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  • Boss can decide whether or not to accept calls
  • Boss should always be able to receive calls from the secretaries
  • Boss should always be able to receive calls from other bosses
  • Secretaries should be notified when the boss is receiving an incoming call

Configuration 

Step 1. Add secretaries

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to whitelist so that they can always reach the boss

Edit the procedure used for placing calls (users by default):

  • Add the boss's extension (118 in our example) as Called number, and, using custom applications, add secretaries extensions to whitelist (1338 and 1339 in our example):
    • Called number - 118 (boss)
    • Custom application - GotoIf($["${CALLERID(num)}" = "1338"]?whitelist${EXTEN},1) - adds the secretary's extension (1338) to whitelist
    • Custom application - GotoIf($["${CALLERID(num)}" = "1339"]?whitelist${EXTEN},1) - adds the secretary's extension (1339) to whitelist
    • Dial the phone - Set (called number) - select "Remove" instead of "Custom"
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Note
Note: in the same way you can add other extensions that should be always able to reach the boss (e.g. other bosses) to the whitelist


  • To the same procedure, add a rule allowing the extensions, which are present in the whitelist, to dial the boss: 
    • called number - whitelistXXX

    • Set - Type of call - whitelist
    • Dial the phone - Set (called number) - select "Remove" - 9 (called number whitelistXXX becomes XXX)

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Step 2. Create a dedicated Diaplan for other bosses so that they can always reach the boss

Create a new procedures, e.g. users_bosses and add a rule which adds bosses to whitelist:

  • called number - X.
  • Set - Type of call - whitelist
  • Jump to - Procedure (users) - Set (called number) -  select Remove instead of Custom
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Assign this procedure to bosses in WMS → Users → Edit (user) → Dialplan

Step 3. Edit Call features of the boss to reject all calls except for the whitelist

You can do this configuration either in Collaboration Settings → Features or in WMS → Users → Edit preferences → Features for the boss's extension (118 in our example):

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  • Edit "Whitelist" call class: Activate class 
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Step

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4. Add BLF keys for the secretaries to monitor the calls of the boss

You can do this configuration either in Collaboration Settings → Function keys or in WMS → Users → Edit preferences → Settings for the secretaries' extensions (1338, 1339 in our example):

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