Phones Accessories Quick Start Guide

WHS – Wildix Headsets

• WHS-MONO (one ear)
• WHS-DUO (two ears)
• WHS-BT (bluetooth, one ear)

Third party headsets integrated with Wildix phones: Wildix Compatible Headsets - Jabra, Plantronics, EPOS Sennheiser, JPL, Axtel, Orosound.

WHS-MONO / WHS-DUO

Packing list:

• 1 x headset WHS-MONO/ WHS-DUO
• 1 x  RJ9 cable
• 1 x 3.5 mm cable
• 1 pair x foam ear pads 

Compatibility

• WP4X0 2015/ WP4X0G/ Start pre 2024/ WorkForce pre 2024/ WelcomeConsole pre 2024
• WP600A/ ACG/ Vision/ SuperVision
• WP old series
• W-AIR Basic (EOL)/ W-AIR 100 (EOL)/ W-AIR LifeSaver/ W-AIR Med/ W-AIR Office
• Compatible with iPhone and Android phones
• Compatible with Apple Mac and Windows PC

Connection

• Use RJ9 cable for WP4X0/ WP4X0G/ Start/ Workforce/ WelcomeConsole and WP old series
• Use 3,5 mm cable for WP600A/ACG, Vision/ SuperVision, W-AIR Basic / W-AIR 100 (EOL)/ W-AIR LifeSaver/ W-AIR Med/ W-AIR Office, iPhone and Android phones, Apple Mac and Windows PC

WHS-BT

Packing list

• 1 x monaural Bluetooth headset
• 1 x USB charging cable

Compatibility

• WP600A/ WP600ACG, Vision/ SuperVision, WorkForce pre 2024 and WelcomeConsole pre 2024(USB dongle is required, e.g Jabra Link 360/ 370)
• W-AIR LifeSaver/ W-AIR Med/ W-AIR Office
• Compatible with iPhone, Android phones, Apple Mac and many Windows PC models

Features

• Bluetooth version: V4.0
• Noise canceling
• Wideband Audio
• Monaural (One Ear)
• Flex, 360°
• Talk time: 12 hours
• Standby Time: 200 hours
• Working range: up to 20 meters
• Rechargeable time 3 hours
• Ergonomic design and adjustable headband for maximum comfort
• Light weight
• Answer / hangup / volume control on WP600AXX/ Vision/ SuperVision/ WorkForce/ W-AIR LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office/ iOS app
  • it works on Android app, only if “Native call support beta” feature is enabled; it works only on “pure” Android devices from Google
  • it works on WorkForce and WelcomeConsole only with USB dongle from Jabra / Plantronics / Sennheiser (e.g. Jabra Link 360/ 370)
  • it works on Collaboration on Mac OS / Windows only with USB dongle from Jabra / Plantronics / Sennheiser (e.g. Jabra Link 360/ 370)
    
    

Quick Start Guide

Description of buttons:

Charging

Use the USB cable provided to charge the headset:

• When charging, the red LED is on
• When approaching the full battery level, the red LED goes down and the green LED turns on
• When charging is complete, the LED goes down
  
  

Turn on

Proceed as follows:

• Move the switch to the position 1
• The blue and green LEDs flash several times
  
  

Turn off

• Move the switch to the position 0
  
  

Connection to WP600A/ACG, Vision, SuperVision

Make sure the headset is switched on, then proceed as follows:

• Press and hold the receiver button , until the blue LED starts flashing

• Go to the Wildix WP phone’s Settings menu -> Wireless & Networks -> Bluetooth and move the switch to the position ON
• Select WHS-BT from the list of AVAILABLE DEVICES

When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".

Connection to W-AIR LifeSaver/ W-AIR Med/ W-AIR Office

Make sure the headset is switched on:

• Press and hold the receiver button , until the blue LED starts flashing
• Go to the Wildix W-AIR LifeSaver/ W-AIR Med/ W-AIR Office handset’s Settings menu -> Bluetooth and select Enable Bluetooth
• Select Search for devices
• Select Wildix WHS-BT headset (the chipset number is shown) from the list of available bluetooth devices and select Pair
• Enter the PIN: 0000

When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".

Connection to WorkForce/ WelcomeConsole

• Connect a USB dongle (e.g. Jabra Link 360/370) to your PC  
• Install and run dedicated software for the USB dongle (e.g. Jabra Direct)
• Make sure the headset is switched on, press and hold the receiver button 
• Follow instructions of the desktop software for pairing the USB dongle and the WHS-BT headset
• When paired, connect the USB dongle to WorkForce/ WelcomeConsole

Answer / End a call

Proceed as follows:

• To answer or to end a call, press the receiver button on the headset
• The blue and green LEDs flash twice
• During the conversation the LED is off

MonoLED, DuoLED 

Packing list

• 1 x MonoLED/ DuoLED headset

• 1 x table stand

• 1 x portable case

• 1 x spare ear pads

• 1 x USB Type-A adapter

Compatibility:

• WorkForce 5
• ForcePro 5
• WelcomeConsole 5
• WorkForce pre 2024 (full LEDs support starts from firmware v. 65.145.2.7)
• WelcomeConsole pre 2024 (full LEDs support starts from firmware v. 68.145.2.28)
• Vision, SuperVision 
• Apple Mac, Windows PC

Features

• USB Type-C plug
• USB adapter included
• Answer/ Hangup/ Mute/ Volume control buttons
• Status LEDs: online, away, DND, on call, ringing, call held, missed call
• Table stand included

It is possible to enable sidetone feature on Windows, consult this Article for details.

Quick Start Guide

Headset Overview

USB Connector Overview

Connection 

• Connect the Headset to the USB port on your phone using the USB type-A adapter
• Connect the Headset to the USB port on your PC or laptop using the USB Type-C plug
• Set “Wildix Mono/DuoLED” as audio device in Collaboration -> Settings -> Web phone 
  
  

LED Indicators

Headset:

USB Connector LED indication:

• Connection LED indicator: steady green when connected
• On/ Off-hook LED indication:
  • Incoming call - fast red blinking
  • Outgoing call/ In call - steady red
• Mute LED indication: steady red when muted

Answer/ end a call

• Press Off-hook button to answer/ end a call.

Adjust volume during a call/ ringer volume

• Press Volume+/ Volume- Control during a call to adjust the volume/ from idle to adjust the ringer volume. 

  Note: it is possible to increase the volume level by +10 dB by upgrading the Headset firmware. Consult this Guide for details.

Mute the microphone during a call

• Press Mute button during a call to mute/ unmute the microphone.
  
  

Hold/ resume a call

• Press and hold the On/ Off-hook button for several seconds during a call.
  
  

Enable/ disable DND status

• In idle state, press and hold the On/ Off-hook button for several seconds to enable/ disable DND (Do not disturb) status. 
  After disabling DND, the previous status of the user is set.
  

MonoLED-BT/ DuoLED-BT

Packing list

• 1 x MonoLED-BT/ DuoLED-BT Headset
• 1 x Base Station
• 1 x USB Type-C to Type-C cable
• 1 x USB Type-A to Type-C adapter
• 1 x portable case

Compatibility

The Headset supports dual (multipoint) wireless connection, which means it can be connected to two devices simultaneously:

1. Via Base Station. Such connection provides full support of LED user and call statuses and compatible with:
   • Apple Mac, Windows PC 
   • WorkForce 5
   • ForcePro 5
   • WelcomeConsole 5
   • WorkForce pre 2024

   • WelcomeConsole pre 2024

   • Vision/ SuperVision (starting from v.3.07.51) 

     Limitation on Vision/ SuperVision: To change volume on MonoLED-BT/ DuoLED-BT, use volume buttons on Vision/ SuperVision.

      

2. Via Bluetooth module embedded in the Headset itself. 
   • Vision, SuperVision 
   • W-AIR LifeSaver
   • W-AIR Med
   • W-AIR Office

   • Android, iOS apps 

     Limitation: Connection via embedded Bluetooth module doesn't provide:

     • LED user statuses support, only call statuses
     • Call control (it works only if connected via Base Station)

Features

• Status LEDs: online, away, DND/conference, on call, ringing, call hold, missed call
• Answer/ Hangup/ Mute/ Volume control buttons
• Wideband audio frequency
• Ultra noise canceling mic
• Up to 30m wireless range
• Talking time up to 15 hours
• High-performance 6th generation CVC technology

Quick Start Guide

Headset Overview

Base Station Overview 

LED  Indicators

Status LED

Headset status LED

Base Station pairing LED

• Successful connection - long blue blinks
• Pairing - fast blue and red blinks

Power On/ Power Off

• Press Multi-function button for 3 seconds to turn the Headset on/ off

Charging

1. Connect USB cable to the Base Station
2. Plug the cable into a device USB port (use Type-A adapter if needed)
3. Place MonoLED-BT/ DuoLED-BT into the Base Station
4. When charging, the Headset status LED turns red 
5. When charged, the Headset status LED turns blue

Battery charging time

• Less than 60 minutes to charge 20%
• Less than 90 minutes to charge 50%
• Fully charged in less than 3,5 hours

To check the battery level:

• On Windows, you can check the battery level using WIService tray. Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon and check the level of battery (Low, Medium, High):
  
  
  
• On macOS, Go to Menu Bar -> click on WIService icon check the level of battery (Low, Medium, High):

Connection

Via the Base Station:

1. Connect USB cable to the Base Station
2. Plug the cable into a device USB port (use Type-A to Type-C adapter if needed)
3. Turn the Headset on
4. The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”
5. For Collaboration, set “Wildix MonoLED-BT”/ “Wildix DuoLED-BT” as audio device in Collaboration -> Settings -> Web phone 

   

Via Bluetooth embedded in the Headset:

1. Unplug the Base Station and turn the Headset off
2. Activate Bluetooth on a device you want to connect the Headset to
3. Press and hold the Multi-function button for 3 seconds until you hear “Power on”. Keep pressing for 3 seconds more until you hear “Pairing”

4. Search for MonoLED-BT/ DuoLED-BT in Bluetooth devices list on your device and select it for pairing, for example, on Android device:

   
   
5. The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”
   
   

Answer/ End a call

• Press Multi-function button to answer/ end a call

Mute/ unmute a mic

• Press Mute button to mute/ unmute a mic

Put on pause/ resume a call

• Press Multi-function button for 2 seconds during a call to put a call on hold / resume

Adjust volume during a call/ ringer volume

• Press Volume Up to increase the volume
• Press Volume Down to decrease the volume

Reset the Headset

• Press and hold Mute button and then connect the Headset either to the charging cable or the Base Station
• Keep Mute button pressed for two seconds after connecting the cable
• These steps will lead to a reset of the Headset

WelcomeConsole-EXT – Extension module

Packing list

• 1 x Extension module
• 1 x RJ12 cable

Compatibility

• WP490 2015/ WP490G/ WelcomeConsole pre 2024

Features

• WP490EXT 2017: 40 Programmable BLF keys, 4.3” 272*480 COLOR Display
• WP490EXT pre 2017: 20 Programmable BLF keys; 4.3” 272*480 Graphical LCD with Backlight
• Powered by Wildix phone
• Up to 3 Modules Daisy-chain

Port description

• 2 RJ12 ports for data in and out
• AC Power Adapter jack: Input: AC 100-240V; Output: DC 5V/1A

Quick Installation Guide

Connection

Connect the EXT IN port of the extension module to the EXT port of the Wildix phone using RJ12 cable.

To connect another WelcomeConsole-EXT in chain, connect the EXT OUT port of the first extension module to the EXT IN port of the second extension module.

You can connect up to 3 extension modules in chain. In case you connect three modules, it’s necessary to connect the power adapter to the 3rd extension module (available on demand, code: PS-5V2A; also compatible with older version, code: PS-WP4X0G). Also in case you connect two modules + 1 WPEHS, it’s necessary to connect the power adapter to the 2nd extension module.

Configuration

Configure the BLF keys via Wildix Collaboration Settings -> Function keys.

After having configured 20 Function keys (BLF), proceed as follows:

• Click Exp module to add one or several extension modules (Add several Exp modules in case you have more than one extension modules connected in chain):
  
  

  

• Add Feature Keys to be monitored via the expansion module and move them under the desired section (under Exp module 1 / Exp module 2 / Exp module 3…)
• Click Save

WiFi Dongle 

Packing list

• 1 x WorkForce WiFi Dongle

• 1 x Type-C adapter

Compatibility:

• WorkForce 
• WorkForce 5 (2024)
• WelcomeConsole 5 (2024)

Features

• IEEE802.11b/g/n/a/ac Wireless standard
• WPA-PSK/WPA2-PSK; WPA/WPA2 Encryption
• 2.4GHz and 5GHz Dual band frequencies
• Wireless speed up to 600 Mbps

Quick Start Guide

WiFi Dongle Connection

1. Connect WorkForce WiFi Dongle to Type-C adapter

2. Plug the Dongle into WorkForce USB Type-C port

   
   

Network connection

To connect WorkForce to a Wi-Fi network:

• Press Menu soft key on WorkForce
• Go to Network menu and select WLAN option
• Enable Wi-Fi connection: use Navigation keys or press Switch soft key to change Wi-Fi connection status from Disable to Enable; press Save soft key
• Searching for Wi-Fi Networks is in progress. After it is completed, there is a list of all available networks
• Select a Wi-Fi network from the list and press Connect soft key
• Enter password and press Save soft key
• WorkForce is now connected to the Wi-Fi network; the LED indicator blinks with fast short blue flashes during data transfer

WPEHS – Wireless Headset Adapter

Packing list

• 1 x EHS Adapter
• 1 x RJ45 cable
• 1 x RJ12 cable
• 1 x RJ9 spiral cord

Compatibility

• Compatible with WP480G/ WP490 2015/ WP490G/ WelcomeConsole
• Compatible with Jabra, Poly (formerly Plantronics) and Sennheiser wireless headsets

Compatible models:

• Jabra: PRO 9450, GN 9350e, GN 9330e, GN 9125
• Poly (formerly Plantronics): Savi 700 Series (710, 720, 730, 740, 745), CS500 Series (510, 520, 530, 540), Voyager Legend CS
• Sennheiser: DW Office (running firmware version 96 or later), SD Office

Features

• Answer and hangup calls remotely
• Powered by Wildix phone

Port description

• 1 x RJ12 port (port 1 on the picture) to connect to Wildix phone
• 1 x RJ45 port (port 2 on the picture) to connect to Jabra headsets

• 1 x 3.5 mm Jack (port 3 on the picture) to connect to Poly (formerly Plantronics) headsets

  
  

  

Connection

Jabra (GN Netcom):

Poly (formerly Plantronics):

Sennheiser:

Firmware Upgrade (WelcomeConsole-EXT and WPEHS)

WelcomeConsole-EXT 

Firmware update is included into provisioning and there is no need to do it manually.

WPEHS

WPEHS firmware upgrade is performed via WP web interface.

Proceed as follows:

• Download the firmware file from the corresponding folder: https://drive.google.com/open?id=0B4EVs-56WfKZOV9NMmlVdmJiQlk (file with *.rom extension)
• Access the WP web interface
• Go to the menu Phone -> Ext Key ->  Ext Upgrade -> choose the firmware file 
• Click Submit
• Click Ok to confirm

After the upgrade is completed, the version is indicated in Firmware Version field: