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Jan 18, 2021 20:15

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The Article explains the way of resetting voicemail messages left via Feature Code "Voicemail" 81 for a deleted user.

Created: November 2020

Permalink: https://confluence.wildix.com/x/OYLPB

Problem

After deleting a user, voicemail messages left via Feature Code "Voicemail" 81 are still present for a newly created user with the same extension. 

Solution

You can delete voicemail messages via Terminal:

  1. Access your PBX as a root
  2. Run the command:

    rm -rf /mnt/cticonnect/<ext.number>

Warning: Be careful while running the command as any inaccuracy in a command path can lead to the system failure.

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