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For deployment of PBX as a Virtual Machine/ Server HW/ Cloud, follow the link https://confluence.wildix.com/x/jgKIAQ.

By default the following tools are installed on the system:

  • mtr-tiny
  • tsql
  • iftop
  • dig
  • iperf
  • sngrep

Heavy/additional tools that are available but not installed automatically:

  • mysql-client
  • htop
  • mc

Important: Remote Support Server IP changes; the following IP ranges are now used by Remote Support server (make sure they don’t collide with your internal network ranges): 172.16.0.0/16; 172.20.0.0/16; 172.25.0.0/16.

WARNING: Option DHCP 176 is reserved for VLAN configuration of phones. If your DHCP server provides this option disable it or make sure it contains the right VLAN for the phones. 

Stable Hotfix Date: 21.03.2019

Lua-base package 4.01.50399

[WMS-6148] – dev: added support for WP4X0 R3 with MAC Addresses range 9C75140[4-8]XXXX

WMS Stable Version 4.01.43713.09 Hotfix Date: 12.03.2019

Hotfix

[WMS-6079] - wms: fixed an issue with missed UK Time zone in WMS Settings -> Language & Region

Stable Hotfix Date: 06.03.2019

wms-wildix2-firmwares package 2.0.43733.09

New firmware for WP480 r3 version 63.145.8.106, WP490 r3 version 67.145.8.70

[WMS-6025] – dev: reduced the ringtone volume on WP480 / 490 2017

Stable Hotfix Date: 05.03.2019

wildix-base package 4.01.50329

[WMS-6059] - sys: fixed an issue with monit restarting processes on Cloud PBXs running WMS 4.01

WMS Stable Version 4.01.43713.08 Date: 01.03.2019

New features

[WMS-2633] - sys: re-design of telephony part of the Kite service and allow calls from Collaboration to Kite users

[WMS-3309] - wms: added option “Exit if all members: busy, paused/ wrap up, ringing” for Call groups (WMS -> Dialplan -> Call Groups -> Edit strategy)

If enabled, calls placed to a Call group are handled according to the next Dialplan procedure in case all Call group members are busy, paused or have incoming calls

Limitation: The feature does not work for 'Call All 32' strategy

[WMS-3429] - col: added support for Direct RTP feature on macOS (Collaboration -> Settings -> Web Phone -> Enable direct-rtp (experimental)

[WMS-4111] - dev: added support for Spanish language on WP4X0 2015-2017

[WMS-4417] - app: added support for native MacOS contacts lookup and call integration in Collaboration 

Note: Integration with native MacOS contacts is enabled automatically starting from WiService version 2.9.9 and higher

Requirements:

  • Integration service (WiService) component (starting from version 2.9.9 and higher)
  • Permissions for WiService should be activated in macOS Security & Privacy -> Contacts

How to use:

  • Enter MacOS contact's name or number into Search field of Collaboration
  • Select any option (Call, SMS, Show contact etc) from the drop-down list

[WMS-4130] - added integration with Zoho CRM

How-to:

  • Import users from Zoho CRM
  • Go to WMS Settings -> PBX -> Zoho CRM
  • Press Connect button
  • Press Sync button
  • Make a call from any Wildix device, Collaboration or Zoho CRM
  • View the information about the call in Zoho CRM

[WMS-4237] - wms: added support for importing of users from Zoho CRM

Documentation: Zoho CRM integration with Wildix PBX.

[WMS-4458] - wms: added a new ACL "Can/ cannot call -  international”  

[WMS-4510] - added support for encryption when connecting to AD and LDAP servers

[WMS-4590] - sys: added a new ACL "Can/ cannot use - Trunk to trunk transfer"

By default, ACL is disabled. If enabled, a call will be hung up during transfer, including blind and attended transfers, and also calls from Kite.

[WMS-4696] - app: added support of upgrading WP600ACG, Vision and SuperVision phones firmware from custom firmware server in case main host firmwares.wildix.com is unreachable

How-to: Go to WMS -> Settings -> Tool and utilities -> Upgrade -> tick off the checkbox "Custom firmware server" and enter custom firmware sever IP or domain name.

Limitation: If DNS mask is down, the feature won't work.

[WMS-4845] - wms: added support for automatic Active Directory SSO (single sign-on) via Kerberos protocol

How-to: Go to WMS -> Settings -> PBX -> Security -> enable "Active Directory Single SignOn via Kerberos (Negotiate)" option and upload KeyTab file previously generated in Active Directory.

Limitation: Only "0-9", "a-z", "A-Z", "_," '- ", "@", "." characters are allowed in KeyTab file name.

[WMS-4946] - dev: added BLF "Contact center" on WP that allows logging into Call groups as a dynamic user

How-to:

  • Add BLF "Contact center" via Collaboration (Collaboration -> Settings -> Function keys) or WMS (WMS -> Users -> Edit preferences -> Settings -> Function keys)
  • Press BLF "Contact center" on WP 
  • Press "Sign-in" Soft key 
  • Select a Call group you would like to log in and press "Switch" Soft key
  • To log out from a Call group, press "Switch" Soft key 

Note: It is impossible to log out from Call groups where you are statically added as a member.

[WMS-5070] - sys: added support for transfer forwarded calls back to receptionist in case a call was transferred by a user and not answered by a transferee 

How to implement: To transfer call to a receptionist, create Dialplan procedure named "receptionist" and specify the destination for the "default" extension.

Limitation: Currently, the feature is disabled for PBXs with USA country code. To activate it, consult documentation.

Documentation: How to transfer external forwarded and parked calls back to a receptionist

[WMS-5072] - dev: added a custom provisioning parameter "MelodyBLF" which enables a ringtone to be played instead of a beep for WP BLFs if audio notification is enabled 

By default, the parameter is disabled. To enable it, add "MelodyBLF=yes" to the file /rw2/etc/provision.conf. 

[WMS-5180] - col: added a possibility to assign contacts from shared phonebooks to owners

How-to: add an owner via new field "Contact owner" when creating/ editing a contact in Collaboration.

[WMS-5196] - wms: added support for import of contacts from Infusionsoft (WMS -> Users -> Phonebooks -> Import -> select "Infusionsoft" from the list) to allow automatic call routing to assigned agents (owners of contacts (implemented in WMS-5180). 

Limitation: the email address of the owner should be present both in Infusionsoft and local LDAP. 

Documentation: How to automatically route calls to contact owners.

[WMS-5197] - sys: added support of a new function ${LOOKUPPHONEBOOK (valuetolookup, fieldswelookup, fieldwewant)} that allows searching for a specified parameter of a contact in shared phonebooks

How-to:

  • Add Dialplan application "Set"
  • Inset the function MYVAR=${LOOKUPPHONEBOOK(valuetolookup, fieldswelookup, fieldwewant)})

 where:

  • MYVAR - the variable to which the result of performing LOOKUPPHONEBOOK function is saved
  • valuetolookup - the value that we are looking for. Can be a channel variable
  • fieldswelookup - the list of fields to search by. Multiple values, separated by commas, are allowed (in this case we need to use single quotes)
  • fieldwewant - the field whose value to return

For example: OWNER -> ${ LOOKUPPHONEBOOK(CALLER_NUMBER, 'office, mobile', 'owner_id')}

How the system performs  LOOKUPPHONEBOOK: SELECT fieldwewant FROM all_shared_phonebooks WHERE (fieldwelookup_1=valuetolookup OR fieldwelookup_2=valuetolookup OR ...)

Example of usage: How to automatically route calls to contact owners.

[WMS-5289] - sys: added support for ASR in Dialplan that allows creating IVRs with voice control;

Note: this feature also adds support for Dial by name via ASR in Italian, French and German languages (in addition to English)

Requirements:

  • Per user systems (feature not available for lifetime PBXs) with Premium license

How-to: 

Create IVR in Dialplan using "Set" application with the following variables:

  • ASR_IVR_PROMPT (string) - allows overriding the welcome message of the original application
  • ASR_IVR_PATTERN_X (string (keyword1, keyword2, number) - where X is the ordinal number of the application: 1, 2, 3 etc (note: the pattern numbers should be placed in the numerical order). The variables are used to set keyword lists. Keywords are listed separated by commas. The last value is the number to which the call will be transferred if the recognized text matching one of the keywords (the current procedure is used by default; to change the destination procedure, use variable ASR_IVR_DIALPLAN)
  • ASR_IVR_DIALPLAN (string (Dialplan procedure name) - allows changing the destination procedure for the numbers, specified in ASR_IVR_PATTERN_X
  • ASR_DIALBYNAME (yes (default) / no) - allows/ forbids searching by first and last name of employees
  • ASR_IVR_ATTEMPTS number (default value = 3) - allows changing the number of failed attempts to recognize before moving to the next application

After setting all desired variables, set the application "IVR via ASR with Directory". 

Documentation: How to configure IVR via ASR with Directory in Dialplan

[WMS-5350] - col: added support for audio and video calls from Collaboration in Firefox browser

[WMS-5539] - wms: added the possibility to remove user's personal data (calls, chats, voicemails, phonebooks, recordings, faxes) when deleting this user 

Limitations: 

  • The feature will work for standalone PBXs or for WMS Networks PBXs which share the same MySQL or MSSQL DB 

  • If a user to be deleted is an owner of contacts in shared phonebooks, than contacts will remain without an owner

[WMS-5463] - wms: added the possibility to create/ import multiple users with the same name

Important: login via user name is no longer supported!

Import/ export notes:

  • Import of already existing users is based on a parameter from "Full Name" field
  • Import of new users is based on "SourceId" field
  • Users are exported with 2 additional fields: "ID" and "SourceId", where
    - "SourceId" for already existing users is filled with "Full Name" value
    -  a unique ID is used for import of newly created users (not imported yet)
    -  a custom value indicated in "SourceId" is used for newly imported users

[WMS-5630] - col: added possibility to send pictures/ files in group chats

[WMS-5762] - sys: added a custom global Dialplan variable "DIALBYNAME_PROMPT=custom string" that allows overriding of a standard prompt when calling via "Dial By Name / Directory" Dialplan application or Feature code "Directory" 82 (ASR only) 

How-to:

  • Go to WMS -> Dialplan -> General Settings -> Set dialplan variable
  • Insert the variable DIALBYNAME_PROMPT=custom string, for example: DIALBYNAME_PROMPT=Please say the first name of the person you wish to call

[WMS-5845] - app: screen sharing component v. 3.2.3

  • Added the possibility for viewers to see mouse movements/ pointer

[WMS-5866] - col: added the option to manage ubiconf conferences

  • The option is available in Collaboration top menu/ Messaging tab via "Video Conference" button
  • It allows creating/ deleting/ viewing videoconferences

[WMS-5881] - sys: added support for a new Dialplan function "REGUSERS" that allows getting information about the registration of a user/ users

How-to:

  • Use "Jump to if" Dialplan application and insert the needed condition. For example: 
    • Jump to if -> "${REGUSERS(152)}"="0" - if user 152 has a registered device (excluding push), the execution result will be "1", otherwise "0"
    • Jump to if -> "${REGUSERS(200,201,202)}"="0" - if at least one of the users has at least one registered device (excluding push), the execution result will be "1", otherwise "0"

[WMS-5969] - sys: added support for voicemail forwarding to multiple users on WP

How-to:

  1. Press "Voicemail" key and select a message to be forwarded
  2. Press "Info" Soft key and select "Forward to"
  3. Specify extension/ extensions separated by * (asterisk)
  4. Press "Enter" Soft key

Limitations:

  • Currently available only in English
  • Forwarding is possible only for users of the same PBX (not in WMS network)
  • It is impossible to forward voicemail to a user who never used voicemail

[WMS-6010] - dev: provisioning of WelcomeConsole is now available starting from WMS version 4.01.43713.08

Documentation on remote provisioning: https://confluence.wildix.com/x/xwQ8AQ

Improvements

[WMS-3722] - wms: refactoring and redesign of FAX/SMS server page

[WMS-3852] - sys: improved user authorization procedure on WP using login service 99 and PIN checking to access Voicemail

Note: A phone will be blocked in case of invalid entering of a password/ PIN: 5 attempts - 30 seconds, 10 attempts - 30 seconds, every next - 60 seconds. 

[WMS-3902] - col: added a drop-down list to perform quick actions (chat, call, post-it, call me back etc) when selecting a colleague in Colleagues (roster), Messaging and Function keys tabs

How-to: mouse over a colleague, click Options button (three dots)/ right click on a colleague to see the drop-down list with available actions 

[WMS-3904] - col: added support for 2FA authentication via SMS / email

Notes:

  • Make sure user’s email/ mobile number is present in Collaboration ->  Settings -> Personal to login with 2FA

  • To allow/ forbid login with 2FA, use ACL “can / cannot” “connect without 2fa”

  • Supported also by Vision/ SuperVision and WP600A(CG) starting from version 2.9.98

  • Login with 2FA is not available for Google / Office 365 single sign-on

Limitations:

  • 2FA via SMS/ email is not saved in case user is moved to another PBX in WMS Network

  • 2FA is not disabled for admin user after changing admin password from the console using the option "4" change admin password"

[WMS-3911] - sys: added a new ACL “Can/ cannot use voicemail without pin code”

Notes:

  • Since the new ACL was added, provisioning parameter “XMLBrowserAuth” is no longer supported

  • By default this ACL is disabled (which means, users can use voicemail without PIN code)

  • Collaboration does not support PIN code

[WMS-4015] - col: redesign of Collaboration interface

What’s new:

  • Added call button to the Search field
  • Settings and Map View tabs were moved to Other (expanded) menu

  • Option to create chat/ video conferences as well as the access to created ones was moved to More actions dialog window

[WMS-4238] - wms: user’s email should always be unique (user’s email address can not be added if another user already has the same one)

[WMS-4496] - "#" is now removed from called number if Dialplan procedure uses Applications "Play sound and wait for digits" and "Wait for digits" and there is no "i" number 

[WMS-4532] - sys: caller name is now pronounced for calls to user's mobility number 

Requirements:

  • TTS service (per user system, Premium license, no lifetime)
  • "Mobility confirmation" option enabled
  • Caller name must be found during name lookup

[WMS-4846] - wms: added developer documentation of API to get SIP proxy registrations for all users and by user extensions

Documentation: https://<pbx-host>/api/v1/doc/ (available only for admin users)

[WMS-5071] - sys: improved quality of voicemail messages: now VBR=0 (variable bitrate with high quality) compression is used 

[WMS-5137] - col: improved Help menu of Attendant Console: added hotkey "/" to complete a blind transfer 

[WMS-5199] - col: improvements for Attendant Console when making a new call or transfer

  • The search of a contact can be performed using Organization (Company) name
  • If there is no search result, a notification"{search request} not found" is displayed 

[WMS-5342] - col: improved Attendant console when using with Apple VoiceOver solution: voiceover of user's additional phone numbers is now available

How-to:

  • Enable VoiceOver
  • Open Attendant console and press + to make a new call
  • Start typing user's name/ extension
  • Use arrow keys to navigate 
  • In case the user has additional numbers, the system plays them back

[WMS-5466] - col: redesign of group chat 

[WMS-5471] - sys: added new ACL rules "Can/ cannot set Custom ring", "Can/ cannot notify Missed calls via email", "Can/ cannot notify Missed calls via SMS"

[WMS-5489] - col: 360p camera resolution format (16:9) is now used for one to one video calls

Limitation: local video is displayed in the old format (4:3) using Firefox.

[WMS-5582] - sys: live search on WP 2015-2017 now starts after entering the second symbol (digit or letter)

[WMS-5641] - sys: it is now impossible to enable CDR MSSQL and CDR MySQL with empty passwords 

[WMS-5668] - api: added support for call control for web integration service library

  • Implemented the following methods and events in Telefony plugin: answer, hangup, hold, unhold
  • Updated documentation
  • Updated dist directory (Backbone.js was updated from v1.3.3 to v1.4.0)

Link: https://github.com/Wildix/IntegrationService/

[WMS-5756] - wms: WMS Network improvements: 

  • Improved sync time between Server and Client PBXs 
  • Added sync progress status information when activating Client PBX

[WMS-5874] - col: optimized the process of API requesting colleagues list to avoid frequent load on LDAP

[WMS-5898] - sys: improved scheduled backup to FTP in case of multiple PBXs: backup is now started at 00:00-05:00 randomly in order to prevent big load on FTP Server

Note

[WMS-4065] - wms: radius support has been removed from LDAP Server / Radius page under WMS Settings -> System

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