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Oct 13, 2019 22:27

Provisioning of Wildix devices Admin Guide - English

The Guide describes and explains how to provision Wildix devices.

WMS Version: 3.88 / 4.01

Updated: June 2018



There are several provisioning modes supported by WMS:

For devices connected to the local LAN or remote network via VPN.

For remote/unreachable devices behind NAT/firewall.

Automatically add Wildix devices during new installations.

Assign devices to PBX via WMP.

Read the chapter dedicated to Provisioning of Devices of WMS Online Guide for more information about provisioning, firmware upgrade, assigning phones, W-AIR network.

Note: Starting from WMS Version 3.88, it is possible to assign unprovisioned devices to users.

Available only for devices added via Remote Provisioning (Semi-automatic mode) or WMP. Refer to this chapter of WMS Start Guide for detailed information about assigning to users.

Auto-provisioning (Automatic mode) (Hardware, Virtual PBX)

  • Go to WMS -> Devices 
  • Click + Add for provisioning of devices
  • Select Automatic mode and click Next
  • Click Scan (you can also specify the IP range for the search):

  • Select your device(s) on the list and click Next
  • Wait till the device is provisioned:

  • Click Finish

The provisioned device appears in the list of all available devices in WMS -> Devices

Note: in case you can see the model, “login1” in the field “phone”, the firmware version and the password, it means that the device is provisioned.

Refer to the chapter How to assign Wildix phones to users of WMS online Guide for getting details about assigning procedure.

Remote provisioning (Semi-automatic mode)

Read this detailed online Guide for remote provisioning of each Wildix device.

Auto-configuration ( provisioning)

Auto-configuration allows you to automatically add and provision Wildix devices during new installations/ devices that had been reset.


  • Available starting from WMS version 3.80.29355.25
  • Auto-configuration works only in the local network (devices and PBX must be in the same network)
  • This feature is available only for Hardware and Virtual PBX
  • Wildix devices support this feature starting from the certain fw version, so in case your fw version is not up to date, for the first time it is necessary to add the device manually using a regular auto-provisioning procedure


  • If internal DHCP server is used, it must return PBX address as Primary DNS Server address
  • If external DNS server is used, you must add the correct DNS record ( must be resolved to the PBX IP)
  • If external DHCP server is used, you must use PBX address as Primary DNS server
  • For auto-configuration of W-AIR base stations (not SB), you must first manually create a W-AIR network via WMS interface

Note: For auto-configuration of W01GSM follow this procedure:

  • Connect W01GSM to Wildix Switch
  • Go to device’s web interface
  • Enter credentials for the first time access: admin : admin
  • Go to the menu System -> System Configuration
  • Enter the following string into the field Primary Profile URL:
  • Click on Save
  • Press Back on the prompt page
  • Click on Provision
  • Go to WMS -> Devices: the device has been provisioned


Two parameters present on WMS -> Settings -> PBX -> SIP-RTP serve to enable and customize the auto-configuration feature:

  • Require provisioning password in local networks (default on): the system does not provision those devices whose passwords are different from the passwords present on Devices page (default passwords are given to devices during reset procedure)

    Important: Starting from WMS Version 3.88.41047.24, the option has been removed from SIP-RTP page. Now authorization is always required.

  • Auto add new devices in local networks (default on): devices are added and provisioned automatically in local networks 

    Note: Starting from WMS Version 3.88.41047.24, the option is enabled for 2 hours after which it is automatically disabled.

WMP provisioning

Thanks to this provisioning mode, Wildix Partner can assign devices (W-AIR bases, media gateways, phones) to the customer’s (or to the lead’s) PBX via the Portal.

Video tutorial

How to provision devices for PBX per user

Prerequisite: you must have available devices (WP, W-AIR bases, media gateways) which you had previously ordered and had them shipped to you

  • Go to WMP -> PBX per user
  • Select the customer and click Options button (three dots) 
  • Select Devices from the drop-down list: 

  • Clickto add devices:

  •  The list of all your available devices opens; select only those devices that you want to assign to this PBX and click Add

  • Go to WMS -> Devices: provisioned devices appear on the list. 

Note: There is no need to click Sync from WMP button as devices appear on the list right after they were added via WMP. At this step, only devices' Model and Mac address are available. When these devices are connected to the network, they will receive IP Address, devices' correct model, Firmware and Password will be indicated.

Sync from WMP can be used in order to add removed devices back to PBX with Per User licensing from WMP.

How to provision devices for PBX per service

If you’ve got PBX per service (not “per user”):

  • Go to PBX -> select your PBX from the list
  • Click Devices button and then click Add
  • Select the devices you would like to assign to this PBX and click Add:

Screen Shot 2017-01-30 at 15.54.33 copy

  • Go to WMS -> Devices, click Sync from WMP: provisioned devices appear on the list

Example: Wildix Partner has to carry out two installations for two different customers:

  • VM PBX (+ PBX users and UC profiles) + 1 W-AIR Base SB (+ handsets) + 5 WP480G
  • Cloud PBX (+ UC profiles) + 5 WP490G

How to manage it via WMP:

  • Go to PBX per user, add two PBXs, order users and UC profiles for each PBX, activate the PBXs
  • Order devices (WP, W-AIR)
  • Once the devices are shipped to you, go to PBX per user, select VM PBX -> assign 1 W-AIR base SB + 5 WP480G; select Cloud PBX -> assign 5 WP490G
  • Go to the customers and connect the devices, open WMS: devices are provisioned

Direct access to devices

After you have provisioned devices, you can access them directly from WMS -> Devices.


  • Feature is available only for Hardware and Virtual PBXs
  • Devices must be in the same network as the PBX

To connect to the devices:

  • Click on the green triangle icon "Connect" to allow the connection to this device:

  • Click on the link “Open” to connect to the device:

  • Click on the red square icon “Disconnect” to close the access to the device:

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