WiIdix Microservices Changelog: new features and improvements for Kite, Wildix Management portal (WMP), Wildix Integration Service(WIService), Screen sharing, Headset integration.
For Kite, WMP: no need to upgrade, the changes are available right away.
For WIService, Screen sharing, Headset integration: go to Collaboration Settings -> Extensions and click Update to install a new version (for WiService, there is also an auto-update option).
Other changelogs: https://www.wildix.com/new-releases-and-updates/
Link for sharing: https://confluence.wildix.com/x/P4ETBQ
WMP Date: 03.05.2021
Improvements
[WMS-9329] - wmp: applied flat delivery fees per order
[WMS-9273] - wmp: applied an extra fee for non-standard number of items per order
[WMS-11164] - wmp: added Feature request option under Customer Care section
Updated documentation: Wildix Service Level Agreement.
CLASSOUND Date: 27.04.2021
Fix
[WMS-11046] - classound: fixed an issue with impossibility to call CLASSOUND operator in case transmitted packets size exceeded 1500 bytes
WIService v 3.2.10 Screen sharing v 3.2.17, WMP, File sharing Date: 23.04.2021
Improvement
[WMS-8553] - sap/wmp: added possibility to download invoices in .csv format and CLASSOUND Usage reports
Documentation: How to process and pay bills directly via WMP.
Fixes
[WMS-10897] - int: fixed an issue with screen sharing when it was impossible to move mouse correctly if two 2 displays were connected in extended mode on Windows 10
[WMS-10907] - int: fixed call hangup issue if it was answered via Collaboration with connected Sennheiser MB Pro 1/2 + BTD800 on Windows
[WMS-11104] - col: fixed an issue with file sharing not working for files types .pdf and .doc in WMS 4.0X
WIService v 3.2.9 Date: 16.04.2021
Improvement
[WMS-10946] - int: added auto update option for MSI packages
- to enable the option, tick off the box "Keep Wildix Integration Service up to date" when completing WIService setup
- Windows Task Scheduler checks for updates every day at 01:00-06:00 or after starting PC. If a new version is available, it downloads a new installation package and runs it in silent mode
for the installation via cmd, pass enableAutoupdate parameter:
msiexec /i WIService.msi enableAutoupdate=true/false /qn
Default values:
- enableAutoupdate=true (enabled) / false (disabled)
- wiserviceSilentMode=false
If wiserviceSilentMode is set to true, auto update is not started up.
Documentation: Large-Scale Deployment on Windows.
Outlook Integration v 2.6.13 Date: 08.04.2021
Improvement
[WMS-10820] - int: Outlook integration improvements:
- added possibility to check the minimum supported version. If Outlook version is < 2013, error message showing that the app is not supported is displayed
- fixed an issue with error message being not displayed after trying to open deleted Outlook integration
WIService v 3.2.7 (Windows) Date: 01.04.2021
Fix
[WMS-9247] - int: fixed an issue with impossibility to generate a call using click2call feature (tel:, sip:) for Microsoft users without admin rights
WMP Date: 31.03.2021
Improvement
[WMS-10768] - wmp: Help Desk redesign - added a form for Customer Care requests
Requests are divided into 9 topics, several of them have sub-topics:
- Billing (delivery document dispute, invoice, dispute, credit note request)
- CLASSOUND (order status, issues with calls, DID cancellation)
- HWaaS (PBX change, spare parts inquiry)
- PBX / Licenses (activate/ terminate PBX, WMS setup, licenses adjustments)
- Orders (orders tracking, order items amendment)
- Portal errors
- Promo related questions
- Company information changes (update contacts/ address, WMP access)
- General questions
Documentation: Wildix Technical Support - Service Level Agreement.
WIService v 3.2.5, Screen Sharing v 3.2.15, Outlook Integration v 2.6.11, Fax Printer v 3.1.6 Date: 25.03.2021
Improvement
[WMS-10609] - int: added battery level support for DuoLED-BT to be displayed in WIService tray menu on Windows (coming soon)
Fix
[WMS-10801] - int: fixed an issue with wrong WIService link during installation of Screen sharing, Outlook and Fax Printer on Windows
WIService v. 3.2.4, Headset Integration v 2.9.3 Date: 19.03.2021
Fixes
[WMS-10828] - int: WIService stability improvements
[WMS-10853] - int: fixed an issue with LED indication on DuoLED Headset being not changed after switching user status
Outlook Integration v 2.6.9, Headset Integration v 2.9.2, Screen Sharing v 3.2.13, Fax Printer v 4.1.4 Date: 15.03.2021
Improvement
[WMS-10598] - int: added native support for Headset integration, Fax printer and Screen sharing to comply with macOS on Apple M1 chips
Fix
[WMS-10645] - int: fixed an issue with repeated reboots of Outlook integration after PC waking from sleep mode
WMP Date: 11.03.2021
[WMS-9793] - wmp: changes for RMA submission rules:
- for devices purchased > 5 years ago, no RMA allowed
- for devices purchased > 1 year ago but < 5 years, you need to attach a copy of a signed warranty contract to an RMA request
- for devices purchased < 1 year ago, no changes
Documentation: How to open an RMA request.
WIService v. 3.2.2 (Windows) Date: 09.03.2021
[WMS-9939] - app: WIService v. 3.2.2 (Windows) adds support for remote call answer / hangup and volume control instead of Headset integration
- All Headset integration functionality is merged into WiService and the component is removed
- Call control options moved to WIService tray menu
WIService v. 3.1.17 Date: 02.03.2021
Improvement
[WMS-10518] - app: added WIService native support to comply with macOS on Apple M1 chips
Fixes
[WMS-9237] - app: fixed an issue when it was impossible to generate calls using the option "Call with Wildix PBX" on macOS
[WMS-10581] - app: fixed an issue in which dialing hot key stopped working in Outlook integration after upgrade to WIService v. 3.1.10
[WMS-10588] - app: fixed an issue when it was impossible to make calls using click2call feature on Windows and macOS if a selected number contained spaces
Kite, TAPI driver, Fax printer v. 4.1.3, Headset integration v. 2.9.1, Screen sharing component v. 3.1.12 Date: 23.02.2021
Improvement
[WMS-10613] -kite: replaced Google+ (End-Of-Life) with Google SSO for Kite sign-in form
Fixes
[WMS-10486] - app: updated WIService version that is automatically installed during installation of Fax Printer, Headset integration and Screen sharing component on macOS
[WMS-10504] - sys: fixed an issue with TAPI driver v. 1.4.2 not working on Windows 10
[WMS-10526] - app: fixed an issue in which TAPI driver uninstallation caused deletion of all other components in Collaboration Settings -> Extensions
Outlook integration v. 2.6.4 Date: 15.02.2021
Improvement
[WMS-10039] - app: fixed an issue with status of MS teams' users not showing in Outlook
[WMS-10483] - app: fixed an issue when after deleting the integration, it was still displayed as Installed in Collaboration Settings -> Extensions
WMP Date: 10.02.2021
Improvement
[WMS-7671] – wmp: allowed sharing of Per User Licenses between Cloud PBXs over WMS Network on WMP
Limitations:
- Cloud PBX cannot be connected to Server PBX with Lifetime license
- Cloud PBX with increased storage size cannot be connected to Server PBX
Documentation: PBX Licensing and Activation Guide
Headset integration, WIService Date: 05.02.2021
New Feature
Headset integration v. 2.9.9 (Windows) and v. 2.9.0 (macOS)
[WMS-10032] – dev: added support for DuoLED-BT Headset
Fix
WIService v. 3.1.11 (macOS)
[WMS-10485] – app: fixed an issue with WIService version being not displayed after uninstalling screen sharing component
API Date: 28.01.2021
Improvement
[WMS-10439] – api: created a separate API documentation server for microservices
- the documentation is accessible at https://docs.wildix.com/
- for now, added Avatar API documentation
WIService v 3.1.7 (Windows) Date: 05.01.2021
Improvement
[WMS-9998] - app: improved UI behaviour when changing the scale and layout option on Windows
Outlook integration v 2.6.1 Date: 20.12.2020
Improvement
[WMS-9780] - app: "Sync calendar" option is now moved to Outlook Ribbon
WIService v 3.1.4 (macOS) Date: 15.12.2020
Improvement
[WMS-10189] - app: added auto-update option
- Added the dialog "Keep Wildix Integration Service up to date" to the installer which appears in case auto-update is disabled or not configured yet
- Auto-update starts every day at a random time between 1 AM and 6 AM, or right after the computer starts or wakes up from sleep mode
Documentation: What is WIService.
Mono/DuoLED Date: 07.09.2020
Fix
[WMS-9479] – dev: fixed an issue with low volume on Mono/ DuoLED Headsets
The issue is fixed by increasing the volume level by +10 dB. To achieve this, upgrade the Headset firmware: https://confluence.wildix.com/x/bgKmB.
Kite Date: 21.05.2020
Improvement
[WMS-8242] – kite: improved behavior of chat sessions when Kite user connects to a Call group
- if Kite user disconnects after ending a chat session with an agent, the session is closed after 10 minutes
- if this user connects again, another agent joins the session