Skip to end of metadata
Go to start of metadata

Range of MAC addresses of PBXs which might have USB issue: 9C7514206XXX – 9C7514207XXX.

Permalink: https://confluence.wildix.com/x/GweIAQ

Problem 

Before proceeding, check if you need to do this operation:

Connect via SSH and run the command:

dmesg | egrep –color usb


Check the output. If you see any of the errors listed below, you have the issue with your USB key:

usb 1-1: new high speed USB device using ehci_hcd and address 2
usb 1-1: device not accepting address 2, error -110
usb 1-1: new high speed USB device using ehci_hcd and address 3
usb 1-1: device not accepting address 3, error -110
usb 1-1: new high speed USB device using ehci_hcd and address 4
usb 1-1: device not accepting address 4, error -110
usb 1-1: new high speed USB device using ehci_hcd and address 5
usb 1-1: device not accepting address 5, error -110
hub 1-0:1.0: unable to enumerate USB device on port 1

Solution

Instruction 1

Follow the steps below to fix the USB issue:

  1. Connect a USB keyboard to PBX
  2. Reboot or power off/power on the PBX
  3. Once you hear a short beep – press Del key multiple times for about 5 seconds. Now type the following keys on the keyboard to change the needed BIOS parameter:
    • Press Enter
    • Press Arrow Up
    • Press Enter
    • Press F10
    • Press Enter
  4. PBX reboots. Now the USB key should be detected correctly

Make sure the operation was successful:

Log in to PBX via SSH and run again:

dmesg | egrep –color usb


In the bottom of the output you should see something like (example with Wildix USB key):
usb 1-4: Product: SLC Storage 2GB
usb 1-4: Manufacturer: WILDIX
usb 1-4: SerialNumber: 01234A56B78C9012

Instruction 2

In case if you not sure that you have correctly followed steps:

  1. Press Esc
  2. Press Enter
  3. PBX reboots discarding any changes you have done
  4. Return to the Instruction 1 step 3

Not finding the help you need?
Join the Facebook group to ask a question!
facebook_tech-wizards