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Jul 07, 2020 19:21

How to upgrade Wizyconf PTZ Camera

Take the steps described in this Guide to upgrade Wizyconf PTZ camera in order to activate audio-tracking mode (available starting from Wizyconf App v. 1.2.1).

Created: June 2020

Permalink:  https://confluence.wildix.com/x/P4GEB

Requirements

  • Windows 10 OS
  • USB 3.0 TypeA-TypeB hi-quality cable, one meter max length
  • Wildix Wizyconf PTZ Camera

Upgrade procedure

  1. Run WildixCameraUpgrader.exe application:

  2. Connect the PTZ camera to the USB 3.0 port on your computer/ laptop

    Important: use your PC's or laptop's USB port. Do not use any USB hubs or extenders!

  3. Wait til the application detects the PTZ camera:

  4. Download the firmware Wildix_PTZcam_firmware_v3.1.68.db and click Select File to upload it: 

  5. Click Upgrade button and confirm the upgrade procedure by clicking Yes:

  6. Wait til the application upgrades the PTZ camera

    Important: the procedure can take up to 20 minutes. Do not disconnect the camera during the upgrade procedure. It can harm your camera!

  7. When the upgrade is completed, a popup window with a success message is displayed: 

Appendix 1. Troubleshooting

Q: PTZ camera upgrade failed or Application can’t detect the PTZ camera

A: 

  • Try to use a different USB cable
  • Try to use a different USB3.0 port on your computer
  • Disconnect any unnecessary USB devices from your computer/ laptop
  • Do not use any USB hubs or extenders

Q: I connected the PTZ camera, but I see the “Unsupported device connected” message

A: Disconnect all other USB devices and connect only the Wildix PTZ camera.

Q: I accidentally disconnected the PTZ camera during the upgrade procedure 

A: Connect the PTZ camera back and follow the instructions described above.

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