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Jun 20, 2019 07:02

WHS, WP490EXT, WPEHS - Quick Start Guide - English

In this Quick Start Guide you can find information on how to Connection WHS headsets (WHS-MONO, WHS-DUO, WHS-BT), WP490EXT – keypad extension module for WP490 2015/WP490G, WPEHS – Wireless Headset Adapter for WP490 2015/WP490/WP480G.

Updated: March 2018


WHS – Wildix Headsets

  • WHS-MONO (one ear)
  • WHS-DUO (two ears)
  • WHS-BT (bluetooth, one ear)

Third party headsets integrated with Wildix phones:



  • WP4X0 2015 / WP4X0G
  • WP600A/ACG / Vision
  • WP old series
  • W-AIR 70/100/150
  • Compatible with iPhone and Android phones
  • Compatible with Apple Mac and Windows PC


  • Use RJ9 cable for WP4X0 / WP4X0G and WP old series
  • Use 3,5 mm cable for WP600A/ACG, W-AIR 70 / W-AIR 100 / W-AIR 150
  • Use USB cord for call answer / hangup and volume control from Collaboration (Apple Mac and Windows PC) and Vision



  • WP600A/WP600ACG, Vision
  • W-AIR 150
  • Compatible with iPhone, Android phones, Apple Mac and many Windows PC models


  • Bluetooth version: V4.0
  • Noise canceling
  • Wideband Audio
  • Monaural (One Ear)
  • Flex, 360°
  • Talk time: 12 hours
  • Standby Time: 200 hours
  • Working range: up to 20 meters
  • Rechargeable time 3 hours
  • Ergonomic design and adjustable headband for maximum comfort
  • Light weight
  • Answer / hangup / volume control on WP600AXX / Vision / W-AIR150 / iOS app
    • it works on Android app, only if “Native call support beta” feature is enabled; it works only on “pure” Android devices from Google
    • it works on Collaboration on Mac OS / Windows only with USB dongle from Jabra / Plantronics / Sennheiser (e.g. Jabra 360 Link)

Packing list

  • 1 x monaural Bluetooth headset
  • 1 x USB charging cable

Quick Start Guide

Description of buttons:


Use the USB cable provided to charge the headset:

  • When charging, the red LED is on
  • When approaching the full battery level, the red LED goes down and the green LED turns on
  • When charging is complete, the LED goes down

Turn on

Proceed as follows:

  • Move the switch to the position 1
  • The blue and green LEDs flash several times

Turn off

  • Move the switch to the position 0

Connection to WP600A/ACG, Vision

Make sure the headset is switched on, then proceed as follows:

  • Press and hold the receiver button , until the blue LED starts flashing

  • Go to the Wildix WP phone’s Settings menu -> Wireless & Networks > Bluetooth and move the switch to the position ON
  • Select WHS-BT from the list of AVAILABLE DEVICES

When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".

Connection to W-AIR 150

Make sure the headset is switched on:

  • Press and hold the receiver button , until the blue LED starts flashing
  • Go to the Wildix W-AIR 150 handset’s Settings menu -> Bluetooth and select "Enable Bluetooth"
  • Select Search for devices
  • Select Wildix WHS-BT headset (the chipset number is shown) from the list of available bluetooth devices and select Pair
  • Enter the PIN: 0000

When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".

Answer / End a call

Proceed as follows:

  • To answer or to end a call, press the receiver button on the headset
  • The blue and green LEDs flash twice
  • During the conversation the LED is off

WP490EXT – Extension module


  • WP490 2015 / WP490G


  • WP490EXT 2017: 40 Programmable BLF keys, 4.3” 272*480 COLOR Display
  • WP490EXT pre 2017: 20 Programmable BLF keys; 4.3” 272*480 Graphical LCD with Backlight
  • Powered by Wildix phone
  • Up to 3 Modules Daisy-chain

Packing list

  • 1 x Extension module
  • 1 x RJ12 cable

Port description

  • 2 RJ12 ports for data in and out
  • AC Power Adapter jack: Input: AC 100-240V; Output: DC 5V/1A

Quick Installation Guide


Connect the EXT IN port of the extension module to the EXT port of the Wildix phone using RJ12 cable.

To connect another WP490EXT in chain, connect the EXT OUT port of the first extension module to the EXT IN port of the second extension module.

You can connect up to 3 extension modules in chain. In case you connect three modules, it’s necessary to connect the power adapter to the 3rd extension module (available on demand, code: PS-5V2A; also compatible with older version, code: PS-WP4X0G). Also in case you connect two modules + 1 WPEHS, it’s necessary to connect the power adapter to the 2nd extension module.

Note: The backlight settings of WP490EXT extension module are synced with WP490G 2016-2017.


Configure the BLF keys via Wildix Collaboration Settings -> Function keys

After having configured the Feature / BLF keys and Memory / BLF keys, proceed as follows:

  • Click Exp module to add one or several extension modules (Add several Exp modules in case you have more than one extension modules connected in chain):

  • Add Feature Keys to be monitored via the expansion module and move them under the desired section (under Exp module 1 / Exp module 2 / Exp module 3…)
  • Click Save

WPEHS – Wireless Headset Adapter


  • Compatible with WP490 2015/ WP490G/ WP480G
  • Compatible with Jabra, Plantronics and Sennheiser wireless headsets

Compatible models:

  • Jabra: PRO 9450, GN 9350e, GN 9330e, GN 9125
  • Plantronics: Savi 700 Series (710, 720, 730, 740, 745), CS500 Series (510, 520, 530, 540), Voyager Legend CS
  • Sennheiser: DW Office (running firmware version 96 or later), SD Office


  • Answer and hangup calls remotely
  • Powered by Wildix phone

Packing list

  • 1 x EHS Adapter
  • 1 x RJ45 cable
  • 1 x RJ12 cable
  • 1 x RJ9 spiral cord

Port description

  • 1 x RJ12 port (port 1 on the picture) to connect to Wildix phone
  • 1 x RJ45 port (port 2 on the picture) to connect to Jabra headsets
  • 1 x 3.5 mm Jack (port 3 on the picture) to connect to Plantronics headsets


Note: In case you connect two extension modules + 1 WPEHS, it’s necessary to connect the power adapter to the 2nd extension module.

Jabra (GN Netcom):



Firmware Upgrade (WP490EXT and WPEHS)


Starting from WMS version 3.86.36206.30, Firmware update is included into provisioning and there is no need to do it manually.


WHEPS firmware upgrade is performed via WP web interface.

Proceed as follows:

  • Download the firmware file from the corresponding folder (file with extension *.rom): with *.rom extension)
  • Access the WP web interface
  • Go to the menu Phone -> Ext key, Exp upgrade, Upload -> choose the firmware file 
  • Click Submit
  • Click Ok to confirm

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