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This Document contains documents for CLASSOUND Activation Requests.

Created: April 2020

Updated: May 2022

Permalink: https://confluence.wildix.com/x/TYFEB

Introduction

CLASSOUND is the only solution that allows you to enjoy First Class Audio Quality all over the world, safely in the Cloud. It provides the First Class Sound you deserve, wherever you work.

CLASSOUND is a built-in VoIP trunk, available out of the box in the Wildix system, it is especially useful for international companies with offices in different countries because it gives them an opportunity to connect all of their offices using the same operator, and for companies who have customers and partners all over the world and simply need to place and receive international calls. 

More information on CLASSOUND: https://www.wildix.com/classound/.

Read the documenHow to configure and use CLASSOUND


CLASSOUND Terms of license

All services related to the same PBX have the same terms and expiration date. 

Here are some examples: 

  1. In case you activate CLASSOUND on a PBX with yearly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Yearly as well. 
  2. You have a PBX with monthly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Monthly as well.

-> You cannot have a monthly service connected to a yearly PBX (or to any PBX with a different kind of license).


Ex. of the same expiration date for services and a PBX:

  1. You activate a PBX with yearly licenses in May 2020: expiration will be in May 2021. After a while, you order CLASSOUND for that PBX in August 2020. In this case, CLASSOUND will expire the same date as the PBX: May 2021, and the cost will be prorated to the effective period (August 2020 - May 2021).
  2. The same rules apply to monthly and 5 year services.

-> The expiration date must be the same for the PBX and the services connected to that PBX.

Procedure to order new CLASSOUND DIDs or full DIDs porting

Step 1. Prepare the documents

Order new DIDs

To order a new DID number, you need to provide address information and prepare the following documents. At the next step, you need to attach them to the order form.

CountryRequired Information & Documents
Austria
Address in the requested area 
Belgium
Address in the requested area 
Canada

Address for 911 service activation for Canada located End-users

Documentation: CLASSOUND E911 Compliance

Croatia
Address in the requested area 
Czech Republic
Address in the requested area 
Denmark
Address in the requested area 
EstoniaAddress in the requested area 
Finland
Address in the requested area 
France
Address in the requested area 
Germany
Address in the requested area 
Ireland
Address in the requested area 
Italy
  • Address in the requested area 
  • Scan of the business owner's national ID
Netherlands
Address in the requested area 
Norway
  • Address in the requested area 
  • Company registration documents
Poland
Address in the requested area 
Portugal
  • Address in the requested area 
  • Company registration documents
Romania
Address in the requested area 
Slovakia
Address in the requested area 
Slovenia
Address in the requested area 
Spain
Address in the requested area 
Sweden
Address in the requested area 
Switzerland
Address in the requested area 
Turkey
  • Address in the requested area 
  • Scan of the business owner's national ID
  • Company registration documents

    Limitation: Local calls for Turkish DIDs are not supported. 
UAE
  • Letter of Intent (LOI)
    Address worldwide
United Kingdom
Address in the requested area 
United Kingdom (2-way SMS)
Address in the requested area 
USA

Address for 911 service activation for USA located End-users

Documentation: CLASSOUND E911 Compliance


Port existing DIDs 

For number porting, in addition to the documents specified above, you need to prepare the following documents:

  • Download, fill out and sign the LOA documents (find the LOA documents for your country below)
  • Last invoice 
CountryLOA documents
Austria
download
Belgium
download
Canada
download
France

download

Germany
download
Italy
download
Mexico
download
Portugal
download
Romania
download
Slovakia
download
Spain
download
Switzerland
download
UK
download
USA
download
Other countries
In case your country is not present on this page and there is no LOA archive for your country: send us the order via the form please (at a certain step you will have the option to select "Rest of the World" (for Porting only or for NEW DID only), we will get in touch with you in case any additional documents will be needed.


Step 2. Fill out the form on WMP and upload all the required documents

Important:

  • Only Wildix Partners can place CLASSOUND order requests
  • The End Customer/ Reseller should have at least 1 contact in WMP -> Customers/ Resellers -> Contacts. Otherwise, the CLASSOUND request cannot be submitted

    When the contact is added, it may take up to 24 hours before it is synced and you can proceed with the order. 

Warning: Emergency calls are not available until the porting procedure is completed. Consider setting a prior trunk as a backup for the porting period (it usually takes 1 day).


DIDs ordering/ porting can be managed via WMP. There you can add new activation/ porting requests, track the progress of already submitted ordering/ porting requests and view the list of ordered/ ported DIDs. Additionally, you are automatically updated via email about activation/ DIDs porting status.

Time frame for DIDs ordering/ porting:

  • New DIDs ordering - up to 3 days 
  • Full porting: incoming DIDs - 2+ weeks; outgoing DIDs - up to 2 days
  • Only outgoing DIDs porting - up to 2 days 


You can make outbound calls right after DIDs porting request is registered in the system, no need to wait till the request is completed. Usually, porting requests are registered the same business day or the next one.


To submit your CLASSOUND request:

  1. Go to WMP -> Customers/ Resellers
  2. Select your customer/ reseller and click Options button (three dots) 
  3. Select CLASSOUND DIDs 


  4. Click + to activate CLASSOUND service 


  5. Confirm that you read Terms and Conditions, select a PBX you want to activate the service on and choose one of the options:

    • Outbound calls - use existing phone numbers for outbound calls
    • New DIDs - order new numbers for inbound and outbound calls
    • New Free Phone - order new free phone (toll-free) numbers for inbound and outbound calls
    • Full DIDs Porting - port existing numbers to  for inbound and outbound calls


Outbound calls 

To use existing numbers for performing outbound calls:

  • Specify the numbers in international format
  • Click Confirm Order to submit the request



New DIDs or New Free Phones

To order new CLASSOUND DIDs or Free Phone numbers:

  • Fill in the following information:
    • First and Last Names
    • Company Name and Address
    • Select the Region of DID
  • Click Move to next step to proceed with your request


  • At this stage, fill in the information and upload all the required doc depending on your region
  • Click Confirm Order to submit the request



Full DIDs Porting

To order full DIDs porting:

  • Fill in the following information:
    • First and Last Names
    • Company Name and Address
  • Click Move to next step to proceed with your request


  • Specify the numbers to be ported in international format, the date of preferred porting and attach the signed LOA related to your country and invoice
  • Click Confirm Order


After the procedure is completed, the list with all DIDs belonging to the specific customer/ reseller is displayed showing Price, Status and DID activation date:



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