open your Dialplan and use "Play sound" application and choose -> choose your message from Sounds menu: 

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  • test:alaw - the message name and format 
  • 0 - silence: seconds of silence allowed before the recording is stopped. If missing or 0, silence detection is disabled 
  • 0 - maxduration: the maximum duration of the recording in seconds. If missing or 0, the maximum duration is not set 
  • k - option: may be ‘skip’ "skip" option to return immediately if the line is not up, or ‘noanswer’ "noanswer" to record even if the line is not up ( In our case this is k )

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  • up 

Other available options:

  • a - extends the existing recording (doesn't replace it)
  • n - does not answer, but record anyway if the line not yet answered
  • q - quiets (do not play a beep tonesound is not played)
  • - skips recording if the line is not yet answered
  • t - uses alternate "*’ terminator key (DTMF) " DTMF key instead of default ‘#’"#"
  • x - ignores all terminator sent DTMF keys (DTMF) and keep keeps recording until hangup
  • k - keeps recorded file upon hangup
  • y - terminates the recording if *any* DTMF digit is sent

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Note

Note: the k option is used in our example dial plan and should likely be used in your case so that the a person who is calling in to change the announcement can simple hang up OR press the "#" key to terminate the recording of the new announcement.

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