x-hoppers User Guide

On this page, you can find documentation about x-hoppers – Wildix wireless headset solution that allows fast and easy communication for retail stores.

Created: May 2022

Updated: April 2024

Permalink: https://wildix.atlassian.net/wiki/x/Th-OAQ

Other x-hoppers documentation: x-hoppers Admin Guide, x-hoppers datasheet

Introduction

x-hoppers provides an active channel to colleagues and support anywhere in the store, connects clerks, allowing to easily communicate with each other in a broadcast as well as receive incoming calls.

As an x-hoppers user, you are connected to a broadcast in Retail mode (muted by default). If you want to talk, simply press a button to unmute yourself. Besides, you can accept incoming calls, after which you are automatically returned to the broadcast.

x-hoppers Headset Overview

1 - Microphone

2 - Mute button

3 - Call button

4 - Volume- button

5 - LED Indicator

6 - AUX Function button (Power On)

7 - Volume+ button

8 - Speaker

Note: There are 2 button combinations that have to be pressed at the same time:

Register - Call, Volume+ and Volume-

Power off - AUX function, Volume+ and Volume-

LED indicators overview

Color	LED indication	Status
Green	Short blink followed by long blink	Power Up
	Fast short blink, repeated	Incoming call
	Single short blink. Notification of call only via audio in HS	2nd incoming call, call active
	Single short blink	In call
	Long blink	Battery charging
	Steady on	Battery charging, full
Red	Long blink followed by short blink	Power Down
	Fast, short blink	Low battery
	Steady on	Battery charging, low battery
	Long blink	Registration failed
	Single short blink repeated slow	Idle, out of range
Blue	Short blink repeated fast	Registration, ongoing
	Long blink	Registration completed
	Single short blink repeated slow	Idle, connected
Purple	Steady on	Menu
	None	Deregistered

Usage

Joining the broadcast

The headset automatically joins the broadcast once left up from the charging cradle.

If the headset goes out of range or has been removed from the broadcast, it automatically rejoins the broadcast within 5 seconds of becoming available again.

Speaking in the broadcast

How to mute/ unmute

There are two options to mute/ unmute to speak in the broadcast:

Call button: press and hold the button to get unmuted. You stay unmuted only while pressing the button. When the button is released, the headset goes back to mute.
Mute button (Hands-free mode): press the button to unmute and be able to speak in the broadcast. All people in the broadcast can hear you. You stay unmuted till the Mute button is pressed again or till the headset is placed on the charger.

Muting the broadcast

To mute the broadcast, double-press the Call button. Audio from the broadcast gets muted for 60 seconds by default, unless another timeout was configured by Admin.

To unmute the broadcast before the 60-second timeout, double-press the Call button again.

Volume Control

Press Volume+/ Volume- buttons to increase/ decrease the volume of the broadcast.

Managing incoming calls

When you receive an incoming call, the LED indicator starts blinking with fast short green flashes and you hear a ringer.

Answer an incoming call

Double-press the Call button to answer an incoming call and put yourself on hold in the broadcast.

Important: In the Retail mode, the headset doesn’t differentiate between the broadcast and an incoming call, which means the headset stays muted after accepting the call, until manually unmuted. Check the How to mute/ unmute section of this guide.

Put a call on hold/ Retrieve a call

Double-press the Call button to put a call on hold/ retrieve a call.

Swap between active call and broadcast

Double-press the Call button to swap between a call and the broadcast.

Increase/ decrease a call volume

Press Volume+/ Volume- button to increase/ decrease a call volume.

End a call

To end a call and return to the broadcast, double-click on the AUX Function button.