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Oct 18, 2021 14:53

Microsoft 365 Integration Guide

This Guide describes Microsoft 365 integration. Microsoft 365 (formerly Office 365) is a group of software (such as Word, Excel, Power Point, etc.) and services (like for example file storage and sharing or voicemail) provided by Microsoft to subscribers only.

Wildix supports phonebooks and calendars sync, Outlook and MS Teams integrations.

WMS Version: 5.03

Created: September 2021

Permalink: https://confluence.wildix.com/x/MYPZBQ

Introduction

Wildix integrates with Microsoft 365 which is a group of software and services. The supported services are phonebooks and calendars sync, Outlook and MS Teams integrations.

Useful links:

Phonebooks and calendars sync

Note: Before enabling the sync, make sure to import/ sync users from Office 365. 

With Microsoft 365 integration, you can enable the following synchronizations:  

  • User calendars: syncs calendar events added to Microsoft 365 and updates user status in Collaboration. When the event starts, user status in Collaboration is changed to DND. The name of the event is displayed as a status message by default unless manually changed
  • User phonebooks: syncs phonebooks of users and lets to enable caller name lookup

To enable the sync:

  1. Go to WMS Settings -> PBX -> Integrations
  2. Navigate to Microsoft365 tab
  3. Tick off the User phonebooks checkbox and click Enable 


  4. Log in to your Microsoft account and click Accept to give the required permissions: 


To stop the sync, click Disable

Note: The Disable button deactivates both synchronizations. In case both user calendars and user phonebooks sync are activated, but you wish to disable only 1 of them, you need to click Disable and re-enable the necessary option again.

Phonebooks sync

After the sync is enabled, users’ personal phonebooks from Microsoft 365 become available in the list of phonebooks in Collaboration and are named in the following way: MS365/{name of the folder in Microsoft 365}.


Note: If you disable User phonebooks sync, already synced phonebooks are not removed from Collaboration unless manually deleted. 


You can also enable caller name lookup in Microsoft 365 user phonebooks. This can be done by setting a custom Dialplan variable – see the guide Custom Global Dialplan Variables List for more info. 

Calendars sync

After the sync is enabled, Microsoft 365 calendar events are synced with Collaboration and updates user status in Collaboration. When the event starts, user status in Collaboration is changed to DND. The name of the event is displayed as a status message by default unless manually changed



MS Teams Integration

For the integration with Microsoft Team, refer to teams4Wildix Integration Guide.

Outlook Integration

For the integration with Outlook, refer to Outlook integration Guide.


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