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Oct 16, 2018 19:37

Android Collaboration Mobile App Guide - English

Wildix Collaboration Mobile application provides access to Wildix Unified Communications from an Android mobile device.

Android Collaboration Version: 3.6.11

To check the current version, go to Android changelog: https://www.wildix.com/new-releases-and-updates/collaboration-android-app-changelog/

WMS Version: 3.88

Updated: October 2018

Permalink: https://confluence.wildix.com/x/LYDt


Before using the app

Requirements

To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.

Ports to open: Ports used by Wildix services

Use of App outside the office network: the first time you make a login from the local network, the PBX sends the settings of the public network to the application (the same for connection from the public IP). The app tries to connect using the first IP and if it fails, it moves to the second one, thus ensuring the connection both when you are in or outside the office network.

Requirements:

- WMS version 3.8x
- Android OS: 4.0 or higher

Push notifications

Thanks to push notifications, the app no longer needs to run all the time. Starting from WMS version 3.86, it automatically disconnects from SIP / Presence server in background which helps to improve battery usage. If you receive a call / a chat, the app sends you a notification, even in case it was closed.

To deactivate access to Presence and SIP server and stop receiving notifications, you can set your user status to Offline or log out from the app. Read the chapters Status and Log out for more info.

Note: when the app disconnects from SIP / Presence server, the Android device disappears from the list of active devices in Wildix Collaboration interface. Once the application wakes up, it appears again in the list of registered devices.


Read about push notification:
https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/

Login

Use your Collaboration credentials to acess the mobile application:

  • Domain: enter PBX IP or domain name
Note: you can enter the PBX name, wildixin.com domain is added automatically.
  • User name: Extension / User name / Email address

  • Password: WEB password of user for access to Collaboration

Or


You can either use Google/ Office 365 credentials for single sign-on:

Two-factor authentication (2FA)

Starting from WMS Version 3.85 and Android app version 3.3.20 it it possible to use 2FA authentification for login. The option can be enabled in Collaboration -> Settings -> Personal.

Detailed information can be found in Collaboration User Guide.

Menu description



1 - Call history

2 - Contacts

3 - Dialpad / Function Keys

4 - Chat

5 - Settings

User status

  • Tap Dialpad

  • Tap status icon / user picture

  • Select user status: DND / Away / Offline / Online

  • Enter your status message and select until date and time (optional)



Note: for DND / Away it is possible to set up expiry time, after which your status passes to online.


Note: offline status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; when in Offline status, you do not receive push notifications at all.

Call

Support of live search from PBX

Thanks to support of live search from PBX, there is no need to sync your enterprise (PBX) phonebooks anymore. You can now use real-time search in phonebooks to place calls.

Note: you can still sync your enterprise phonebooks if you want contacts to appear in Contacts menu of Wildix Mobile Collaboration App. For more information, read Appendix 1: Sync of enterprise phonebooks with WildixDAV

Place a call from Dialpad

  • Tap Dialpad

  • Select the mode to place a call:

    • VoIP: place a call via the PBX (recommended in case you have fast and reliable Internet connection)

    • Callback: you receive a callback from the PBX via Mobile network (make sure your mobile number is indicated in Settings -> Personal)

    • Direct Call: place a call via Mobile network

  • Start entering user’s name or number / extension in the Search field to find a user / a contact

  • Tap on a user / a contact you wish to call. The call is placed automatically

Or

  • Enter the number using Dialpad

  • Tap the green Handset button


From Function keys


Note: before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. You can configure up to 20 FK. For more information, read Collaboration Guide, Function key section.
  • Tap Dialpad / Function keys to switch to Function keys menu

  • Tap on a function key you wish to call

  • Select Call from the drop-down list



Note: function keys also allow you to monitor statuses, pick up calls, change statuses of trunks, timetables and switches, send DTMF etc. Check Appendix 2: Monitoring of colleagues and features with Function keys for more information.

From Enterprise Contacts


Note: by default the local contacts from your device’s phonebook appear in this menu. Contacts from your enterprise phonebooks appear in Contacts menu only after contacts sync (See Appendix 1: Sync of enterprise phonebooks with WildixDAV).
  • Tap on contact you wish to call
  • Choose the number you wish to call

Note: call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call).



From History/ Voicemail

  • Go to History (All or Missed tab)/ Voicemail

  • Tap on a user/ a voicemail message

  • Select Call from the drop-down list:

From Chat

  • Open a chat session with a user
  • Tap Handset button
  • The call is placed automatically

Note: Android Collaboration app supports receiving Call me back messages (currently, it is impossible to send them via the app).

To place a call, just tap Call me back.


From your device’s contacts

  • Tap a contact in your Android contacts

  • Tap a phone number that you wish to call

  • Select Wildix

Support of URI for call generation

Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. It allows you to start calls from a browser using Wildix application.

Supported links:

  • <a href="tel:[phone number]">

  • <a href=”sip:[phone_number]”>

  • <a href=”wildix:[phone_number]”>

  • <a href="callto:[phone number]">

where [phone_number] parameter can also start with “+”;

To generate a call from a browser:

  • Tap on a phone number you wish to call

  • Select Wildix from the drop-down list


Answer a call


Note: on Android Mobile calls have priority over VoIP calls.
  • Tap the green Handset button to answer

  • Tap the red Handset button to decline



Pick up a call of another user / a call group

You can also pick up a call of another user / a call group in case users can’t answer a call.

  • Go to Function keys menu

  • Tap on a user / a call group who are receiving an incoming call

  • Choose Pickup from the drop-down list



Note: to use this option, configure Function keys in Collaboration -> Settings -> Function keys. To get more information go to  Collaboration Guide, Function key section.

Call management

During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.



1 -
Video

2 - Hold

3 - Transfer

4 - New call

5 - Mute

6 - Speakerphone

7 - Conference (in case there is more than one active call)

8 - DTMF

9 - Hang up

Transfer

Blind transfer:

(transfer without notification)

  • Tap Transfer button during a call

  • Tap Contact to select a number from the phonebook or Number to manually enter the number

  • Select a contact and tap the number / enter the number and tap the green Handset button

Attended transfer:

(transfer with notification)

  • Tap New call button during a call

  • Make a new call (select a contact from Contacts or dial the number manually)

  • Wait till the other party answers (the previous call is now on hold)

  • Tap Transfer button and select the call on hold to complete the transfer


Video tutorial: 

Switch between 2 active calls

To switch between 2 active calls, tap on a user's name.

The second call will be put on hold.


Chat

All the colleagues added to your roster appear in Chat menu.

  • Tap Chat

  • Use the search field to find a user

  • Tap a user and enter your message

  • Tap Paperclip icon to send the message


Note: Unread messages are indicated with a message separator (a blue undulated line).


Send a File / an Image / a Post-It

Send a file / an image:

Note: Starting from Android Collaboration Version 3.3.61, file sharing confirmation with photo and video preview is available.


  • Start a chat with a user

  • Tap +

  • Select the source:

    • Photo & Video Library

    • Downloads 

Note: The maximum file size to be sent is 100Mb.


Send a Post-It

  • Start a chat with a user

  • Write your message

  • Tap +

  • Select the option Send as Post-It

Send a voice recording

  • Start a chat with a user
  • Press and hold Microphone icon to record a message
  • After you finish, release to send


To cancel voice recording without sending, slide left.

View contact information 

  • Tap Details button (three dots) to view user's mobile number, email address (available only it was added via Collaboration or WMS)
  • In case this information is specified, you can place a call, send SMS or write e-mail via external applications installed on your device

Delete chats

  • Select chats you would like to delete by holding them
  • Tap Trash icon to delete

Participate in Ubiconf videoconference (beta)

Starting from Android Collaboration version 3.4.05, it is possible to participate in Ubiconf videoconference.

  • Open a chat session with a user that sent you an invitation
  • Tap on the invitation
  • Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow Ubiconf Videoconference User Guide for details


Current limitations:

  • It is not possible to create a new conference room from Android app, it is only possible to enter a conference if you were invited
  • Camera (rear / front) and microphone names are not displayed 
  • Impossible to switch between front and rear camera after entering a conference

History

Note: Call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets).

Tap History to access the log of calls and voicemails. Incoming, outgoing and missed calls (highlighted in red) are displayed in All tab. In order to view only missed calls, tap Missed tab.

To view voicemail messages, tab Voicemail tab.

Tap the double Arrowhead icon to view user contact details and a call log:


Archive / Delete calls

  • Tap on a user to display the drop-down list

  • Tap Archive if you want to archive a call

  • Tap Delete if you want to delete a call

Note: if you want to recover an archived call, go to Collaboration -> History -> Archived. After you right-click on a call, select Remove from the drop-down menu.



Note: in case the call log is empty, make sure that:

  • backend for CDR is enabled in WMS Settings -> PBX -> CDR

  • ACL group of your user does not have restriction “Cannot use” > “History”

Voicemails

  • Tap Voicemail tab
  • To playback a voicemail message, tap Play button
  • Tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

Or

  • Select one or multiple Voicemails
  • Click Mark as read or Delete icon 


Settings

  • Account: login window

  • Personal: contact details

    • E-mail

    • mobile number

  • Ringtone: Change the default Wildix ringtone to one of your device’s ringtones

  • Advanced: access and change these settings only if needed. More information on Advanced Settings in Appendix 3: Advanced Settings
  • Features by call class (Internal, External, Blacklist, Whitelist):

    • Activate class: available for External / Blacklist / Whitelist (activates the class)

    • Call reject: if enabled, you do not receive incoming calls

    • Call Forward Busy: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone

    • Call Forward No Answer: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer

    • Call Forward All: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls

    • Call waiting: enable to be able to receive more than one call at a time

    • Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal

  • About: Info about App version and developer

  • Geolocation log (appears only after enabling the Debug feature)

  • Exit: quit the app

Log out

  • Tap Settings

  • Tap the Log out icon



Note: after you log out, you will no longer receive calls and texts.


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