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Aug 08, 2020 03:21

W04BRI 2020 Installation Admin Guide

This Admin Guide describes and explains how to connect and configure W04BRI 2020 media gateway.

Support starts from WMS v. 4.03.44606.45.

Media gateways Datasheet: link.

Created: August 2020

Permalink: https://confluence.wildix.com/x/HIJEB

Overview

Front panel

#LEDBehaviorCondition
1ReadyGreen, steady OnAll lines are enabled (operational state)
OffAll lines are disabled (operational state)
Blinking 1 cycle per 4 seconds, 75% dutyAt least one line is enabled and at least one line is disabled (operational state)
2In-UseOffLines idled and unlocked
Steady OnLines in use and unlocked
Steady yellowShutting down
Yellow, blinking yellow, 1 cycle per second, 50% dutyLocked
3ETH1Green, blinking, variable rateNetwork traffic
Green, steady OnNo network traffic
OffNot connected
4ETH2Green blinking, variable rateNetwork traffic
Green, steady OnNo network traffic
OffNot connected
5PowerAmber, steady OnRestart completed
OffIndicates that the unit is not connected
Blinking, 1 Hz, 50% dutyRestart in progress

Rear panel

#

Connectors/cards

Description

1PowerExternal 12 VDC 1.5 A power supply
2Reset/DefaultAllows setting the media gateway to default (known) values
3ETH1A 10/100 BaseT Ethernet RJ-45 connector for access to a LAN, WAN, or computer. This port is by default used for uplink/ WAN connection
4ETH210/100 BaseT Ethernet RJ-45 connector for access to a LAN, WAN, or computer. These ports are used by default for LAN connections
5BRI card with 4 BRI ports4 x RJ-48C connectors for BRI connectivity

BRI ports LED indication

#LEDBehaviorCondition
5LEDGreen, steady OnIndicates that the BRI port is well connected /configured and that the link is up
OffIndicates that the BRI port is not well connected or configured and that the link is down

Installation

  • Install the media gateway on a flat surface, in an equipment rack or on the wall
    Caution: If the unit is installed in a closed environment or on a multi-unit rack, the ambient temperature of the environment next to the Media5 unit may become greater than the maximum operating temperature recommended by Media5 for the use of its units, i.e. 40ºC. The Mediatrix unit should never be used to temperatures greater than the recommended maximum operating temperature. Any damage occurring in such environmental conditions will void the warranty
  • Connect the power cord in an appropriate AC electrical outlet
  • Connect the Telephony Interface Cables
  • Connect the Ethernet Cables

Connecting the Telephony Cables

  • Make sure the gateway's power switch is Off
  • Make sure the circuit breakers of AC power sources used to power W04BRI are Off
  • Make sure the external Power Adaptor is connected to the DC connector of the gateway and in an appropriate AC electrical outlet
  • Connect lines or a PBX to the BRI card

Connecting W04BRI Using a DHCP Server

Before you begin

  • Make sure that your network connection is working
  • You must use an IPv4 Network.
  • The IPv4 Network must have a DHCP server

Steps

  • Make sure the circuit breakers of AC power sources used to power the gateway is Off
  • Make sure the provided external Power Adaptor is connected to the DC connector of the gateway and in an appropriate AC electrical outlet
  • Connect a 10/100 BaseT Ethernet RJ-45 cable into the ETH1 connector of W04BRI
  • Connect the other end of the cable to a router/ switch connected to your Network
  • Turn On the AC power sources that are used to power the gateway at the circuit breaker
  • Dial *#*0 to get the IP address or consult the DHCP server's logs to find out your IP address

Connecting W04BRI using a Static IP address

Before you begin

  • Your computer must be set to use the 192.168.0.11 private IP address on subnet 255.255.255.0
  • You must use an IPv4 Network
  • Make sure that your network connection is working

Steps

  • Make sure the circuit breakers of AC power sources used to power the gateway are Off
  • Make sure the provided external Power Adaptor is connected to the DC connector of the gateway and in an appropriate AC electrical outlet
  • Connect a 10/100 BaseT Ethernet RJ-45 cable into the ETH2 Ethernet connector of  W04BRI,
  • Connect the other end of the cable into your PC
  • Turn On the AC power sources that are used to power W04BRI at the circuit breaker

Provisioning and configuration of the gateway

For auto-provisioning of BRI gateway, follow our online Guide.

For remote/unreachable media gateways behind NAT/Firewall, follow our online Guide to remote provisioning.

Trunk parameters: Trunk Settings Guide, BRI/ PRI Trunk Settings.

Firmware upgrade

Starting from WMS v. 5.01.20200508.1, PRI media gateways are directly upgraded via internet connection to firmwares.wildix.com or custom server defined in WMS Settings -> Tools and utilities -> Upgrade -> Custom firmware server.

  • Media gateway must have access to the Internet to get a new firmware
  • If there is no Internet access and media gateways provisioned to HW/ VM PBX, enable the option Enable routing eth0 in WMS Settings -> System -> Network

Troubleshooting

Problem

Cause

Unable to contact the Management Interface.Wrong Eth port used for the Network configuration (W04BRI on the edge or in the LAN with or without a DHCP server)
Card does not appear in the Management Interface
  • The card is broken
  • The unit is broken
Card appears in the Management interface, but cannot be used (For example, unable to make calls)The card is not configured properly
Unable to contact the unit via SNMP
  • SNMP service not activated
  • Credentials do not grant access
Unable to make calls, although cards appear in the Management InterfaceHour and date are not synchronized (required by certificates)

Reset of the gateway

The Reset/ Default button is a switch that can be used to perform a partial or factory reset while the media gateway is running. It can be used to:

  • Cancel an action that was started.
  • Revert to known factory settings if W04BRI refuses to work properly for any reason or the connection to the network is lost
  • Reconfigure a media gateway.

Partial Reset

The partial reset provides a way to contact W04BRI in a known and static state while keeping most of the configuration unchanged.

A partial reset can be performed at the initial start-up of W04BRI or if a media gateway is already in use where the configuration was modified in such a way that the user can no longer access the system by the Web page or otherwise. In both cases, the user can manage the media gateway through its Rescue interface, which is bound to the gateway's ETH1. The IP address of the Rescue interface is 192.168.0.1 (IPv4) or an IPv6 Link Local address. These connections give access to the Rescue Management Interface where the configuration of a new media gateway can be completed and where an existing configuration can be modified.

By default the Rescue Network Interface is disabled. When a partial reset is performed, the Rescue network Interface becomes enabled and the "Power" and "Ready" LEDs are blinking at 1Hz with 75% duty and all other LEDs are off. Once the configuration has been modified to solve the problem that required the partial reset, it is important to disable the Rescue Network Interface to make sure that you are no longer working in the Rescue Network Interface.
Performing a partial reset on a new unit will not modify the configuration, as it has not yet been modified to your needs. However, a partial reset performed on a media gateway already in use will:

  • Rollback Local Firewall settings that are not yet applied
  • Add a Local Firewall rule to allow complete access to the Rescue interface
  • Rollback NAT settings that are not yet applied
  • Add NAT rule to allow complete access to the Rescue interface
  • Cancel the changes that were being modified but not yet applied to the configuration
  • Disable any Network Interface in conflict with the Network Rescue Interface
  • Configure and enable the Rescue Network Interface to:
    • use the link as the default value used by the Uplink Network Interface
    • set the IP address to 192.168.0.1 and the Network Mask to 255.255.255.0
    • set the IPv6 link-local address on all network links. The IPv6 link-local address can be found underneath the gateway

To perform Partial Reset:

  • When the Power LED is steady or blinking rapidly, insert a small unbent paper clip into the hole of theReset/ Defaultbutton 

    Note: The Power LED will start blinking.

  • Wait a few seconds
  • When all LEDs are blinking, but before they stop blinking, remove the paper clip 

    Note: You have between 7 to 11 seconds.

Factory Reset

The Factory reset reverts W04BRI back to its default factory settings. It deletes the persistent configuration parameters of the gateway, including:

  • User files stored in the File service
  • Certificates, except for factory installed ones
  • Log files of the File service

The Factory reset should be performed with W04BRI connected to a network with access to a DHCP server. If the unit cannot find a DHCP server, it will sent requests indefinitely. A Factory Reset can be triggered either:

  • Directly on the gateway
  • Via the web interface
  • Via the Command Line Interface of the gateway by using the fpu.defaultsetting parameter

To perform Factory Reset

  • Insert a small, unbent paper clip into the hole of theReset/ Defaultbutton 

    Note: Do not release the Reset/ Default button before the LEDs stop blinking and are steadily On. This can last from 12 to 16 seconds. If you leave the inserted pin longer, no action will be taken which is useful if you accidentally pushed the button and do not need any action to be applied.

  • Release the paper clip

Disabling the Rescue Interface

Context

By default the Rescue interface is disabled. However, after a partial reset the rescue interface is enabled.

  • Go to Management -> Misc
  • From theNetwork Interfacedrop-down menu, select the interface that will be used to manage the gateway 

    If you keep the Rescue Interface selected, you will not be able to get into the management interface after disabling it.

  • Click Apply
  • Go to Network -> Interfaces
  • In the Rescue Interface table, from the Activation selection list, select Disable
  • Click Apply


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