Skip to end of metadata
Go to start of metadata


Aug 08, 2020 03:07

How to upgrade Wizyconf PTZ and 4K Cameras

Take the steps described in this Guide to upgrade Wizyconf PTZ Camera in order to activate audio-tracking mode (available starting from Wizyconf App v. 1.2.1) / Wizyconf 4K Camera.

  • Camera Upgrader v. 1.0.4
  • PTZ Camera firmware v. 3.1.71
  • 4K Camera firmware v. 8.4.090

Created: June 2020

Updated: July 2020

Permalink:  https://confluence.wildix.com/x/P4GEB

Requirements

  • Windows 10 OS
  • USB 3.0 TypeA-TypeB hi-quality cable, one meter max length
  • Wildix Wizyconf PTZ Camera/ 4K Camera

Upgrade procedure

  1. Run WildixCameraUpgrader_v1.0.4.exe application:

  2. Connect the PTZ / 4K Camera to the USB 3.0 port on your computer/ laptop

    Important: use your PC's or laptop's USB port. Do not use any USB hubs or extenders!

  3. Wait till the application detects the camera:

  4. Download the PTZ / 4K Camera firmware from Google Drive and click Select File to upload it: 

  5. Click Upgrade button and confirm the upgrade procedure by clicking Yes:

  6. Wait til the application upgrades the PTZ / 4K Camera

    Important: the procedure can take up to 20 minutes. Do not disconnect the camera during the upgrade procedure. It can harm your camera!

      

  7. When the upgrade is completed, a popup window with a success message is displayed: 

Appendix 1. Troubleshooting

Q: Camera upgrade failed or Application can’t detect the PTZ / 4K Camera

A: 

  • Try to use a different USB cable
  • Try to use a different USB3.0 port on your computer
  • Disconnect any unnecessary USB devices from your computer/ laptop
  • Do not use any USB hubs or extenders

Q: I connected the PTZ / 4K Camera, but I see the “Unsupported device connected” message

A: Disconnect all other USB devices and connect only the Wildix PTZ / 4K Camera.

Q: I accidentally disconnected the PTZ Camera during the upgrade procedure 

A: Connect the PTZ Camera back and follow the instructions described above.

Important: this scenario is not applicable to the 4K Camera. Please make sure you do not disconnect it as it can harm the camera!



Not finding the help you need?
Join the Facebook group to ask a question!
facebook_tech-wizards