Skip to end of metadata
Go to start of metadata


This Article explains how to debug Wildix Integration Service and related components.

Updated: November 2020

Permalink: https://confluence.wildix.com/x/jweIAQ

Review of versions 

All integrations/ components can be installed from Collaboration - > Settings - > Extensions:

If an integration/ a component is not yet installed, click INSTALL to download a package and launch the installation.

If a new version is available, click UPDATE  to get the latest one.  Otherwise, a popup notification will be displayed:

INSTALLED indicates that the latest version is installed.

How to collect logs from Wildix integrations - MacOS

Collect WIService logs

  • Open "Go to Folder" window by pressing Shift+Cmd+G
  • Insert the path of the folder: ~/Library/Application Support/com.wildix.wiservice 
  • Сlick Go

Or

  • Go to macOS status menu
  • Click on Wildix Integration Service icon 
  • Select About and click Logs


To view logs, open wislog.txt file.

Collect Screen Share logs

  • Open "Go to Folder" window by pressing Shift+Cmd+G
  • Insert the path of the folder: ~/Library/Application Support/com.wildix.screenshare
  • Сlick Go

Or

  • Go to macOS status menu
  • Click on Screen Share icon 
  • Select About and click Logs

To view logs, open vnclog.txt file.

Collect Headset Integration logs

  • Open "Go to Folder" window by pressing Shift+Cmd+G
  • Insert the path of the folder: ~/Library/Application Support/hilog.txt
  • Сlick Go

Or

  • Go macOS status menu 
  • Click on Headset Integration icon
  • Select About and click Logs


To view logs, open hilog.txt file.

How to collect logs from Wildix integrations - Windows

Collect WIService logs

  • Open Windows Explorer (File Explorer)
  • Insert the path of the folder: %APPDATA%\Wildix\WIService

Or

  • Go to Windows Quick Launch toolbar
  • Click on Wildix Integration service icon
  • Select About and click Logs


To view logs, open wislog.txt file.

Collect Outlook Integration logs

  • Open Windows Explorer (File Explorer)
  • Insert the path of the folder: %APPDATA%\Wildix\OutlookIntegration

Or

  • Go to Windows Quick Launch toolbar 
  • Click on Outlook Integration icon
  • Select About and click Logs 

To view logs, open log.txt file.

Collect Screen Share logs

  • Open Windows Explorer (File Explorer)
  • Insert the path of the folder: %APPDATA%\Wildix\SS

Or

  • Go to Windows Quick Launch toolbar
  • Click on Screen Share  icon 
  • Select About and click Logs 

To view logs, open vnclog.txt file.

Collect Headset Integration logs

  • Open Windows Explorer (File Explorer)
  • Insert the path of the folder: %APPDATA%\Wildix\HI

Or

  • Go to Windows Quick Launch toolbar 
  • Click on Headset Integration icon
  • Select About and click Logs 

To view logs, open hilog.txt file.

Restart WIService - MacOS

To restart Wildix Integration Service, run the following commands:

launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist
su -l wildix -c '/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist'

Uninstall WIService - MacOS

To delete Wildix Integration Service, run the following commands:

sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist
sudo rm /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm -r /Library/Services/WIService

Uninstall Fax Printer - MacOS

To delete Fax Printer component, run the following commands:

sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist
sudo rm /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm -r /Library/Services/WIService
sudo rm r /Library/PDF\ Services/Wildix\ Fax

Silent Uninstall (only for .msi packages) - Windows

Run the following command through the Command Line:

  • Starting from WMS version 4.04.45231.19 and later:  

for /f "usebackq skip=1 tokens=*" %i in (`wmic product where "Name like 'Wildix Integration Service'" get IdentifyingNumber ^| findstr /r /v "^$"`) do @cmd /c "msiexec /uninstall %i /qn"
  • Before WMS version 4.04.45231.19:
msiexec /x {product id} /qn

List of possible product id:

  • {54F01ADF-1AF3-421E-A848-38FD7AC2C3D5} — Integration Service 
  • {DB00FEA0-20BF-4BEE-9EEE-8C6D7C19462A} — Screen Sharing component
  • {254F78D9-6A62-4C32-BC02-864D49A373A5} — Outlook Integration
  • {F9355602-990F-4244-9B43-E462EFD6A6DD} — Headset Integration
  • {DFC64212-94A2-489A-864D-16B57B566884} — Fax Printer
Not finding the help you need?
Join the Facebook group to ask a question!
facebook_tech-wizards