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WiIdix Microservices Changelog: new features and improvements for Kite, Wildix Management portal (WMP), Wildix Integration Service(WIService), Screen sharing.

For Kite, WMP: no need to upgrade, the changes are available right away.

For Wildix Integration components (WIService, Screen sharing, Fax Printer, Outlook, TAPI driver): go to Collaboration Settings -> Extensions and click Update to install a new version (for WiService, there is also an auto-update option).

Other changelogs:

Link for sharing:

WIService v 3.4.10, Outlook Integration v 2.7.2 Date: 07.12.2021


[WMS-11493] - int: added the Update Now button that allows manual WIService update on macOS and Windows

  • to check for updates, click on the WIService icon -> About. If an update is available, there will be the Update Now button


[WMS-11643] - int: fixed an issue in which Collaboration user avatars were not displayed in Outlook 365 contacts

WIService v 3.4.9, Outlook Integration v 2.7.1 Date: 29.11.2021


[WMS-12729] - int: improved the connection security and reliability between Outlook and WIService


[WMS-12759] - int: fixed an issue in which Collaboration Native App closed unexpectedly on Mac during installation or update of WIService

WMP, WIService v 3.4.8 Date: 16.11.2021

New Feature

[WMS-12568] - wmp: added a new report "Licenses Expirations Calendar" to WMP Dashboards

  • the report provides details about expiration dates of 1 and 5-year licences.



[WMS-12360] - int: fixed an issue during screen sharing with enabled remote control in which keyboard on Windows PC of a user who shared the screen got blocked if the other user (either on Mac or Windows) used certain shortcuts with German keyboard

Kite Date: 27.10.2021


[WMS-12157] - kite: fixed an issue when it was impossible to place calls from Collaboration to Kite due to the wrong Kite link

WIService v 3.4.7 Date: 21.10.2021


[WMS-12547] - int: fixed an issue in which a popup requesting screen sharing permissions on macOS didn't reappear if a user has previously denied it

[WMS-12548] - int: fixed an issue in which in some cases WIService on Windows automatically answered calls via Plantronics Savi 8210 headsets

WIService v 3.4.5 Date: 08.10.2021


[WMS-11877] - app: added support for changing user status to DND on MonoLED and DuoLED Headset using USB Connector on macOS

  • to enable/ disable DND, press and hold "On/Off hook" button

[WMS-12311] - int: deprecated WIService component starting from v 3.4.5 on macOS 10.11 and prior


[WMS-12344] - int: fixed several issues with connected Kuando Busylight or similar device in which:

  • after disabling Ring on Hold option, Busylight still rang on hold
  • Ring on Hold option wasn't available if Busylight was connected without any headsets

WIService v 3.4.2 Date: 06.10.2021


[WMS-12318] - int: fixed an issue in which macOS users couldn’t answer or hang up a call via some headsets like Jabra, Sennheiser, Plantronics

WIService v 3.4.1, WMP Date: 04.10.2021

New Features

[WMS-9560] - wmp: added news feed to the right of the MRR Dashboard on WMP, so that all important news and marketing updates are within an easy reach for partners


[WMS-11595] - wmp: added auto-suggestions of relevant Documentation when creating a ticket via WMP -> Help Desk, so that customers can immediately get the necessary information

Auto-suggestions work both for Tech Support and Customer Care requests. The search results are displayed on the right panel after you:

  • start typing the subject of your request
  • choose a device
  • or select the topic (in case of a Customer Care ticket)

Documentation:, Ticketing system section.


[WMS-9205] - int: added possibility to choose device for Headset Integration in case of multiple devices used

  • how-to: click on the WIService icon on Windows or Mac and select the necessary device

[WMS-12040] - int: merged Screen sharing functionality into WIService

  • note for macOS users: after the Integration service update on macOS, you will be prompted to allow Screen Recording in Security & Privacy preferences. Check the box in front of Wildix to grant the necessary permission and ensure that screen sharing works correctly


[WMS-10269] - int: fixed an issue with impossibility to hang up a call in Collaboration if it was answered via Sennheiser D10 USB for Lync Headset

PBXs Proxy Server Date: 01.10.2021


[WMS-11729] - wms: fixed an issue with impossibility to download audio files from PBX connected through

WIService v 3.3.6 Date: 10.09.2021


[WMS-12101] - int: WIService includes several fixes on macOS and Windows:

  • crash every 10 seconds after enabling Headset integration on macOS 10.11.6 El Captain
  • minor improvements for Wildix WHS Headsets support on Windows

CLASSOUND Date: 08.09.2021

New Feature

[WMS-11551] - classound: added support for STIR/SHAKEN Inbound Verification feature to block spoofed calls received via CLASSOUND

  • note: for now, the feature is available only for the US DIDs


Kite, WIService v 3.3.5, Outlook Integration v 2.6.21 Date: 03.09.2021


[WMS-10438] - kite: removed location data from API presence response to improve security and protection of personal information

[WMS-12021] - int: minor stability improvements for MonoLED headsets on macOS and Windows

[WMS-12024] - int: added support for new Jabra headsets:

  • Jabra Link 380
  • Jabra Evolve2 30
  • Jabra Evolve2 40
  • Jabra Evolve2 65
  • Jabra Evolve2 85


[WMS-11948] - kite: fixed an issue in which during a video call, if a user’s video was disabled, a grey video placeholder was displayed instead of a user avatar

[WMS-11952] - kite: fixed an issue in which the screen sharing feature was not working in Collaboration and Kite

[WMS-11994] - int: fixed some issues with Outlook integration in which:

  • installation of Outlook integration couldn’t be completed successfully
  • Outlook integration crashed after a user clicked the Show contact button in Collaboration

WMP Date: 30.08.2021

New Feature

[WMS-11895] - int: wmp: added possibility to make payments via Local Bank Transfer option

  • this payment option is especially useful for Switzerland and Canada, where previously existing options could not be used.


WMP, Fax Printer v 3.1.8, Screen sharing v 3.2.20, TAPI driver v 1.4.6, Outlook Integration v 2.6.20


[WMS-11751] - int: Outlook Integration fixes several issues:

  • when the Integration RAM memory increased after closing the Microsoft Outlook app
  • when uninstaller.exe wasn’t replaced after the update of Wildix integration components

[WMS-11868] - wmp: improved a warning message which user gets when trying to delete all licenses on a PBX with active HWaaS or CLASSOUND services

  • all user licenses can be deleted from a PBX only after removing HWaaS and CLASSOUND services

[WMS-11874] - int: fixed an issue when uninstaller.exe wasn’t replaced after the update of Wildix integration components

WIService v 3.3.4 Date: 11.08.2021


[WMS-11876] - int: fixed an issue with LED user statuses being not loaded on DuoLED (USB and BT) Headset upon the first connection on macOS and Windows

WIService v 3.3.3 Date: 05.08.2021


[WMS-11852] - int: WIService stability improvements on macOS and Windows

WMP Date: 29.07.2021


[WMS-11543] - wmp: added x-caracal service monthly fee to be paid on WMP (both for standalone PBXs and in case of WMS network)


  • currently, the option is inactive, it will be available starting from 01.08.2021


  • Cloud PBX with WMS v 5.03
  • at least 1 Premium and at least 10 Business licenses

How to enable:

  • access WMP -> select the Customer -> select the PBX -> click Edit
  • enable the checkbox next to x-caracal
  • click Save and proceed with confirming your order

[WMS-11656] - wmp: added MS-Phone System service to be purchased on WMP for activation of the Second Mode of teams4Wildix integration


  • activated CLASSOUND

How to enable:

  • access WMP -> select the Customer -> select the PBX -> click Edit
  • enable the checkbox next to MS-PhoneSystem
  • click Save and proceed with confirming your order


WIService v 3.2.17 (macOS), Kite, Push Server Date: 28.07.2021

New Feature

[WMS-11611] - kite: added a new option "Loading type" to Kite Widget

  • Async/ Sync loading types are available
  • Async type is set by default as it helps to speed up the page loading and reduce the amount of downloaded data

Kite Documentation will be updated later.


[WMS-11491] - int: merged Headset integration functionality into WIService on macOS

  • removed Headset integration component
  • moved call control options to WIService tray menu in macOS menu bar
  • to activate the integration, tick off "Headset integration enable" in WIService Settings


[WMS-11301] - col: fixed an issue with push notifications being lost for group chats

WIService v 3.3.2, Screen sharing component v 3.2.19, Fax printer v 3.1.7, TAPI driver v 1.4.5 Date: 16.07.2021


[WMS-11679] - int: signed uninstall exe files for Wildix integration components to prevent them from being detected by antivirus software

Headset Integration v 2.9.8, Outlook Integration v 2.6.16, PBXs proxy server Date: 09.07.2021


[WMS-11480] - pbxs: fixed an issue with impossibility to upload a PBX backup file using a proxy connection through

[WMS-11510] - int: fixed an issue with Outlook contacts being not displayed if they didn't contain any phone number

[WMS-11566] - int: fixed an issue in which it was impossible to resume a call from hold via DuoLED-BT on macOS

[WMS-11672] - int: fixed an issue with Windows Defender showing incorrect validation message for Outlook Integration uninstall.exe file

Headset Integration v 2.9.7 Date: 28.06.2021


[WMS-10610] - int: added battery level support for DuoLED-BT to be displayed under Headset integration on macOS

  • available values: Low/ Medium/ High

Outlook Integration v 2.6.14 Date: 22.06.2021


[WMS-11347] - int: fixed an issue in which user pictures couldn't be loaded and displayed in Outlook app

WIService v 3.3.1 (Windows), WMP Date: 16.06.2021


[WMS-11331] - wis: WIService improvements (Windows):

  • improved the component connection procedure
  • decreased CDR-View load speed 

[WMS-11442] - wmp: added option to request/ update CNAM for CLASSOUND DIDs for the US and Canada


  • apply your requests via WMP -> Help Desk-> Customer Care -> CLASSOUND -> select “Set or update CNAM (US/Canada Partners only)”
  • provide PBX and DID you want to order or modify CNAM
  • CNAM should not be longer than 15 characters
  • order can take up to 24 hours after submission to confirm by our vendor's database and up to 72 hours over business days for completion

Updated documentation: Wildix Terms and Conditions.

WIService v 3.2.13 (Windows) Date: 07.06.2021


[WMS-11331] - int: fixed an issue with Windows Firewall popup appearing after a clean install

WIService v 3.2.12 (Windows) Date: 01.06.2021


[WMS-11314] - int: fixed an issue in which msi packages were not auto updated under user session on Windows

CLASSOUND Date: 26.05.2021


[WMS-10285] - classound: added support for the US/ Canada 911 Emergency calls


  1. configure 911 as a called number in Dialplan, details in Basic PBX Settings USA
  2. additionally, configure an announcement for Admin (call, email, sms) that 911 calls are placed (Call to 911 announcement)


  • the address used to be set for emergency (done by Wildix) is the same as the company address mentioned in an invoice. If you need to use a different address, please open a Customer Care ticket on WMP -> select CLASSOUND
  • calls are guaranteed only in G711

Documentation: How to configure and use CLASSOUND.

WMP Date: 19.05.2021


[WMS-11147] - wmp: added option to request tax breakdown for invoices/ quotes for the US and Canada


  • apply your requests via WMP -> Help Desk-> Customer Care -> Billing -> select “Request Tax Break-down for invoice/quote (US/CA only)”
  • attach a quote for a potential End-User or an invoice for an existent one to get a detailed list of taxes to be applied to the provided services (ready within 3-5 business day)

Updated documentation: Wildix Service Level Agreement.

WIService v 3.2.11 (Windows) Date: 17.05.2021


[WMS-11172] - int: fixed an issue in which pc restart was required after manual update of msi package under another user session on Windows

WMP Date: 03.05.2021


[WMS-9329] - wmp: applied flat delivery fees per order

[WMS-9273] - wmp: applied an extra fee for non-standard number of items per order

[WMS-11164] - wmp: added Feature request option under Customer Care section

Updated documentation: Wildix Service Level Agreement.

CLASSOUND Date: 27.04.2021


[WMS-11046] - classound: fixed an issue with impossibility to call CLASSOUND operator in case transmitted packets size exceeded 1500 bytes

WIService v 3.2.10 Screen sharing v 3.2.17, WMP, File sharing Date: 23.04.2021


[WMS-8553] - sap/wmp: added possibility to download invoices in .csv format and CLASSOUND Usage reports

Documentation: How to process and pay bills directly via WMP.


[WMS-10897] - int: fixed an issue with screen sharing when it was impossible to move mouse correctly if two 2 displays were connected in extended mode on Windows 10

[WMS-10907] - int: fixed call hangup issue if it was answered via Collaboration with connected Sennheiser MB Pro 1/2 + BTD800 on Windows

[WMS-11104] - col: fixed an issue with file sharing not working for files types .pdf and .doc in WMS 4.0X

WIService v 3.2.9 Date: 16.04.2021


[WMS-10946] - int: added auto update option for MSI packages

  • to enable the option, tick off the box "Keep Wildix Integration Service up to date" when completing WIService setup
  • Windows Task Scheduler checks for updates every day at 01:00-06:00 or after starting PC. If a new version is available, it downloads a new installation package and runs it in silent mode
  • for the installation via cmd, pass enableAutoupdate parameter: 

    msiexec /i WIService.msi enableAutoupdate=true/false /qn

    Default values:

    • enableAutoupdate=true (enabled) / false (disabled)
    • wiserviceSilentMode=false

    If wiserviceSilentMode is set to true, auto update is not started up.

DocumentationLarge-Scale Deployment on Windows.

Outlook Integration v 2.6.13 Date: 08.04.2021


[WMS-10820] - int: Outlook integration improvements:

  • added possibility to check the minimum supported version. If Outlook version is < 2013, error message showing that the app is not supported is displayed
  • fixed an issue with error message being not displayed after trying to open deleted Outlook integration

WIService v 3.2.7 (Windows) Date: 01.04.2021


[WMS-9247] - int: fixed an issue with impossibility to generate a call using click2call feature (tel:, sip:) for Microsoft users without admin rights

WMP Date: 31.03.2021


[WMS-10768] - wmp: Help Desk redesign - added a form for Customer Care requests

Requests are divided into 9 topics, several of them have sub-topics:

  1. Billing (delivery document dispute, invoice, dispute, credit note request)
  2. CLASSOUND (order status, issues with calls, DID cancellation)
  3. HWaaS (PBX change, spare parts inquiry)
  4. PBX / Licenses (activate/ terminate PBX, WMS setup, licenses adjustments)
  5. Orders (orders tracking, order items amendment)
  6. Portal errors
  7. Promo related questions
  8. Company information changes (update contacts/ address, WMP access)
  9. General questions

Documentation: Wildix Terms and Conditions.

WIService v 3.2.5, Screen Sharing v 3.2.15, Outlook Integration v 2.6.11, Fax Printer v 3.1.6 Date: 25.03.2021


[WMS-10609] - int: added battery level support for DuoLED-BT to be displayed in WIService tray menu on Windows (coming soon)


[WMS-10801] - int: fixed an issue with wrong WIService link during installation of Screen sharing, Outlook and Fax Printer on Windows

WIService v. 3.2.4, Headset Integration v 2.9.3 Date: 19.03.2021


[WMS-10828] - int: WIService stability improvements

[WMS-10853] - int: fixed an issue with LED indication on DuoLED Headset being not changed after switching user status

Outlook Integration v 2.6.9, Headset Integration v 2.9.2, Screen Sharing v 3.2.13, Fax Printer v 4.1.4 Date: 15.03.2021


[WMS-10598] - int: added native support for Headset integration, Fax printer and Screen sharing to comply with macOS on Apple M1 chips


[WMS-10645] - int: fixed an issue with repeated reboots of Outlook integration after PC waking from sleep mode

WMP Date: 11.03.2021

[WMS-9793] - wmp: changes for RMA submission rules:

  • for devices purchased > 5 years ago, no RMA allowed
  • for devices purchased > 1 year ago but < 5 years, you need to attach a copy of a signed warranty contract to an RMA request
  • for devices purchased < 1 year ago, no changes

Documentation: How to open an RMA request.

WIService v. 3.2.2 (Windows) Date: 09.03.2021

[WMS-9939] - app: WIService v. 3.2.2 (Windows) adds support for remote call answer / hangup and volume control instead of Headset integration

  • All Headset integration functionality is merged into WiService and the component is removed
  • Call control options moved to WIService tray menu

WIService v. 3.1.17 Date: 02.03.2021


[WMS-10518] - app: added WIService native support to comply with macOS on Apple M1 chips


[WMS-9237] - app: fixed an issue when it was impossible to generate calls using the option "Call with Wildix PBX" on macOS

[WMS-10581] - app: fixed an issue in which dialing hot key stopped working in Outlook integration after upgrade to WIService v. 3.1.10

[WMS-10588] - app: fixed an issue when it was impossible to make calls using click2call feature on Windows and macOS if a selected number contained spaces

Kite, TAPI driver, Fax printer v. 4.1.3, Headset integration v. 2.9.1, Screen sharing component v. 3.1.12 Date: 23.02.2021


[WMS-10613] -kite: replaced Google+ (End-Of-Life) with Google SSO for Kite sign-in form


[WMS-10486] - app: updated WIService version that is automatically installed during installation of Fax Printer, Headset integration and Screen sharing component on macOS

[WMS-10504] - sys: fixed an issue with TAPI driver v. 1.4.2 not working on Windows 10

[WMS-10526] - app: fixed an issue in which TAPI driver uninstallation caused deletion of all other components in Collaboration Settings -> Extensions

Outlook integration v. 2.6.4 Date: 15.02.2021


[WMS-10039] - app: fixed an issue with status of MS teams' users not showing in Outlook

[WMS-10483] - app: fixed an issue when after deleting the integration, it was still displayed as Installed in Collaboration Settings -> Extensions

WMP Date: 10.02.2021


[WMS-7671] – wmp: allowed sharing of Per User Licenses between Cloud PBXs over WMS Network on WMP


  • Cloud PBX cannot be connected to Server PBX with Lifetime license
  • Cloud PBX with increased storage size cannot be connected to Server PBX

Documentation: PBX Licensing and Activation Guide

Headset integration, WIService Date: 05.02.2021

New Feature

Headset integration v. 2.9.9 (Windows) and v. 2.9.0 (macOS)

[WMS-10032] – dev: added support for DuoLED-BT Headset


WIService v. 3.1.11 (macOS)

[WMS-10485] – app: fixed an issue with WIService version being not displayed after uninstalling screen sharing component

API Date: 28.01.2021


[WMS-10439] – api: created a separate API documentation server for microservices

WIService v 3.1.7 (Windows) Date: 05.01.2021


[WMS-9998] - app: improved UI behaviour when changing the scale and layout option on Windows

Outlook integration v 2.6.1 Date: 20.12.2020


[WMS-9780] - app: "Sync calendar" option is now moved to Outlook Ribbon

WIService v 3.1.4 (macOS) Date: 15.12.2020


[WMS-10189] - app: added auto-update option

  • Added the dialog "Keep Wildix Integration Service up to date" to the installer which appears in case auto-update is disabled or not configured yet
  • Auto-update starts every day at a random time between 1 AM and 6 AM, or right after the computer starts or wakes up from sleep mode

Documentation: What is WIService.

Mono/DuoLED Date: 07.09.2020


[WMS-9479] – dev: fixed an issue with low volume on Mono/ DuoLED Headsets

The issue is fixed by increasing the volume level by +10 dB. To achieve this, upgrade the Headset firmware:

Kite Date: 21.05.2020


[WMS-8242] – kite: improved behavior of chat sessions when Kite user connects to a Call group

  • if Kite user disconnects after ending a chat session with an agent, the session is closed after 10 minutes
  • if this user connects again, another agent joins the session

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