Aug 21, 2019 14:03Ubiconf Videoconference - User Guide - English
Ubiconf Videoconference is based on WebRTC technology and Kite solution and allows both PBX users and external users to access a web conference via a link or a phone call.
WMS version: 3.88 / 4.01
Updated: August 2019
Browser: Google Chrome, Chromium, Safari 11 (supports only audio conference!), Safari 12.1.X (supports both audio and video conference)
Wildix licenses: (check PBX Licensing and Activation Guide)
Per Service PBX: Collaboration, KITE-MCU08
Per User PBX: UC-Business, more information: https://manuals.wildix.com/licensing/
note: one UC-Business is needed for each user who must be able to create a conference room
For Desktop Sharing: access Collaboration using *.wildixin.com domain
Ports to open on firewall
Check here: Ports used by Wildix services.
The bandwidth used by Wildix Videoconference is adaptive and varies to provide the best experience on participants’ network.
Minimum bandwidth required:
Outbound from the participant: 300 kbps
Inbound to the participant: 300 kbps
Two-person video calls:
Outbound from the participant: 2.6 mbps
Inbound to the participant: 2.6 mbps
Group video calls:
Outbound from the participant in all situations: 2.6 mbps
Inbound to the participant with 5 participants: 3.2 mbps
Inbound to the participant with 10 participants: 4.0 mbps
It is possible to save bandwidth usage by selecting special options in Conference Settings. More details can be found in chapter Access via web.
Number of participants
Video conference: 25 users
Also tested scenarios with up to 60 participants where up to 4 participants had audio and video enabled while others participated passively (speakers can change from time to time)
Ubiconf additional equipment
To ensure efficient collaboration during ubiconf Videoconferencing in small and large meeting rooms, Wildix offers some additional equipment:
- ubiconf-Huddle which is a Plug Plug&Play solution for small meeting rooms often called as huddle rooms. It has 120° wide angle Full HD webcam and 360° microphone. More information can be found in this Guide
- ubinonf-Voice whis is a speakerphone that can be used in large meeting rooms. It has 3 built-in microphones and you can additionally connect two external mics. For detailed information, refer to this Guide
Create a conference room
A PBX user can create a conference from Wildix Collaboration interface.
Go to Messaging tab
Click Create a conference icon in the upper right part of the Recents section
Select + Video Conference
- Click on the Videoconference icon in the top menu
- Click NEW CONFERENCE +
- It is recommended to access Collaboration using “.*wildixin.com” domain, otherwise Desktop Sharing component doesn’t work for the user who has created the conference
- It is impossible to create a videoconference from Vision/ SuperVision/ Android/ iOS apps, but it is possible to participate if a PBX user invites you. For more details, refer to the documentation: Vision User Guide / SuperVision User Guide / Android Collaboration User Guide / iOS Collaboration User Guide
Conference room is deleted automatically after 30 days of inactivity.
Invite participants and schedule a conference
On the next step you can invite participants and schedule a conference:
- 1 - edit conference name if necessary
2 - start entering a name into the search field to invite a user / a contact or enter the email address to invite any external user via email
Note: PBX users receive an invitation both via chat and email; external users receive an invitation via email.
- 3 - optional field allowing you to add a description of your event (if filled out, the description field will be present in the email invitation sent to participants)
4 - conference scheduling: click the Calendar icon, then select the date and the time of your conference, timezone and change the language of an invitation
Note for the US/ Canada: “United States” language must be set to display the local numbers and apply AM / PM time format.
After you filled out the fields:
Click Invite to access the newly created conference room right away
Otherwise click Invite and close to send the invitation to participants and close the room (the button is available only after you have clicked the Calendar icon and scheduled the conference)
Access the conference room
Email / chat invitation
Both PBX and external users receive an invitation via email:
1 - The event is automatically added to Google calendar
2 - You can access the conference via the link provided in the email using Chrome browser
3 - You can also access the conference in the audio-only mode by calling the local number for your country. Click Find a local number to select another one
4 - This is the ID number of the conference
Watch the “First access” video tutorial:
Chat invitation is sent only to PBX users via Collaboration web interface; PBX users can click the link to access the conference or call the indicated phone number from their Wildix device:
Access via web
To access the conference room via web:
Click on the Web conference link received via email invitation or via chat (only for PBX users)
Enter your name (required only for external users, not for PBX users) and email (optional) and click Connect
- At the next step you can adjust your settings:
1 - Conference link: copy it to share
2 - Language: change the language if needed
3 - Audio output: change the audio output if needed and click the Play icon to test it
4 - Microphone: change the audio input if needed (to test the microphone, say something: the green indicator below should change its level); click the Microphone icon to disable the microphone
5 - Webcam: change the webcam if needed; click the Webcam icon to disable the webcam
6 - Resolution: select the video resolution (360p, 720p Full HD, 1080p HD, 1440 Quad HD, 2160p Ultra HD)
7 - Bandwidth Usage: select to display or hide video previews of other participants based on available bandwidth
Show active participants (1Mb) - only videos of those participants who are speaking at the moment will be displayed in lower quality
Show active participants (HD, 2Mb) - default option - only videos of those participants who are speaking at the moment will be displayed in higher quality
Show all participants (1Mb+) - videos of all participants will be displayed in lower quality
Show all participants (HD, 2Mb+) - videos of all participants will be displayed in higher quality
Audio only - no videos will be displayed, audio only
Click Join to enter the conference room
Access in audio-only mode
PBX users can access the conference in the audio-only mode by calling the number 98XXXXXXX, where 98 is the Feature code Conference and XXXXXXX is the conference ID number.
External users can access the conference in the audio-only mode by calling the local phone number provided in the email invitation.
To access the conference:
Call the provided phone number
External users are requested to enter the conference ID number (the ID number is provided in the invitation email)
All users are requested to say their name, after which they access the conference (other participants present in the conference are notified when audio-only users are connected and disconnected)
The Conference control bar is located in the upper part of the conference screen (if hidden, hover the mouse cursor over the upper part of the conference screen to view it):
1 - Screen sharing: read more in the chapter Screen sharing
2 - Link sharing: read more in the chapter Link sharing
3 - Live streaming: available only for PBX users; read more in the chapter Live streaming
4 - Conference recording: available only for PBX users; read more in the chapter Conference recording
5 - Open chat: read more in the chapter Chat
6 - Full screen mode
7 - Call the conference: displays the prompt explaining how to enter the conference in the audio-only mode (described in the chapter Access in audio-only mode)
8 - Invite more participants: available only for PBX user; read more in the chapter Invite participants during the conference
9 - Settings: allows you to adjust the settings described in the chapter Access via web
10 - Exit the conference
Mute / unmute microphone and Start / stop video buttons are placed on the video section. With these buttons, you can mute microphone or disable video only for yourself. If you are a conference owner, you can mute other participants. More details in the chapter Mute / remove a participant:
The first time you click Start / stop desktop sharing button from the Conference control bar, you are prompted to install Screen sharing extension. Download and install the WildixScreenShare extension:
Otherwise, go to Collaboration Settings -> Extensions -> Screen Sharing component and install it before creating a conference (only for PBX user).
After you have installed the extension, you can start / stop screen sharing by clicking Start / stop desktop sharing button from the Conference control bar.
Note: when screen sharing launches, a red border around the screen indicates its start. And when the component disconnects (for example, you exit a conference), you receive a notification allowing you to disable screen sharing.
To manage screen sharing options, click on the screen icon in the menu bar of your PC:
- Select the application to share: select Apps and select which application to share:
Enable remote control: select Remote
Note: Remote control on macOS Mojave
In order to allow remote control on macOS Mojave, you need to add Wildix Screen Share to your laptop's permissions:
- Go to System preferences -> Security & Privacy
- Click Accessibility and check Wildix Screen Share to allow remote control
- Go to System preferences -> Security & Privacy
- Select the monitor to share: if you have extra monitors connected to your PC, click on the monitor that you would like to share:
This feature allows users to work together inside web applications, collaborative applications, for example, Google Drive.
Link sharing works only on websites that support iframe embedding.
Click Share link button from the Conference control bar
Enter the link that you would like to share with other participants
This allows all the participants to collaborate on the same document / inside the same application:
Click Share link button again from the Conference control bar to stop link sharing
Hide participant’s previews
When there are many participants, it is difficult to see the desktop sharing / video streaming / link sharing. In this case it may be useful to hide the participants’ image / video previews.
Click the Arrow button situated on the right side from the participants’ previews / your own preview to hide the previews:
Click the Arrow button again to display the previews.
Note: your own preview cannot be hidden.
This feature allows you to make live streaming of your conference to YouTube and Facebook.
To start live streaming, click the Stream button from the Conference control bar and enter the Key.
For information on how to retrieve the Streaming Key for Facebook and YouTube, refer to Ubiconf Live Streaming Guide.
This feature allows you to record audio, video and screen sharing. Files are saved on the server.
Note: the feature is unavailable for external users. Only PBX users can start recording.
Note: Starting from WMS version 3.88, recording files are automatically deleted from a conference room after 180 days.
Start the recording:
Click Record (under the Conference recording icon in the Conference control bar):
Stop the recording:
Click Stop recording (under the Conference recording icon in the Conference control bar)
Click View recordings (under the Conference recording icon in the Conference control bar)
Click on the file(s) you wish to download:
File is downloaded to your PC (Downloads folder by default) in *.mp4 format
Files are automatically deleted after 6 months or in case conference room is deleted. Please take into account that conference room is automatically deleted after 30 days of inactivity.
Click Open chat button from the Conference control bar to view the chat; chat window is displayed in the right part of the screen:
Now you can start typing your message; press Enter to send it.
You can send files during the chat: drag the file from your PC and drop it onto the chat window of the conference, or click the Paperclip icon and select the file on your PC.
Use smileys during the chat: click on Smiley icon in the lower part of the chat window.
Other participants are notified about new chats in their Conference control bar and can click Open chat to display the chat:
Invite participants during the conference
This option allows you to invite new participants or resend invitations during the conference. You can also copy the conference link and share it.
Click Invite participant button from the Conference control bar:
Additionally you can do the following actions from this menu:
Click on the Phone icon near the participant’s name to call the participant
Click on the Phone icon above the participants’ list to call all the participants (you can disable the checkbox near the names of the participants to which this action must not be applied)
Click on the Envelope icon near the participant’s name to resend the invitation to the participant
Click on the Envelope icon above the participants’ list to resend the invitation to all the participants (you can disable the checkbox near the names of the participants to which this action must not be applied)
Click on the Remove icon (x) near the participant to remove the participant from the conference (possible only for the conference organizer)
Click on the Remove icon (x) above the participants’ list to remove all the participants from the conference (possible only for the conference organizer; you can disable the checkbox near the names of the participants to which this action must not be applied)
Copy the link displayed below the Conference scheduling: you can then send this link to an external participant
Mute / remove a participant
Mute and Remove options are available only for the conference organizer:
- Right-click on the participant’s image preview
Click Mute / Unmute to mute / unmute this participant
Click Remove to remove this participant
Speaker detection and video allocation
The system automatically detects which participant is speaking at the moment and displays his / her image / video preview (dynamic video allocation, picture 2) / link sharing preview / screen sharing preview. In case several participants are speaking, two half-size preview screens can be displayed (picture 1):
You can decide which screen you would like to see in full-size: double click or right-click and choose Select on the participant’s preview / the link sharing preview / the screen sharing preview to display it full-size.
To enable dynamic video allocation again, click Dynamic video allocation (appears if there are more than 3 participants):
Delete a conference room
Click Create a conference icon in the left part of the screen (Recents)
Select the videoconference and click x to delete it
- Click on the Videoconference icon in the top menu
- Select the videoconference and click x to delete it
Connection quality indication
Hover the cursor over the participant’s image/ or right-click and select Connection status to see the current:
Packet loss percentage
… other data