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Mar 23, 2019 15:25

Wildix TAPI driver

Wildix TAPI driver (Telephony Application Programming Interface) provides computer telephony integration and enables PCs running Microsoft Windows to manage calls and use other telephone services of a Wildix PBX. Thanks to TAPI driver, integration with different CRM applications such as Salesforce, Microsoft Dynamics, Sage, GenAPI, Zucchetti and others is possible. For more information, see the page https://www.wildix.com/integrations/

Permalink: https://confluence.wildix.com/x/UQmIAQ

Requirements

  • To use multiline TAPI it’s necessary to activate the following license on the PBX:

  • OS Windows XP or higher, Windows Vista 64 bit or higher

  • Windows Server version pre 2012 is not supported over RDP

Install TAPI driver on your PC

Download and install the tapi driver from Collaboration Settings -> Extensions -> TAPI driver

TAPI driver configuration

Go to the menu Start > Control Panel > Modem and Phone > Advanced and fill in the fields:

  • Wildix PBX address: Wildix PBX IP address
  • User: Extension (example: 110)
  • Password: SIP Password
  • Multiline mode extensions: read the next chapter of this guide
  • Debug logging: if enabled, logs will be saved here: C:\Windows\ServiceProfiles\NetworkService\AppData\Temp

Multiline settings

Adding one or more extensions into the field “Multiline mode extensions” allows you to monitor and to manage the calls of those users.

To enable the multiline TAPI, the user you specify in the Wildix TAPI Configuration window must be the admin user of your Wildix PBX.

Rules for adding extensions into the field “Multiline mode extensions”:

  • One extension, example: 1971
  • Two or more extensions separated by comma, example: 1971,1972
  • Range of extensions separated by hyphen (dash), example: 1970-1980
  • You can combine several rules, example: 1972, 1973, 1978-1980


Testing TAPI

You can use Phone.exe to test Wildix TAPI driver.

Citrix / Microsoft Remote desktop (Windows Terminal Server)

Wildix TAPI driver works in:

  • Citrix environments with standalone server
  • Citrix environments with more than one srv using load balancing
  • Windows Terminal / Server environments

The AD administrator can decide which TAPI line to assign to the RDP (Citrix) user. The RDP user has only to open the TAPI based SW and make / receive calls. 

Important: assign one TSP line to one user only. Users will have control only over their lines, while administrators will be able to see all the lines. To manage Telephony service, you must be a telephony administrator of the server. 

To manage a telephony server, use the Telephony snap-in: how to open Telephony Snap-in

How to enable Telephony Server:

  1. Click Start|Run, type tapimgmt.msc, press ENTER.
  2. In the console tree, click + next to Telephony to expand, and then click Wildix TAPI Service Provider
  3. On the Action menu, click Properties.
  4. On the Setup tab, click to select the Enable telephony server check box to enable the server.

How to assign a telephony user to a line:

  1. In the console tree of the Telephony command console, click Wildix TAPI Service Provider 
  2. In the details pane, in the Line Name or Phone Name, click the appropriate line or phone
  3. On the Action menu, click Edit Users, and then click Add in Edit Users dialog box
  4. In the Select Users dialog box, click Locations, and then click the domain that contains the user
  5. In the list, enter the name of the user to be assigned to this line or phone, and then click Add

Changes take effect the next time the computer attempts to start the TAPI service. 

More information: https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc770373(v%3dws.10) 


Browser Content Redirection can be enabled to achieve point to point audio and video with the PBX reducing latency and moving CPU usage to the client: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/browser-content-redirection.html

More info on Citrix integration with Wildix: https://www.wildix.com/citrix/ 

TAPI can work over Remote Desktop Services (formerly Terminal Services) using multi line enabling users to work with enterprise applications from remote work stations.

Read about Microsoft RemoteFX USB redirection that enables remote users to use any USB device connected to their PC: https://cloudblogs.microsoft.com/enterprisemobility/2010/06/10/introducing-microsoft-remotefx-usb-redirection-part-1/ 

 

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