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This Article explains what happens if Partner has overdue invoice payments.

Created: October 2020

Permalink: https://confluence.wildix.com/x/lgSmB


Partners with overdue invoice payments receive a warning notification on the 2nd day of the overdue. In 5 days the ability to order HW / HWaaS is blocked.

Use case 1: Partner has overdue payments less than 5 days

  1. Partner with an overdue payment less than 5 days logged in to the Portal gets a warning message

  2. After clicking OK button, the partner is redirected to the Account Balance page

  3. The Cart is still available for making orders


Use case 2: Partner has overdue payments more than 5 days

  1. Partner with an overdue payment more than 5 days logged in to the Portal gets a warning message

  2. After clicking OK button, the partner is redirected to the Account Balance page

  3. The Cart is blocked and it is impossible to make orders, but Partner still has the ability to order licenses


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