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Oct 26, 2020 21:23

Wizyconf Station Quick Start Guide

This Quick Start Guide explains how to provision Wizyconf Station via WMP and access, participate in conferences.

Before proceeding to this guide, please make sure you have assembled Wizyconf Stand, installed Wizyconf Core and connected all the hardware components. Find the guides on this page: Wizyconf Installation Documentation.

Created: September 2019

Updated: September 2020

Minimum WMS version: 4.01.44034.20



Refer to the Wizyconf Installation Documentation to install the Wizyconf-Stand and connect all the components to the Wizyconf-Core.

  • Before you start, make sure you update WMS to the latest stable version (rel50/ rel40)
  • To use Wizyconf, you need to purchase a UC-Wizyconf License (one license for one Wizyconf station) for your PBX on WMP
  • After you have purchased a UC-Wizyconf license on WMP, create a new user in WMS -> Users and assign it the License type "Wizyconf":

Provisioning and configuration

Starting from Wizyconf App v. 1.1.2 there is a possibility to re-provision the device to a different PBX. Follow the steps from How to re-provision Wizyconf to a different PBX to complete the procedure.

WMP Provisioning

Prerequisite: you must have an available Wizyconf which you had previously ordered and had it shipped to you.

  • Go to WMP -> select a customer
  • Select the PBX -> click Options button (three dots) and choose Devices from the drop-down list:

  • Click + to add Wizyconf:

  • The list of all your available devices opens; select Wizyconf and click Add to assign it to the PBX: 

  • Go to WMS -> Devices: provisioned Wizyconf appears on the list:  

Important: After Wizyconf is provisioned, its status in WMS -> Devices stays grey, no IP and firmware version is indicated. The password is used by Wizyconf for PBX authentication. Ongoing upgrade procedures are not displayed in WMS.

Assign Wizyconf to user

Important: Before assigning, make sure that the user has Wizyconf License previously purchased on WMP. If the user doesn't have the correct license, the error notification is displayed on Wizyconf.

  • Go to WMS -> Devices
  • Select Wizyconf and click Assign to user 

  • Choose a user and click Save

Note: Once the user is assigned, it is impossible to delete it, you can just re-assign Wizyconf to another user. After re-assigning, turn on/ off Wizyconf via Power key on Wizyconf Core.

Important: 1 Wizyconf user can only be used with 1 Wizyconf. You cannot assign it to another Wizyconf.

Remote control overview 

Make sure you have inserted the dongle of the Wizyconf Remote into the Wizyconf Core, as described in the document.

Optionally you can use a keyboard and a mouse to control the conference. 

  • Power on/ off: turn off/ turn off Wizyconf-Core
  • Cursor control: press the button and use the Navigation keys to control the cursor
  • Volume up/ down: adjust the volume level
  • Navigation keys Up/ Down/ Right/ Left: navigate between different menu options; rotate PTZ cam (Up/ Down/ Right/ Left), change focus of 4K cam (first press the key Camera Control)
  • Back key: go back to the previous page
  • Camera options: press the key once to switch between the following states: Camera off/ Switch to 4K camera/ Switch to PTZ camera/ Switch to the next camera (if available)
  • LED Indicator: blinks red when you press any key; no blink means there is no connection (check that the USB dongle is installed correctly or move closer to the Wizyconf Core) or the battery of the remote control is down
  • Camera control: press the key to be able to activate auto tracking mode for the PTZ cam and auto framing mode for the 4K cam. Check Camera controls for details
  • Camera zoom in/ out: adjust the zoom of the PTZ cam
  • Mute on/ off: mute/ unmute your microphone
  • Central Navigation key: confirm different operations
  • Home key: press to leave the conference 
  • Micro-USB interface: connect the charging adapter to charge the remote control unit

The first upgrade


  • DHCP Server (if not available, set up a static IP address as described in Chapter Set up static IP address on Wizyconf)
  • Stable internet connection
  • Wizyconf must be able to reach the PBX via its public IP (even in case the PBX is local)

Upon the first launch, Wizyconf automatically upgrades its firmware. The notification about the upgrade is displayed. It takes up to 10 minutes to complete the upgrading process (depends on the Internet connection). Then Wizyconf is rebooted automatically


  • Wyziconf is upgraded from server
  • Port used by Wizyconf: tcp:443

Access the conference

By design, conferences cannot be created from Wizyconf.  It is only possible to participate. Add the Wizyconf user to an existing conference room before proceeding. 

When Wizyconf is launched, the Conference List can be accessed. If a Wizyconf user has previously participated in conferences, they are displayed here:

Before entering a conference, you have an option to:

  • View the Prompt: 

  • Open general Settings:
    • Select the Time Zone: default value is United Kingdom
    • Adjust Anti-flicker: default value is 50 Hz (60 Hz for the USA)
    • Adjust the microphone gain level
    • Flip PTZ camera image: use the option to flip the image during ceiling mounting of PTZ camera

Enter a conference

  1. After the Wizyconf user has been added to a new conference room, press Refresh to update the Conference List:

  2. Use Navigation keys on the Remote control or the keyboard Arrow keys to select the conference from the list
  3. Press the Central Navigation key on the Remote control or the keyboard key Enter to confirm

Conference controls 

If you access a conference from both Collaboration and the Wizyconf at the same time, it is recommended to mute microphone in Collaboration in order to prevent echo issues.

For more information about conference controls, refer to Videoconference - User Guide.

Conference controls allow you to:

  • Raise a hand
  • View chat messages
  • Mute/ unmute mic and start/ stop camera
  • Switch between Tiles and Sidebar views

Use Navigation keys on the Remote control to manage conference controls.

Camera controls

Press Camera options key on Wizyconf Remote to switch between the PTZ and 4K cameras to control them.

PTZ cam 

Before using camera controls, you need to upgrade Wizyconf PTZ cam. Follow the instructions: How to upgrade Wizyconf PTZ and 4K Cameras.

You can activate auto tracking mode starting from Wizyconf App version 1.2.1 or use the manual mode for camera rotation.

To switch between modes, use Camera control key on Wizyconf Remote:

  • Control mode: auto - enables audio tracking. If it is enabled, the camera auto rotates once external audio is detected
  • Control mode: on - enables manual control of camera rotation (use Navigation keys to rotate)
  • Control mode: off - disables camera rotation

4K cam 

You can activate manual or auto (means that camera responds to human movements) framing modes starting from Wizyconf App version 1.2.2.

To switch between modes, use Camera control key on Wizyconf Remote:

  • Control mode: auto - enables auto framing mode. Once it is enabled, the camera auto focuses on speakers as they move
  • Control mode: on - enables manual control of camera focus (use Navigation keys to manage focus)
  • Control mode: off - disables auto framing mode

Leave a conference 

  • To leave a conference, press Home key on the Remote control or on a keyboard
  • Use Navigation keys on the Remote control or keyboard Arrow keys to select Leave
  • Press Central Navigation key on the Remote control or Enter on the keyboard to confirm

Appendix 1. Troubleshooting 

Set up static IP address on Wizyconf 

If DHCP is not available, it's possible to set up Static IP:

  1. Press Home button; Press Google chrome icon → tap on three dots in the upper right part of the screen -> tap Settings
  2. Tap arrow down icon near Network 
  3. Disable the switch "Configure IP address automatically" and then specify the IP address, the Routing prefix (the subnet mask) and the Gateway (the IP address of your router)

Notification "Connection Error" is displayed on Wizyconf


  • There is no Internet connection
  • The device is not assigned/ provisioned on WMP
  • The PBX is unreachable 

Solution: Check all the above mentioned points and press Retry to access the Conference List.

Impossible to access Wizyconf after applying backup on the PBX

Reason: The old password is used instead of the new one.

Solution: Authorize Wizyconf via Collaboration.

  • The following notification is displayed on Wizyconf. To authorize the device, enter the code via Collaboration: it can be entered by any user from the PBX to which Wizyconf is assigned:

  • Go to Collaboration -> click on the Videoconference icon in the top menu

  • Click Wizyconf Authentication and enter the code:

  • Press Retry on Wizyconf

After entering a conference, there is infinite loading


  • Press Home key to exit the conference
  • Enter the conference one more time

How to grab logs from Wizyconf 

Available only for the stable version.

You need to connect a keyboard to be able to collect logs.

  1. Start Wizyconf as usual
  2. Press the shortcut: Ctrl+Alt+F2
  3. Type the login: chronos
  4. Type the password: wiz19chrom

  5. Type the command: sudo tar -zcvf ~/Downloads/logs.tar.gz /var/log/ and press Enter
  6. Type the password: wiz19chrom and press Enter:

  7. Type the command: tar -zcvf ~/Downloads/chrome.tar.gz ~/log/chrome and press Enter:

  8. Type the command: ls -lah ~/Downloads/ and press Enter:

  9. Press the shortcut: Ctrl+Alt+F1
  10. Press button Windows and open the app Files
  11. You can see the folder Downloads with two files, named “chrome.tar.gz” and “logs.tar.gz"
  12. Insert the USB flash drive into the USB port of your Wizyconf-Core
  13. Copy both files and eject the USB flash drive
  14. Insert the USB flash drive into the USB port on your computer
  15. Send an email to and attach both files to it

How to re-provision Wizyconf to a different PBX 

  1. Go to WMS -> Devices and delete Wizyconf from PBX:

  2. Then go to WMP -> select PBX from which you have previously deleted Wizyconf -> click Options button (three dots) and choose Devices from the drop-down list: 

  3. Delete the device from WMP:

  4. Select a new customer and PBX: go to PBX Devices and add Wizyconf back 
  5. Turn off/ on Wizyconf via Power key 
  6. Wizyconf is re-provisioned to a new PBX

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